Resource Directory

for Persons with Disabilities in the Nanaimo Area


This directory provides information and contacts that may be of assistance to persons with disabilities and is by no means exhaustive.  NDRC does not endorse the listed companies, agencies or services.  Some of the services listed are free of charge while others are provided for a fee.

Updated April 2017














The organizations listed below advocate on behalf of people with disabilities. Please also see the DISABILITY ORGANIZATIONS section of this directory, which lists agencies that may include disability advocacy as part of their services.

Elder Life Advocacy & In Home Care

For-profit business.

Elder Life works with older persons whose health is declining by offering advocacy services, in-home palliative care, housekeeping, personal care and companionship.

Phone: 250-591-3350

Toll Free: 1-855-591-3350                                                      Website:

Haven Society

Non-profit organization

Haven Society provides services, public education and advocacy in order to promote the integrity and safety of women, children and youth, and females who have experienced violence. Their services include assistance to help those with immediate needs find shelter and support for tough transitions in their lives.

Office Address: 38-3200 Island Hwy, PO Box 37086, Nanaimo, BC V9T 6N4

Phone: 250-756-0616

Toll free: 1-888-756-0616 (24 hour crisis line)

Email:                                            Website:

Island Health – Nanaimo Seniors Outreach Team

Provincial government.

Nanaimo Seniors Outreach Team provides services to seniors with mental disorders and age-related changes in behavior or function. Services include assessment, case management, outreach, clinical support, counselling, education, discharge planning, follow-up treatment, medication management, consultation, investigation of abuse and neglect, and advocacy for the senior.

Address: 1665 Grant Avenue, Nanaimo, BC V9S 2B7
Phone: 250-755-3301                                                             Fax: 250-739-5835

Toll Free: 1-888-755-3301

Nanaimo Citizens Advocacy Association (NCAA)

Non-profit organization.

THE NCAA is a non-profit society and registered charity that is dedicated to advocating for individuals who seek assistance by providing general advocacy, education, information, referral, support and assisting them in exercising of rights that maximize independence with dignity. In Nanaimo, NCAA is the key service provider of a wide range of advocacy services including:

• Persons with Disabilities Benefits Applications (PWD)
• Appeals & Tribunals
• Counseling & Problem Solving
• Assistance with Completion of Some Documents
• General Advocacy
• Residential Tenancy Issues
• Residential Dispute Resolution
• Outreach to Partnering Communities

• Public Education Workshops
• CPP Disability Applications
• Information and referral to resources such as:
– Social Assistance
– Government Services
– Community Agencies
– Practical Information & Tools
– Beneficial Resource

Address: 285 Prideaux St, Nanaimo, BC V9R 2N2

Phone:  (250) 753-2321


Bureau of Pensions Advocates

Non-profit organization.

The Bureau of Pensions Advocates provides free legal assistance to individuals wanting to appeal rulings on Veterans Affairs Canada’s disability pension or allowance applications.

Mailing address: PO Box 1177 Station CSC, Victoria, BC V8W 2V2

Phone: 1-800-277-9914

TTY: 1-800-255-4786


Council of Canadians with Disabilities (CCD)

Non-profit organization.

The CCD is a national human rights organization of people with disabilities working for an inclusive and accessible Canada. CCD seeks to achieve these priorities through law reform, litigation, public education and dialogue with key decision-makers.
Address: 909-294 Portage Avenue, Winnipeg MB R3C 0B9

Tel:1- 204-947-0303                                                               Fax:1-204-942-4625
Email:                                                          Website:

Disability Alliance BC (DABC)

Non-profit organization.

DABC supports persons with all disabilities in their right to live with independence, and as equal and full participants in society. Provides one-on-one advocacy and assistance, designs and implements programs and special projects, produces research, works closely with community partners, and produces publications to the community free of charge. Their website has a number of excellent downloadable resources. DABC publishes ‘Transition’, a quarterly magazine.

Address: 204-456 West Broadway Vancouver, BC V5Y 1R3

Phone: 1-800-663-1278                                                                      Fax: 1-604-875-9227

TTY: 1-604-875-8835

Email:                                                 Website:


Assistive and adaptive technology includes equipment and devices that increase or maintain the capabilities of people with disabilities. In addition to selling and leasing equipment, some for-profit vendors can assist to determine if customers are eligible for general health supplements through the provincial government. Non-profit organizations can assist in determining eligibility for funding for low-income individuals to access equipment.

Advanced Mobility Products Ltd

For profit-business.

Advanced Mobility Products Ltd sells, rents, and services medical equipment such as homecare and lift products, scooters, power chairs, and walkers.

Address: 4-2227 Wilgress Road, Nanaimo, BC V9S 4N3

Phone: 250-751-3735                                                                   Fax: 250-751-3731

Toll Free: 1-800-665-4442                                                            Website:

Angel Solutions

For-profit business.

Angel Solutions supplies floor and ceiling lifts, stair lifts, bathtub lifts, home elevators and other aids for people with mobile limitations.

Address: 851 Viewfield Road, Victoria, BC V9A 4V2

Phone: 1-250-383-0405                                                                      Fax: 1-250-383-7099

Toll Free: 1-800-977-0721

Address: 2328A Rosewall Crescent, Courtenay, BC V9N 8R9

Toll Free: 1-800-977-0721                  Fax: 1-250-383-7099

Email:                                              Website:

Calvori Hearing

For-profit business.

Calvori Hearing offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 110 – 2124 Bowen Road, Nanaimo, BC V9S 1H7
Phone: 250-760-0749                                                             Website:

Canadian National Institute for the Blind (CNIB)

Non-profit organization. Products available for purchase.

CNIB is a registered charity that provides community services to people who are blind or partially sighted to live independently. Among their services, CNIB operates an online store with a catalogue of consumer products and assistive technology including books, assistive products, daily living and medical aids. Online store website:

CNIB BC–Yukon – Victoria office
Address: 2340 Richmond Road, Victoria BC V8R 4R9
Phone: 250-595-1100
Helpline: 1-800-563-2642                                                      Website:

Canadian Red Cross

Non-profit organization. Fee for some services.

The Canadian Red Cross Health Equipment Loan Program (HELP) provides loans of basic equipment on a short-term basis to assist people coping with illness, injury or end-of-life at home. Equipment loaned includes bath seats and benches, commodes and toilet seat safety frames, crutches and canes, wheelchairs and walkers. Referral from a health care professional is required. The HELP Plus provides short-term loans of advanced equipment such as hospital beds and patient lifts. Delivery and onsite set-up of equipment is also available.

Address: 3-2525 McCullough Road, Nanaimo, BC Z9S 4M9

Phone: 250-756-9363

Toll Free: 1-800-661-9055                                                      Website:

Clarity Hearing

For-profit business.

Clarity Hearings offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: Suite 99A – 6631 Island Highway North, Nanaimo, BC V9T 4T7 (Woodgrove Centre)
Phone: 250-390-4327

Connect Hearing

For-profit business.

Connect Hearing offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: Unit 4 – 1150 Terminal Avenue North, Nanaimo, BC V9S 5L6 (Terminal Park Mall)
Phone: 1-800-563-4327 Toll Free

Address: 105 – 6560 North Island Highway, Nanaimo, BC V9V 1K8
(next to Ricky’s Restaurant across from Woodgrove Mall)
Phone: 250-390-1113                                                             Website:


For-profit business.

COSTCO offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 6700 Island Highway North, Nanaimo, BC V9V 1K8

Phone: (250) 390-7139                                                                       Website:

Home Elevators of BC

For-profit business.

Home Elevators of BC provides sales, service, and maintenance for various makes and models of stairs lifts, vertical platform lifts, dumbwaiters, and residential elevators

Address: 714 Skyview Place, Victoria, BC V9B 6G

Phone: 1-250-658-3838                                                                Fax: 1-250-658-3835


Island Beltone Hearing Care Centre

For-profit business.

Island Beltone offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 1500 – 2000 North Island Highway, Nanaimo, V9S 5W3 (Brooks Landing beside Staples)
Phone: 250-756-9900

Toll free: 1-800-665-3277                                                 Website:

Island Deaf and Hard of Hearing

Non-profit organization.

IDHHC is a non-profit agency. Their services include a program that provides hearing aids to low income seniors and adults (income verification required). Contact IDDHH for eligibility criteria.

Address: 101-75 Front Street, Nanaimo BC V9R 5H0

Phone: 250-753-0999(voice)

TTY: 250-753-0977

Toll Free: 1-877-424-3323 (voice & TTY)                             Text Interpreting: 250-818-0479

Email:                                                            Website:

Island Mediquip

For-profit business.

Island Mediqup offers sales, service and rentals of home medical supplies and equipment including wheelchairs, power chairs, lift systems including stair lifts, vertical platforms lifts and elevators, ceiling track lift systems, walkers, bath safety equipment and custom seating.

Address: 2258 Dorman Road, Nanaimo, BC V9S 5G2

Phone: 250-824-0390                                                             Fax: 250-824-0391

Toll free: 1-800-231-7188                                                      Website:

Medic Alert Foundation

Non-profit organization. Fee for products and services.

Medic Alert is a registered charity that provides world-recognized Medicalert ID emblem products such as bracelets and necklaces and service plans that provide emergency responders access to medical records in a crisis situation.

Address: 800-2005 Sheppard Avenue East, Toronto, ON M2J 5B4

Phone: 1-800-668-1507                                                                      Fax: 1-800-392-8422


Mobility Store

For-profit business.

Mobility Store sells, services, repairs and rents new and used lift chairs, powered wheelchairs, scooters, and walkers.

Address: 7-4115 Mostar Road, Nanaimo, BC V9T 6A6

Phone: 250-756-2727

Fax: 250-756-2720                                                                 Website:

Motion Specialties

For profit business.

Motion Specialities sells and services manual and power wheelchairs scooters, beds and mattresses, stair lifts, CPAC, home oxygen, and products to assist with daily living.

Address: 106-2517 Bowen Road, Nanaimo, BC V9T 3L2

Phone: 250-756-9875                                                                   Fax: 250-756-9862

Toll free: 1-888-222-2172

Email:                                          Website:

Nanaimo Hearing Clinic

For-profit business.

Nanaimo Hearing Clinic offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 501 – 5800 Turner Road, Nanaimo, BC V9T 6J4

Phone: 250-585-4100                                                                         Fax: 888-691-3147


Nanaimo Lifeline Program

Non-profit organization.

Medically at risk individuals and people with disabilities are able to live independently with the help of Lifeline. Healthcare professionals refer patients to Lifeline who are concerned about a possible fall or other health risk. Professional monitoring staff at Nanaimo Lifeline response centres will quickly assess the situation and link the caller to appropriate help.

Address: 202-1801 Bowen Road, Nanaimo, BC V9S 1H2

Phone: 250-739-5770                                                             Fax: 250-755-7974



Nanaimo Sleep Clinic

For-profit business.

Nanaimo Sleep Clinic is a MedSleep clinic providing clinical consultation, diagnostic services (sleep testing) and treatment for the full spectrum of sleep disorders. It is dedicated to improving health and promoting wellness by providing a comprehensive and patient-centered approached to the diagnosis and treatment of sleep disorders. A doctor’s referral is required.

Address: 103 – 2124 Bowen Road, Nanaimo, BC V9S 1H7

Phone: 250-758-0060                                                             Fax: 250-758-0063

Email:                                                           Website:

NexGen Hearing

For-profit business.

NexGen Hearing offers free hearing tests and sells products such as hearing aids and hearing protection.


Address: 107 – 1650 Terminal Avenue, Nanaimo, BC V9S 2L4 (Port Place Mall)
Phone: 778-441-0752                                                             Fax: 778-441-0754


Address: 4 – 590 North Road Gabriola Island – by appointment only

Phone: 778-441-0752

Email:                                            Website:

Philips Life Line

For-profit business.

Philips Lifeline provides medical alert services. Philips Lifeline is an easy-to-use personal response service that lets a person summon help – even if he/she can’t speak. Via a Personal Help Button, worn on a wristband or pendant, a trained Personal Response Associate will ensure the individual will get help fast.

Toll free: 1-866-784-1992                                                      Website:

Technology@Work Program – Neil Squire Society (contractor)

Non-profit agency, contracted by provincial government.

Neil Squire Society is contracted by Ministry of Social Development & Social Innovation to provide Technology@Work services. The Program is designed to support employment for people with disabilities who require Assistive Technology to overcome disability-related barriers in the workplace. Technology@Work is able to service individuals in all regions of British Columbia.

Neil Squire Society – Head Office and Resource Centre
Address: 240-2250 Boundary Road, Burnaby, BC, V5M 3Z3
Telephone 1-778-945-1211
Toll Free phone number 1-844-453-5506
Email:                                          Website:


For-profit business.

Telus offers the following accessible services for people who are deaf, hard of hearing, or speech impaired: TELUS Relay Service, Hearing Carry Over, TTY Payphone, Text with 911, TELUS IP Relay, Voice Carry Over, and Directory Assistance.

Phone: 250-310-2255


Tetra Society of North America

Non-profit organization.

Tetra Society provides custom assistive devices to people with disabilities of all ages. Tetra’s assistive device projects tackle barriers to mobility, personal care and communication. They facilitate education, work and recreation. They provide increased access within households – kitchens, bedrooms and bathrooms – and other environments such as vehicles or places of business. Assistive devices created by Tetra focus on improving quality of life.

Phone: 604-688-6464 ext.117

Toll Free: 1-877-688-8762

Email:                                                         Website:


Government Forms Assistance

For seniors and persons on Persons with Disabilities (PWD) benefits requiring help completing federal and provincial government forms – except income tax – contact:

Provincial MLA Michelle Stillwell’s constituency office

Address: Unit 2B – 1209 Island Highway East, Parksville, BC V9P 1R5

Phone: 250-248-2625                                                             Fax: 250-248-2787

Provincial MLA Leonard Krog’s constituency office

Address: 4-77 Victoria Crescent, Nanaimo, BC V9R 5B9

Phone: 250-714-0630                                                             Fax: 250-714-0859


Federal MP Sheila Malcolmson’s constituency office

Address: 103 – 495 Dunsmuir Street, Nananimo, BC V9R 6B9

Phone: 250-734-6400                                                             Fax: 250-734-6404


Nanaimo Citizens Advocacy Association (NCAA)

Address: 114-285 Prideaux Street, Nanaimo, BC V9R 2N2

Phone: 250-753-2321                                                                   Fax: 250-753-2486

Email:                                                                   Website:

Tillicum Lelum Aboriginal Friendship Centre

Non-profit society.

Tillicum Lelum Aboriginal Friendship centre offers educational and training programs, health and counselling services, social service programs and a wide variety of special cultural events and activities in the community. Their goal is to improve the quality of life for Aboriginal people living in an urban environment.

Education Centre

Address: 927 Haliburton Street, Nanaimo, BC V9R 6N4

Phone: 250-753-8291                                                             Fax: 250-753-6560

Email:                            Website:

Health Centre Building

Address: 602 Haliburton Street, Nanaimo, BC V9R 4W5

Phone: 250-753-6578                                                             Fax: 250-754-1390

Email:                                                          Website:

Haven Society

Non-profit organization

Haven Society provides services, public education and advocacy in order to promote the integrity and safety of women, children and youth, and females who have experienced violence. Their services include assistance to help those with immediate needs find shelter and support for tough transitions in their lives.

Office Address: 38-3200 Island Hwy, PO Box 37086, Nanaimo, BC V9T 6N4

Phone: 250-756-0616

Toll free: 1-888-756-0616 (24 hour crisis line)

Email:                                            Website:

Nanaimo Family Life Association

Non-profit organization. Fee for some services.

Nanaimo Family Life Association provides affordable counselling and assistance support to individuals and families. Their programs include: Peer Counselling, Walk-In Counselling, Senior Peer Counselling, Senior’s Wellness Group, Better at Home, Emerging Elders, Beyond Blame and Workshops for Personal Growth.

Address: 107 Townsite Road, Nanaimo BC V9S 1M6

Phone: 250-754-3331                                                             Fax: 250-753-0286

Email:                                                    Website:

Nanaimo RCMP Victim Services

Government organization.

The Nanaimo RCMP Victim Services provides assistance to victims and witnesses of crime and other trauma. Referrals are received from police and other community agencies and through self-referral.

Address: 303 Prideaux Street, Nanaimo BC V9R 2N3

Phone: 250-755-3146

Nanaimo Women’s Centre

Non-profit organization.

The Nanaimo Women’s Centre provides women and families with the tools, education and resource planning to expand their social, cultural, and economic opportunities. All of their programs are offered free of charge. They support positive change by connecting individuals to services including, crisis help, tenancy support, help with applications, workshops, practical support, basic necessities, social groups, cultural activities, wellness activities, youth and elder programs, and skills/potential development programs.

Address: 150 Wallace Street, Nanaimo BC V9R 5B1

Telephone: 250-753-0633                                                       Fax: 250-753-9506



Non-profit organization.

PovNet provides an online directory for persons with disabilities and poverty-related issues. Also, links to provincial/federal legislation, policy manuals, appeals and arbitration decisions.


Vancouver Island Crisis Society

Non-profit organization administering government funded services.

The Vancouver Island Crisis Line is an Island Health contracted service that operates a 24-hour crisis line service.

Toll free: 1-888-494-3888                                                 Crisis text services: 250-800-3806

The Vancouver Island Crisis Society also maintains an online database of community services.



Government organization.

VictimLinkBC is a toll-free, confidential, multilingual telephone service available 24 hours a day that provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Phone: 1-800-563-0808

TTY: 1-604-875-0885; to call collect, call the Telus relay service at 711

Text: 1-604-836-6381

Email:                                      Website:

Volunteer Nanaimo

Non-profit organization.

Volunteer Nanaimo provides many programs and services which help support the non-profit agencies and the community of organizations in Central Vancouver Island spanning from Ladysmith to Lantzville. They maintain a database of current volunteer opportunities for potential volunteers to review.

Address: E-3148 Barons Road, Nanaimo, BC V9T 4B5

Phone: 250-758-7121                                                             Fax: 250-758-7106


The following is a listing of local and regional organizations helping people with specific disabilities or health issues.

Alzheimer Resource Centre – North & Central Vancouver Island

Non-profit organization.

The Alzheimer Resource Centre provides education and support services to people with dementia and their care partners.

Address: 200-1585 Bowen Road, Nanaimo, BC V9S 1G4

Phone: 250-734-4170                                                             Fax: 250-734-4173

Toll-free: 1-800-462-2833 (Island only)

Email:                                     Website:

Arthritis Society – Vancouver Island Regional Office

Non-profit organization.

The Arthritis Society provides resources, tools, and expert information about arthritis.

Address: 2nd floor – 2680 Richmond Road, Victoria, BC. V8R 4S9
Phone: 1-250-519-4000                                                                      Fax: 1-250-598-1901
Email:                                                      Website:

Autism Society of BC (ASBC) – Vancouver Island Branch

Non-profit organization.

ASBC provides a variety of supports to individuals with autism and their families. Vancouver Island Community Support Group runs a support group in Nanaimo. Contact the Branch Coordinator for information about local services.

Phone: 250-751-9278                                                             Email:


Bill’s Place Support Services

Non-profit organization.

Bill’s Place offers a unique journey to recovery for people whose lives have been affected by a brain injury, fetal alcohol disorder or mental health challenges. This service is offered within a cluster of six individual homes, apartments and other innovative living opportunities. There is a fee for their support service. People can also apply through the VIHA brain injury program for funding.

3254 Departure Bay Rd Nanaimo, BC V9T 1B4

Phone: 250-751-1853                                                             Fax: 250-751-1859

Email:                                                         Website:

BC Aboriginal Network on Disability Services (BCANDS)

Non-profit organization.

BCANDS acts as an advocacy group for BC’s aboriginal people with disabilities. They provide disability and health related support, assistance, referral, and information through individual client services to indigenous person living with disabilities anywhere in BC.

Address: 1179 Kosapsum Crescent, Victoria, BC V9A 7K7
Phone: 1-250-381-7303                                                                Fax: 1-250-381-7312

Toll free: 1-888-815-5511 (TTY Accessible)

Email:                                                      Website:

BC Schizophrenia Society (BCSS) – Nanaimo Branch

Non-profit organization.

BCSS provides support and education to family and friends of people with schizophrenia and other serious and persistent mental illness. The Nanaimo Branch runs Family Mental Illness Education Courses and provides information and referral to services within our community.

Address: 200-1585 Bowen Road, Nanaimo, BC V9S 1G4

Phone: 250-753-9923                                                             Fax: 250-753-9203

Email:                                                        Website:

Canadian Cancer Society – Nanaimo Office

Non-profit organization.

The Nanaimo office of the Canadian Cancer Society offers information and support to people affected by cancer. Among their services are referrals for transportation to treatments or medical appointments and lodge accommodation, wigs, bras and prostheses, cancer resources, and support groups and programs.

Address: 777E Poplar Street, Nanaimo, BC V9S 2H7

Phone: 250-741-8180                                                             Fax: 250741-8188

Toll free: 1-855-287-8882

Email:                                                        Website:

Canadian Mental Health Association (CMHA) – Mid Island Branch

Non-profit organization.

The Canadian Mental Health Association is a national, non-profit organization promoting mental health. The CMHA Mid-Island Branch provides the following programs and services:

Support Services                         Housing Program                        Homeless Outreach
Public Education             Employment
Address: 437 Wesley Street, Nanaimo BC V9R 2T8
Phone: 250-244-4042                                                                   Fax: 250-244-4045


Canadian National Institute for the Blind (CNIB)

Non-profit organization.

CNIB is a registered charity that provides community services to people who are blind or partially sighted to live independently. Services include:

CNIB BC–Yukon – Victoria office
Address: 2340 Richmond Road, Victoria, BC V8R 4R9
Phone: 1-250-595-1100
Helpline: 1-800-563-2642                                                       Website:

Clay Tree Society

Non-profit organization.

Clay Tree provides community integration programs to individuals 19 years and older with developmental disabilities. It is committed to incorporating person-centered planning for its participants through a network of support. All programs are designed to assist individuals in leading rich, fulfilling lives and to facilitate self-determination. Their programs reflect the strengths and needs of individuals with developmental disabilities and provide support in the pursuit of their goals. All participants attending their programs are referred by Community Living British Columbia (CLBC).

Mailing address: 838 Old Victoria Road, Nanaimo, BC V9R 6A1
Phone: 250-753-5322                                                             Fax: 250-753-2749
Email:                                                          Website:

Coastal Support Services

For-profit business providing contracted government-funded services.

Brain Injury Program: A community integration program for adults who have an acquired brain injury. Support services include everything from daily-living activities, cooking, leisure activities & assisting with making and getting to appointments. The program also provides physical rehabilitation services.

Supported Work Program: This program offers employment training & support services for adults with developmental disabilities. It focuses on self-worth and independence through work placements in the business community.

Address: 557 Stewart Avenue, Nanaimo, BC V9S 4C8

Phone: 250-754-0740

Community Living BC (CLBC) – Nanaimo

Provincial government agency.

CLBC is a provincial Crown Agency that funds service agencies for adults with development disabilities and their families in British Columbia. CLBC also serves adults with a diagnosis of Fetal Alcohol Spectrum Disorder or Autism Spectrum Disorder. CLBC is working to encourage communities to provide people with development disabilities more choices about how they live, work and contribute.

Address: 6531 Metral Drive, Nanaimo, BC V9T 2L9

Phone: 250-390-7200

Toll Free: 1-855-390-7200
Email:                                              Website:

Family Caregivers of British Columbia

Non-profit organization

Family Caregivers of BC gives support and information to those providing eldercare to a parent, caregiving a spouse or partner or providing care to another adult family member or friend.

Caregiver Support Line: 1-877-520-3267

Office Phone: 1-250-384-0408                                                           Website:

Getting Together with Technology (GTT)

Non-profit organization.

GTT is a program of the Canadian Council of the Blind which holds meetings to inform people who are blind or partially-sighted about assistive technology. GTT and NOVI have amalgamated to expand their support.

Contact: Albert Ruel

Phone: 1-250-20-2343

Email:                            Website:

Heart and Stroke Foundation – Nanaimo Office

Non-profit organization.

The Heart and Stroke is a volunteer-based health charity that provides resources and support related to heart disease and stroke.

Address: 401-495 Dunsmuir Street, Nanaimo BC V9R 6B9

Telephone: 250-754-5274                                                       Fax: 250-754-5275


Island Deaf and Hard of Hearing Centre (IDHHC)

Non-profit organization.

IDHHC is a non-profit agency that provides client-focused services and support to individuals experiencing hearing loss or deafness. IDHHC provides a range of services related to hearing health family and community, employment, interpreting and captioning.

Address: 101-75 Front Street, Nanaimo, BC V9R 5H0

Phone: 250-753-0999 (voice)

TTY: 250-753-0977

Toll Free: 1-877-424-3323 (voice & TTY)                             Text Interpreting: 250-818-0479

Email:                                                        Website:

MS Society of Canada – South & Central Vancouver Island Chapter

Non-profit organization.

The MS Society of Canada provides programs and services to support people living with Multiple Sclerosis and their families and friends. Contact the Victoria office to learn about services in Nanaimo.

Address: PO Box 39046, Nanaimo, BC V9R 7B7

Phone: 1-800-268-7582

Email:                                           Website:

Mid Island Abilities & Independent Living Society

Non-profit organization.

Mid Island Abilities & Independent Living Society supports and encourages all persons living with disabilities to overcome barriers, attain their own unique goals, achieve their potential, and to lead a more independent lifestyle. Programs and Services offered: Nanaimo Seniors Visiting Program, Mid Island Kids On the Block, Information & Networking, Advocacy & Self-Empowerment Skills and Peer Support.

Address: 3999 Victoria Avenue, Nanaimo, BC V9T 2A3

Phone: 250-756-9455                                                             Website:

Mid Island Amputee Support Group

Non-profit organization.

Mid Island Amputee Support Group provides social, educational, and self-management support to those affected by limb loss with the incentive of improving their quality of life and encouraging active participation within the community. “Getting to know about the ‘New Normal’ is our motto.”


Muscular Dystrophy Canada – Western Canada Region – Victoria Office

Non-profit organization.

Muscular Dystrophy Canada’s Community Officers provide resources and training for community volunteers and deliver services and fundraising programs at the community level.

Address: 817 Fort Street, Victoria, BC V8Z 1H6 (Victoria Disability Resource Centre)

Phone: 1-250-595-0044, ext. 112

Toll free: 1-800-366-8166                                                      Website:

Nanaimo Association for Community Living (NACL)

Non-profit organization, Fee for some services

A non-profit society dedicated to supporting people with developmental disabilities. NACL provides housing through their Residential Services and Home Sharing programs. Their Actions Day Program provides support and empowerment to build self-determination and increase self-supporting skills by focusing on personal growth and community inclusion. The overall intent of the Actions Expansion Program is to stimulate personal growth and exploration, to lead participants to greater levels of independence in their daily lives, and to promote positive habits of lifelong learning. Participants for these four programs must be referred through Community Living BC. NACLWorks! provides individualized job search assistance and support to the person and the business through job coaching and communication. NACL’s Snoezelen Room is a multi-sensory environment that has no agenda – it can be either calming or stimulating to participants, as a place where they can just “be”. Appointments are on a fee basis, available for both internal and external users.

Address: 201 – 96 Cavan Street, Nanaimo, BC V9R 2V1

Phone: 250-741-0224

Email:                                                  Website:

Nanaimo Brain Injury Society

Non-profit organization.

The Nanaimo Brain Injury Society provides support, education and rehabilitation to people living with brain injuries. Contact their NBIS Intake Worker at 250-753-5600 for service inquiries and referrals.

Address: 285 Prideaux Street, Nanaimo, BC V9R 2N2

Phone: 250-753-5600                                                                   Fax: 250-753-5607

Email:                                                  Website:

Nanaimo Disability Resource Centre (NDRC)

Non-profit organization, fee for Parking Permits.

NDRC is a non-profit organization committed to providing support, resources, and opportunities for empowerment which allow persons living with disabilities to make informed choices about their lives. Their goals are achieved through programs and services designed by and for people living with disabilities. These programs and services include:

Parking Permits for Persons with Disabilities: Parking Permits are issued at the NDRC. These are authorized by a medical professional for a temporary or permanent disability applicant. Temporary permits are for 6 or 12 months and a medical professional’s signature is required for renewal. Permanent disability placards are issued for three year terms and do not require a medical professionals signature to renew. Permanent disability permits can be renewed in person, by mail or over the phone using a credit card as long as the original document is on file with NDRC. Accounts can be transferred from one issuing office’s jurisdiction to another. Applications can be found on-line on our web site, most doctors’ offices and in our office on Departure Bay Road. Fees can be paid by cash, cheque, debit, Visa, MasterCard, or American Express.

Computer School: All classes are FREE for persons with disabilities and seniors. Is there an aspect of using a computer or tablet that you need assistance with or are curious about? … then we have the classes for you! For those who are blind or partially sighted we have teachers experienced in using screen readers, talking GPS, cell phones, document scanners/readers, talking GPS, cell phone, document scanners/readers, talking book players or magnification software/devices. Our classes are small, dynamic and interactive focussing on what is important to you, the student. In our basic classes you will receive up to 20 weekly classes of 90 minutes in length. Contact Christina at 250-758-5547.

Resources: NDRC also provides an information and referral service. Our online Resource Directory is on our website at and provides information on what’s available locally, provincially and federally. If you phone our office, you can ask your questions in a safe, non-judgemental, respectful environment. If further help is needed we have over 100 brochures, rack cards and informational pieces from government, not-for-profit organizations and for-profit organizations available in our office to help you. We will also answer questions sent via email to If you have time, stop by in person and speak to a friendly volunteer. We will ALWAYS get back to you even if we are unable to find a satisfactory answer. We are here to help.

Address: 2-4166 Departure Bay Road, Nanaimo, BC V9T 4B7

Phone: 250-758-5547

Email:                                                             Website:

Nanaimo Organization for the Vision Impaired (NOVI)

Non-profit organization.

NOVI serves the social and recreational needs of people who are visually impaired or blind. NOVI now stands for “No Obstacles for the Visually Impaired”.

Phone: 250-586-6285                                                             Email:

Nanaimo Supportive Lifestyles

Non-profit organization.

Nanaimo Supportive Lifestyles provides support services for adults with cognitive disabilities. If you are interested in any of their services, please contact your Community Living British Columbia Nanaimo Facilitator and ask for a referral.

Address: 225-285 Prideaux Street, Nanaimo, BC V9R 2N2

Phone: 250-753-0332                                                             Fax: 250-754-5015

Nanaimo Unique Kids Organization (NUKO)

Non-profit organization.

NUKO provides support services and relief to children with neuro-developmental disabilities by developing and implementing holistic recreation, education, and social integration opportunities and services.

Address: #2 5801 Turner Rd. (Longwood Station), Nanaimo, BC V9t6L8

Phone: 250-585-6856

Email:                                             Website:

Spinal Cord Injury BC (SCI-BC)

Non-profit organization.

SCI-BC provides information and support to people living with spinal cord injury or related disabilities in BC. Contact the SCI-BC office or the local Peer Program Coordinator and Information Services Agent about services.

SCI-BC Office Phone: 1-800-689-2477

Bert Abbott, Local Peer Program Coordinator Phone: 1-250-616-1186

Email for Bert Abbott:                                Website:

Vancouver Island Mental Health Society (formerly Columbian Centre Society)

Non-profit organization.

Vancouver Island Mental Health Society is a non-profit organization that provides psychosocial rehabilitation for adults with mental health and addictions concerns, and / or cognitive challenges. They provide housing and community-based programs for individual adults who have psychiatric disabilities. The Society also conducts community educational workshops and produces, in partnership with Radio Malaspina Society, a weekly community FM radio and online podcast program about people living with mental illness, addictions, and / or homelessness.

Address: 2356 Rosstown Road, Nanaimo, BC V9T 3R7
Phone: 250-758-8711                                                             Fax: 250-751-1128



This listing of education and training programs is specific to persons with disabilities.

Computer Comfort Program – Neil Squire Society

Non-profit organization administering government funded program.

Computer Comfort provides the perfect starting point for adults with physical or sensory disabilities who want to develop basic computer skills. It offers one-on-one computer tutoring in Burnaby at no cost in a supportive, client-centred environment; a refurbished donated computer for the home, if needed; and ongoing technical support. Computer Comfort is also available online via Distance Learning. The Assistive Technology specialists will provide equipment trials, evaluation and support.

Contact: Christina Young, Nanaimo Disability Resource Centre
Phone: 250-758-5547

National Educational Association of Disabled Students (NEADS)

Non-profit organization.

NEADS is a consumer-controlled, cross-disability charitable organization. NEADS’ mandate is to support full access to education and employment for post-secondary students and graduates with disabilities across Canada.

NEADS maintains a comprehensive website ( with a directory of Canadian college and university disability service providers and links to service centre websites as well as numerous online resources and publications.

NEADS also maintains a financial aid portal (Disability Awards, a searchable database of scholarships, bursaries, student loans, and grants for students with disabilities studying at Canada’s colleges and universities.

Nanaimo Disability Resource Centre (NDRC)

Non-profit organization.

Computer Training Classes are FREE to persons with disabilities and seniors. NDRC offers small classes and one-on-one lessons, focusing on individual goals and interests. Topics include basic computer usage, email, Internet, cell phones, tablets and other technologies. This program also offers free in-house computer skills instruction and assistive device training to people requiring specialized training. In general, these people are blind or partially sighted, deaf or hard of hearing, or use specialized software such as Dragon Naturally Speaking. Outreach programs also assist those who are unable to leave their homes due to their disability

Address: 2-4166 Departure Bay Road, Nanaimo, B.C V9T 4B7

Phone: 250-758-554                                                               Fax: 250-758- 5504

Email:                                                             Website:

Pacific Training Centre for the Blind – Victoria

Non-profit organization.

The Pacific Training Centre for the Blind (PTCB) is a Canadian grassroots charitable service organization founded and run by blind people. Its training fosters independence, where blind people empower blind people to be employed, independent and free. PTCB runs the Blind People in Charge Program offering regular, intensive rehabilitation to people who are blind or who are losing their vision; it is also the only program that uses an empowering, problem-solving model of instruction, where blind people are the teachers, planners, directors and administrators. The Blind People in Charge Program runs two days a week. Anyone over 18 who is blind or is experiencing significant vision loss may apply including those who are experiencing other challenges. There is no charge to students; however donations are always welcome.

Address: Victoria Disability Resource Centre, 817a Fort Street, Victoria, BC

Phone: 250-580-4910
Email:                                      Website:

Vancouver Island University – Disability Services Office

Public institution.

The VIU Disability Services Office provides information, support services and reasonable accommodation in all programs to students with documented permanent and temporary disabilities ranging from attention deficit, learning disabilities, chronic health issues, hearing and visual impairments, physical disabilities and temporary impairments due to accident, illness or injury.

All students with disabilities are encouraged to register with the office. Access to most services and programs provided by Disability Services is restricted to students who have registered with Disability Services.

Disability Services – Nanaimo Campus

Address: Building 200 – Second Floor, Room 214, 900 Fifth Street, Nanaimo, BC V9R 5S5

Phone: 250-740-6446

E-mail:                                              Website:

Vancouver Island University – Workplace Essential Skills and Training Program (WEST)

Public institution.

The program is specifically designed for students with developmental and cognitive disabilities and is designed to assist students’ development with personal, interpersonal, and employment skills required to obtain and maintain employment. The program goal is for the students to gain skills necessary to foster personal growth and independence.

WEST Program – Nanaimo Campus

Address: Building 205, 900 Fifth Street, Nanaimo, BC, Canada V9R 5S5

Phone: 250-740-6425                                                             Fax: 250-70-6486

Email:                                                                      Website:


WorkBC Employment Services Centres

Provincial government funded.

Funded through the Employment Program of BC, WorkBC Employment Services Centres (ESC) serve as a one-stop employment services shops. WorkBC Employment Services provide access to job search resources, employment planning, skills assessment, training, work experience placement and more.

All British Columbians can use the WorkBC Employment Services Centre resource areas.

Personal Services & Supports are available to job seekers who need more than self-directed job search tools and workshops. Services can include workshops, training, job placement services or financial supports for eligible clients.

If you are a person with a disability and need help to keep your job, a WorkBC Centre can help you. It is recommended that you contact them first about programs and referrals.

GT Hiring Solutions (Work BC Contractor)

For-profit organization administering programs using provincial government funding under the Employment Program of BC (EBC).

Brooks Landing
Address: 255 – 2000 Island Highway North, Nanaimo BC V9S 5W3
Phone: 250-729-5627                                                                   Website:

Downtown Nanaimo
Address: 101 – 155 Skinner Street, Nanaimo, BC V9R 5E8
Phone: 250-714-0085                                                                   Website:

Vancouver Island Vocational & Rehabilitation Services Ltd (VIVRS) (Work BC Partner)

As part of the EPBC team led by GT Hiring Solutions, VIVRS provides specialized employment and life skill services to residents of Nanaimo who identify themselves as living with a disability, have multiple life challenges that make employment difficult, or are women who have experienced abuse or violence.

Address: 241 Milton Street, Nanaimo, BC V9R 2K5(Head office)

Phone: 250-753-4225                                                                   Website:

Accommodation Works!

Federal government.

Accommodation Works! is a user-friendly guide to human rights in the workplace including the rights of the disabled.


Community Futures BC Entrepreneurs with Disabilities Program
Non-profit organization with government funding for the program.

Community Futures BC offer the Entrepreneurs with Disabilities Program, a business loans program that reduces obstacles people with disabilities or ongoing health issues may face when looking for financing.

The EDP provides flexible financing and specialized assistance to qualified business owners.

Contact Community Futures British Columbia for details about the program and for eligibility criteria

Contact: Garry Angus, EDP Provincial Coordinator

Tel: 1-604-289-4222 extension 226                                        Email:


Opportunities Fund Programs

Non-profit organization with government funding for the program.

The Opportunities Fund for Persons with Disabilities program helps people with disabilities prepare for, obtain and maintain employment or self-employment.

Basic Participant Eligibility:

  • Have a self-declared disability
  • Require assistance to prepare for, obtain and keep employment or self-employment
  • Legally entitled to work in Canada
  • NOT currently receiving EI

Opportunities Fund – BC Centre for Ability (Contractor)

Non-profit organization with government funding for program.

The BC Centre for Ability administers the Opportunities Fund program in various parts of BC. The Opportunities Fund Program is a financial assistance program designed to assist persons with a disability obtain employment through: funding for training, wage subsidy, funding for adaptive equipment, self-employment training and / or addresses accessibility and accommodation expenses.

Contact: Carrie Gauthier, Community Coordinator

Cell: 250-618-8097                                                                 Fax: 250-758-2832

Email:                                                 Website:

Opportunities Fund – Working Together Program – Neil Squire Society (Contractor)

Non-profit organization administering program with federal government funding.

This program is designed to assist job ready individuals who could benefit from a wage subsidy for training
on-the-job or work experience.

Contact: Fraser Robertson, Senior Career Facilitator
Phone: 1-604.473.9363

Technology@Work Program – Neil Squire Society (contractor)

Non-profit agency contracted by provincial government to deliver this program.

Neil Squire Society is contracted by Ministry of Social Development & Social Innovation to provide Technology@Work services. The Program is designed to support employment for people with disabilities who require Assistive Technology to overcome disability-related barriers in the workplace. Technology@Work is able to service individuals in all regions of British Columbia.

Neil Squire Society – Head Office and Resource Centre
Address: 240-2250 Boundary Road, Burnaby, BC, V5M 3Z3
Telephone 1-778-945-1211
Toll Free phone number 1-844-453-5506
Email:                                   Website:


The federal and provincial governments provide programs that can assist eligible people with disabilities with getting back to work, income support, skills training, etc. The Canada Benefits website is a great starting place to assist with locating federal, provincial and territorial program and services.

BENEFITS FINDER – Canada Benefits

BC Ministry of Social Development and Social Innovation

Provincial government.

The British Columbia Employment and Assistance (BCEA) Program promotes greater independence for people with disabilities.

Persons with Persistent Multiple Barriers (PPMB) – recognizes individuals who are unable to achieve financial independence because of specific barriers to employment because of a medical condition (excluding addictions) that has lasted for at least one year, is likely to continue or reoccur frequently for at least two years and which seriously impedes their ability to search for, accept or continue employment. Benefits include:

Emergency dental coverage                                                            No-deductible PharmaCare

Medical Services Plan                                                                   Optical coverage


Persons With Disabilities (PWD) – is a person with a physical or mental impairment who is significantly restricted in his or her ability to perform daily living activities either “continuously or periodically for extended periods” and, as a result of these restrictions, requires assistance with daily living activities.

Phone: 1-866-866-0800

BC Fuel Tax Refunds

Provincial government.

When you purchase fuel in BC, you pay fuel tax. If you have a qualifying disability and you are the registered owner of a vehicle, the fuel tax refund program allows you to request a refund of the provincial motor fuel tax you paid in BC. If you qualify, you’re eligible for a fuel tax refund of up to $500 each calendar year.

For more information about the program go to:

To register, complete the Application for Registration for the Fuel Tax Refund Program for Persons with Disabilities form (FIN119). You can download the form at:

The form is available at any Service BC Centre, or it can be mailed to you. The forms are also available at the Nanaimo Disability Resource Centre.

To submit the application form:

See also, Service Canada / Federal Excise Gasoline Tax Refund

Canada Revenue Agency – Medical & Disability Related Information

Federal government.

This guide is for persons with medical expenses or impairments in physical or mental functions and for supporting family members. It gives information on eligible medical expenses, services they provide for persons with impairments in physical or mental functions, and other related information on income tax, excise tax, customs, and the goods and services tax/harmonized sales tax (GST/HST).
Link to Publication:

To request braille, large print, e-text, or MP3 formats:
Website:                                              Telephone: 1-800-959-8281.

Public Safety Canada – Emergency Preparedness Guide for People With Disabilities / Special Needs (publication)

Federal government.

This publication is available online at and is also available in multiple formats: audio, Braille, large print an e-text diskette. To order, please call:

Toll free:1-800-622-6232

TTY: 1-800-926-9105

Print copies are also available for a $1 donation at the Nanaimo Disability Resource Centre office.

Service Canada

Federal government.

Service Canada is part of a Government of Canada-wide service.

Phone: 1-800-622-6232
Assisted Living

Assisted Living program assists First Nation members who have functional limitations due to age, health problems or a disability in maintaining their independence, maximizing their level of functioning and living in a safe and healthy environment. Contact the British Columbia Regional office for more information.

Phone: 1-800-567-9604 (toll free)                                                   Fax: 1-866-817-3977

TTY: 1-866-553-0554 (toll free)


Bureau of Pensions Advocates (BPA) – provides free legal help for people who are not satisfied about their claims for disability benefits.

Phone: 1-877-228-2250 (toll free)


Canada Pension Plan – Children’s Benefits – provides monthly payments to the dependent children of disabled or deceased CPP contributors.


Canada Pension Plan – Disability Benefits (CPP) is an earnings-related social insurance program. It ensures a measure of protection to a contributor and his or her family against the loss of income due to retirement, disability and death.


Canada Pension Plan – Disability Vocational Rehabilitation Program is a voluntary program that helps Canada Pension Plan (CPP) disability benefit recipients return to work.


Canada Student Loans Program – Severe Permanent Disability Benefit – The Severe Permanent Disability Benefit allows for the forgiveness of Canada Student Loans for persons who have a severe permanent disability and are experiencing hardship repaying their loans due to their disability.

Contact the National Student Loans Service Centre (NSLSC) at 1-888-815-4514 (within North America) and request to have your call forwarded to the Canada Student Loans Program (CSLP) to find out if you are eligible to apply for this benefit. TTY service is available (1-888-815-4556) or FAX (1-888-815-4657).

Child Disability Benefit is a tax-free benefit for families who care for a child under age 19 who is eligible for the disability tax credit.


Federal Excise Gasoline Tax Refund

If you have a permanent mobility impairment and cannot safely use public transportation and are the registered owner of your vehicle, as certified by a qualified medical practitioner, you can apply for a refund of part of the federal excise tax on gasoline you buy. Application form and instructions are available at Nanaimo Disability Resource Centre or go to:

Registered Disability Savings Plan (RDSP) – A long-term savings plan to help Canadians with disabilities and their families save for the future. Contributions to RDSP may be supplemented by a Canada Disability Savings Grants and a Canada Disability Savings Bond.


Home Adaptations for Independence (HAFI) – Administered provincially, this program offers financial assistance for home modifications that improve accessibility and promote safe and independent living.


Disability Tax Credit – A non-refundable tax credit that helps persons with disabilities or their supporting persons reduce the amount of income tax they may have to pay. This amount includes a supplement for persons under 18 years of age at the end of the year.

Phone: 1-800-959-8281



The primary access points to healthcare services are through a General Practitioner, walk-in medical clinic, and VIHA. To find a General Practitioner, the BC College of Physicians and Surgeons directory lists doctors accepting new patients or contact doctors’ offices directly.

AIDS Vancouver Island (AVI) Health Centre – Nanaimo

Non-profit organization.

The AVI Health Centre provides services including treatment and counselling to people dealing with addiction to opiates and / or those living with HIV or hepatitis C. They also offer Positive Wellness and Health Promotion Programs and Harm Reduction services.

Address: 102-55 Victoria Road, Nanaimo, BC V9R 4N9

Phone: 250-754-9111 Health Centre Program                                   Fax: 250-754-9888

Phone: 250-753-2437 Positive Wellness & Health Promotion

Email:                                                         Website:

Alcohol & Drug Information & Referral Service

Non-profit organization.

This service is available 24 hours a day to people across B.C. needing help with any kind of substance abuse issues. It provides information and referral to education, prevention and treatment services and regulatory agencies.

Phone: 1-800-663-1441

BC College of Physicians and Surgeons

Non-profit organization.

The College of Physicians and Surgeons of British Columbia regulates the practice of medicine under the authority of provincial law. Their website has searchable Find A Physician data base that can filter family physicians accepting new patients and also information about filing complaints.


BC Ministry of Health – My Voice: Expressing My Wishes for Future Health Care Treatment – Advance Care Planning Guide (publication)

Provincial government.

The BC government’s advance care planning guide can be used to learn about advance care planning and also to make your own advance care plan that will serve as your voice in the future. BC advance directives, which are legal documents, contain a legal option for all capable adults who want to do advance care planning. Please note that you can select the pages to print from the online document. You do not have to print the entire document. To purchase hard copies, visit Crown Publications website or phone 1-800-663-6105.


Print copies are also available for a $1 donation at the Nanaimo Disability Resource Centre office.

Community Outreach Dental Endeavor (CODE)

Non-profit organization. Fee for services.

CODE is a low-cost (not for profit) dental clinic operating by the John Howard Society in Nanaimo with volunteer practitioners. Not for Profit means that CODE fees are set to cover only the actual cost of providing dental procedures. In addition to providing you with pain-management based dental services including dental hygiene and denturist services, CODE staff will assist you with your insurance claims by sending in the forms to your dental plan for treatments and procedures received in our clinic. Patients are asked to cover one-half (1/2) of the cost of a treatment at the clinic.

Address: 489 Wallace Street, Nanaimo, BC V9R 5B7

Phone: 250-591-0771


Denturist Association of British Columbia (DABC)

Non-profit organization.

DABC offers an online directory to find denturists in various communities.

Phone: 1-604-886-1705

Email:                                                     Website:

HeathLink BC

Provincial government.

HealthLink BC is a provincial service that provides health information by phone or web. The website contains medically-approved information on more than 5,000 health topics, symptoms, medications, and tips for maintaining a healthy lifestyle. You can also search the online Directory to find health services near you.

Call 811 to speak with a nurse any time of the day or night. On weekdays, you can speak to a dietitian about nutrition and healthy eating. At night pharmacists are available to answer your medication questions.

Phone: 811 (Weekdays only)                                                   Email:

TYY: 711                                                                                Website:

Healthlink BC – Dial-A-Dietitian

Provincial government.

HealthLink BC’s registered dietitians offer telephone, email and web-based based nutrition services to support nutrition, education and counselling needs.

Phone: 811                                                                              TTY: 711
Toll-free in BC: 1-800-667-3438                                            Website:

Island Health – Health Services Links

Provincial government.

Island Health delivers many types of services for residents, clients and patients. Visit their website for links.


Island Health – Mental Health & Substance Use Services

Provincial government.

Mental Health & Addition Services is a part of Island Health’s Adult Mental Health and Substance Use Services. It provides a variety of programs for people with mental health and addiction problems. These include Screening & Referral Services; Acute & Short-Term Services; Withdrawal Management; Ongoing Illness Management, Support and Recovery Services. You can phone or walk-in – no appointment is necessary.

Monday – Friday 10:00am – 6:15 pm
Address: 203 – 2000 Island Highway (Brooks Landing), Nanaimo, BC V9S 5W3
Phone: 250-739-5710

Crisis and Emergency Services are provided thru the 24-hour Vancouver Island Crisis Line.

Toll free: 1-888-494-3888

Island Health – Nanaimo Home and Community Care

Provincial government.

Nanaimo Home and Community Care provides in-home and community-based support to patients to improve health and quality of life and remain independent and in their own home for as long as possible. Among their services are nursing care and physical and occupational therapy assessments to help individuals obtain and learn to use equipment designed to improve safety at home. Nanaimo Home and Community Care can also offer other options based on needs such as residential care and assisted living.

Address: 1665 Grant Avenue, Nanaimo, BC V9S 5K7

Phone: 250-739-5749                                                     Fax: 250-755-3371

Toll Free 1.877.734.4101                                                 Website:

Island Health – Nanaimo Seniors Outreach Team

Provincial government.

Nanaimo Seniors Outreach Team provides services to seniors with mental disorders and age-related changes in behavior or function. Services include assessment, case management, outreach, clinical support, counselling, education, discharge planning, follow-up treatment, medication management, consultation, investigation of abuse and neglect, and advocacy for the senior.

Address: 1665 Grant Avenue, Nanaimo, BC V9S 2B7
Phone: 250-755-3301                                                             Fax: 250-739-5835

Toll Free: 1-888-755-3301

Medical Services Plan of BC

Provincial government.

The Medical Services Plan (MSP) insures medically-required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures.

Mailing address:

Health Insurance BC, PO Box 9035 Stn Prov Govt, Victoria, BC V8W 9E3

Phone: 1-604-683-7151

Toll Free: 1 800 663-7100

Email for general enquiries:


PharmaCare and Fair PharmaCare – Health Insurance BC

Provincial government.

BC PharmaCare helps BC residents with the cost of eligible prescription drugs, and certain medical supplies and pharmacy services. It provides assistance through several drug plans. The largest is the income-based Fair PharmaCare plan.

Mailing address: PO Box 9655 Stn Prov Govt, Victoria, BC V9W 9P2

Phone: 1-604-683-7151                                                                      Toll free: 1-800-66371100



The following services may be available to assist people living in their own homes to make life easier and is in no way a comprehensive list.

Better Meals

For-profit business.

Better Meals offer a wide selection of affordable, nutritious and ready-to-eat full course meals. They deliver throughout Mid-Vancouver Island.

5742 Beresford St., Burnaby, BC V5J 1J1

Phone: 1-604-299-1877                                                                      Fax: 1-604-291-0822

Toll Free: 1-888-838-1888                                                      Website:

Elder Life Advocacy & In Home Care

For-profit business.

Elder Life works with older persons whose health is declining by offering advocacy services, in-home palliative care, housekeeping, personal care and companionship.

Phone: 250-591-3350

Toll Free: 1-855-591-3350                                                      Website:

Granny Go Go

For-profit business.

Granny Go Go provides one-on-one companion and travel services to disabled persons as long as they are ambulatory. Veteran’s Affairs approved otherwise there is a fee.

Phone: 250-714-9715
Email:                                                           Website:

Grocery Shopping

For profit businesses. Fee for some services.

A number of grocers in Nanaimo offer services that assist people with disabilities and deliver groceries.

49th Parallel Grocery– offers phone orders every day of the week and home delivery. Contact the store for details.

Cedar: 250-722-7010

Quality Foods-Delivery – Home Shopping Delivery Service is available to most parts of Nanaimo. It is provided only by the Quality Foods Northridge Village location.

Phone: 250-756-3929


Thrifty Foods Sendial Volunteer Shopping Program – offers shopping and home delivery to customers who are unable to come into their stores or shop independently. Thrifty also offers online grocery shopping and home delivery for instore shoppers. A nominal $5 delivery fee is charged.

Toll Free Customer Care Team: 1-800-667-8280

Longwood Station Store: 250-729-4950

Port Place Store: 250-729-2937

Online Shopping:

Harmony Health Care

For profit business.

Private provider of home and health services in-home, hospital or residential care setting. Services include: personal care and home support services, professional nursing, companion and respite, Alzheimer or dementia support, end-of-life palliative care, medication monitoring program, and assisted living program. Care services provided by screened, bonded and insured personnel.

Phone: 250-716-1233
Email:                                               Website:

Island Health – Nanaimo Home and Community Care

Provincial government.

Provides health care and support services to people served by Island Health. See listing under HEALTH.

Address: 1665 Grant Avenue, Nanaimo, BC V9S 5K7

Phone: 250-739-5749                                                     Fax: 250-755-3371

Toll Free 1.877.734.4101                                                 Website:

Meals on Wheels

Non-profit organization. Fee for services.

Meals on Wheels provide people with hot nutritious meals at a reasonable price.

Address: 1233 Kiwanis Crescent, Nanaimo, BC V9S 5Y1

Phone: 250-753-1300

Email: Website:

Nurse Next Door

For-profit business.

Nurse Next Door offers visiting, light housekeeping, meals, daily living services and end-of-life care.

Phone: 250-667-0190 Fax: 250-597-1580

Email:                                       Website:

Personal Assistance to Seniors (P.A.T.S)

For-profit business.

PATS provides assistance with yard work, house cleaning, house sitting, moving assistance, carpentry, electrical, plumbing, gutter cleaning and repairs, fence construction, power washing, house painting, running errands, etc.

Phone: 250-802-2448 or 250-760-0585

Valley Home Meals

For profit business.

Valley Home Meals in Comox, prepares and delivers home cooked meals. Meal options are available for special diets. They deliver to Nanaimo, Parksville, Comox, Courtenay, Campbell River, and Port Alberni.

Phone: 1-250-339-2625                                                                      Fax: 1-250-339-1076

Tollfree: 1-988-216-2655                                                       Website:

We Care Home Health Care

For-profit business.

We Care provides in-home professional nursing, personal support / attendant care and homemaking help.

Address: 2349 E Wellington Road, Nanaimo, BC V9R 6V7

Phone: 250-740-0035                                                             Fax: 250-740-0062

Website:                   Email:

Wheely Kleen Mobility Equipment Cleaning

For-profit business.

Wheely Kleen offers cleaning and disinfecting services for mobility equipment at your home.

Phone: 250-616-1817



A variety of housing resources available to assist people with disabilities find rent subsidies, subsidized housing, and funding / tax relief for home adaptations through the provincial and federal governments are summarized below.

BC Housing

Provincial government.

BC Housing provides a range of housing options and tenant supports to help British Columbians in greatest need access safe, affordable housing. Their website provides detailed information about their programs, eligibility and how to apply. If you are not sure what options might be available for you, check out their Find Housing section to see a breakdown of housing programs available by client type.

Some examples found on the BC Housing website:

  • Home Adaptations for Independence (HAFI)

Offers financial assistance for home modifications that improve accessibility and promote safe and independent living.

  • Seniors’ Supportive Housing

24-hour response, light housekeeping, meals, social and recreational activities in specially modified rental homes.

  • Shelter Aid for Elderly Renters – SAFER

The SAFER program helps make rents affordable for BC seniors with low to moderate incomes. SAFER provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes.

  • Supportive Housing Registration (SHR)

SHR offers long-term supportive housing.

Housing Applicant / Rental Assistance Program / SHR / SAFER Inquiry Line
Toll Free: 1-800-257-7756                                                      Fax: 1-604-439-4729

Home Adaptations for Independence (HAFI) Inquiry Line
Toll Free: 1-800-257-7756                                                      Fax: 1-604-439-8550

BC / Government of Canada Home Renovation Tax Credit

Provincial government.

The Home Renovation Tax Credit for Seniors and Persons with Disabilities assists eligible individuals 65 and over and persons with disabilities with the cost of certain permanent home renovations to improve accessibility or be more functional or mobile at home.

For more information and a list of qualifying renovation visit:

Or call the Canada Revenue Agency: 1-800-959-8281

Government of Canada Aboriginal Affairs and Northern Development’s Assisted Living Program

Federal government.

The Assisted Living Program is an income dependent residency-based program that provides funding to assist in non-medical, social support services to seniors, adults with chronic illness, and children and adults with disabilities (mental and physical) so that they can maintain functional independence and achieve greater self-reliance. The Assisted Living Program is available to all individuals residing on-reserve, or ordinarily resident on-reserve, who have been formally assessed by a health care professional (in a manner aligned with the relevant province or territory) as requiring social support services

Contact the BC Regional Office for information:

Toll Free: 1-800-567-9604                                                           Fax: 1-866-817-3977

TTY: 1-866-553-0554


Nanaimo Affordable Housing Society – NAHS
Non-profit organization.

Nanaimo Affordable Housing Society develops and operates inclusive housing communities supporting tenants in achieving and maintaining stability and wellbeing. The Nanaimo Affordable Housing Society maintains a listing of the housing projects in Nanaimo and area operated by non-profit societies or local service clubs. For most of the projects, subsidies are provided through BC Housing. As a general rule, tenants never pay more than 30% of their gross income for rent.

Administration Office
Address: 350 Prideaux Street, Nanaimo, BC V9R 6Z1
Phone: 250-755-1158                                       Website:
Fax:     250-1812                                                Email:

Regional District of Nanaimo

The Regional Housing Resource List provides information to help you meet your own or other people’s housing needs in the Regional District of Nanaimo. Information is provided for those seeking housing information related to emergency shelter, supportive housing, youth, seniors, renters, and owners.

Website Affordable Housing Link:

Regional District of Nanaimo

Nanaimo Area: 250-390-6510

Parksville/Qualicum Area: 250-954-3798

Toll Free within BC: 1-877-607-4111



BC Human Rights Clinic

Non-profit organization funded by the provincial government.

The BC Human Rights Clinic is dedicated to protecting human rights and eliminating discriminatory attitudes. It promotes public education about human rights, advocates for individuals with human rights complaints. Operated by the Community Legal Assistance Society. Funded by the Ministry of Justice. For further information:

Address: 300-1140 West Pender Street, Vancouver, BC V6E 4G1

Phone: 1-604-622-1100                                                                Fax: 1-604-685-7611

Toll Free: 1-877-689-8474

Email:                                                          Website:

BC Human Rights Tribunal


The B.C. Human Rights Tribunal is an independent, quasi-judicial body created by the B.C. Human Rights Code. The Tribunal is responsible for accepting, screening, mediating, and adjudicating human rights complaints. The Tribunal offers the parties to a complaint the opportunity to try to resolve the complaint through mediation. If the parties do not resolve a complaint and the complaint is not dismissed, the Tribunal holds a hearing.

Address: 1170 – 605 Robson Street, Vancouver, BC V6B 5J3

Phone: 1-604 775-2000

Toll free (in B.C.): 1 888 440-8844

TTY: 604 775-2021

Electronic Law Library


The Electronic Law Library provides residents of British Columbia with quick and easy access to legal information. Clicklaw is operated by the Courthouse Libraries BC as part of their mission to improve public access to legal information.


Income Tax Preparation

The tax clinics operate year round by appointment and handles prior and current year returns. They does not serve clients that exceed suggested income. The clinic locations are wheelchair accessible.

Salvation Army

Non-profit organization.

Address: 19 Nicol Street, Nanaimo, BC V9R 4S6

Phone: 250-754-2621

Volunteer Nanaimo

Non-profit organization.

Address: 3148 Barons Road, Suite E, Nanaimo, BC V9T 3M6

Phone: 250-758-7121

Mid Island Legal Aid

Non-profit organization.

A range of free services are available in person or by phone to people with low incomes. Services include legal information, legal advice, and legal representation (a lawyer to take your case).

Denice Barrie, Barrister & Solicitor

Legal Aid Office

210 Milton Street, Nanaimo, BC V9R 2K6

Phone: 250-753-4396             Fax: 250-753-5345

Hours: Mon, Wed, Thu: 9:00am -11:30 am and 1 pm to 3:30 pm,Tue: 1:00pm – 3:30 pm

Nanaimo Courthouse

35 Front Street,           Nanaimo, BC V9R 0B3

Hours: Tue: 9 am to 11:30 am (Criminal applications only)

Aboriginal Band Outreach

Qualicum, Snaw-naw-as, Penelakut, Lake Cowichan, Snuneymuxw, Malahat, Lyackson/Halalt,            Stz’uminus

Hours: contact the Nanaimo legal aid office

Legal Services Society

Non-profit organization.

If you do not qualify for legal aid, free legal information is available through the Legal Services Society.

Toll free 1-866-577-2525                                                       Website:

Peggy Hoult & Associates

For-profit business.

Peggy Hoult & Associates helps individuals to access tax credits and benefit programs related to disabilities or impairments. After a complimentary eligibility screening for the T2201 Disability Tax Credit, Peggy will offer to handle the entire application and approval process including submitting retroactive tax adjustments. Where possible, Peggy can reduce public health care fees for home support and long term care if these services are required. She will also consider your eligibility for other benefits such as the Guaranteed Income Supplement (GIS), SAFER grants, ICBC discounts, Fuel Tax Rebates, MSP Premium Assistance, DVA benefits, Property Tax Deferment Program, CPP Disability Pensions, enhanced Child Tax Benefits and Registered Disability Savings Plan (RDSP) grants and bonds.

Phone: 250-756-0644

Email:                                                   Website:


Municipal and provincial agencies offer programs that support recreational / leisure opportunities for persons with disabilities. Additionally, agencies that serve specific disabilities may also offer recreational programs (see agency listings under DISABILITY ORGANIZATIONS in this directory).

Accessible Wilderness Society Vancouver Island (AWS)

Non-profit organization

AWS strives to “Create, Develop, and Promote” the idea that all people, regardless of their physical limitations should enjoy the great outdoors.

Phone: 1-250-923-9612                                                                      Fax: 250-420-0074

Email:                                                     Website:

BC Blind Sports and Recreation Association

Non-profit association.

BC Blind Sports is a provincial organization that supports all sports from recreational to competitive for all ages. They will assist individuals interested in participating in sports in their local communities. Currently in Nanaimo, they support a seniors’ fitness program and blind lawn bowling.

Phone: 1-604-325-8638                                                                      Fax: 1-604-325-1638

Toll free: 1-877-604-8638

Email:                                               Website:

BC Angling License Fee Reduction

Provincial government.

A disabled BC resident who has an approved Application for an Angling Licence Fee Reduction can buy a basic annual freshwater fishing licence for a reduced fee. There is no reduced fee for Conservation Surcharges, Classified Waters Licences or White Sturgeon Licences.

You can obtain an Application for an Angling Licence Fee Reduction from any Service BC Centre, or online at:

or by writing to:

Fish and Wildlife Branch
Victoria, B.C. V8W 9M2

Once your Application for an Angling Licence Fee Reduction has been approved, you can buy a reduced fee licence at any Service BC Centre, or online through the website above. Note: Licence Vendors do not provide or review and approve applications.

BC Camping – BC Ministry of Forests, Lands and Natural Resources

Provincial government.

Camping Fees for Persons with Disabilities – The purpose of this is program is to provide support for persons with certain types of government assistance. If you meet any ONE of the following criteria, your camping party can camp for free. There is also no charge for a second non-recreational vehicle.

  • You are designated a “Person with Disabilities” (PWD) and receiving PWD benefits under the British Columbia Provincial Government Employment and Assistance Program (administered by the BC Ministry of Social Development and Social Innovation). Note: Recipients of CPP disability are eligible for free camping if they are also designated under the PWD program and receive additional disability benefits from the Ministry of social Development and Social Innovation.


  • You have a child registered through the “At Home Program” (administered by the British Columbia provincial government Ministry of Children and Family Development).


  • You are a person living on-reserve and receiving Income Assistance for Persons with Disabilities under the Aboriginal Affairs and Northern Development Canada (AANDC) Income Assistance Program.

For the specific procedures for each category and / or further information:

The BC Parks website has a wealth of information on all aspects of using BC Parks including a “Frequently Asked Questions” section.


BC Mobility Opportunities Society (BCMOS)

Non-profit organization

BCMOS is dedicated to enriching the lives of people with significant physical disabilities through wilderness recreation. BCMOS operates a variety of programs with excursions ranging from day hikes to challenging treks. Programs are offered mainly on the lower mainland.

The centrepiece of BCMOS’s programs is the TrailRider, a specially designed wilderness access vehicle.
Visit their website to see pictures of this unique “vehicle” (

Contact: Eric Molendyk, Disability Foundation
Phone: 1-604-668-6464 ext. 117

Adaptive hiking programs that use the TrailerRider on Vancouver Island are:

Recreation Integration Victoria

Phone: 1-250-477-6046

Email:                                                       Website:

Alpine Club of Canada, Vancouver Island

Contact person: Caroline Tansley, Coordinator

Phone: 1-250-886-8038


City of Nanaimo Recreational Resources

Municipal government publications.

Activity Guide – City of Nanaimo publication with a wide range of programs in the areas of arts, crafts, dance, cooking, fitness, wellness, sports, outdoor actvties, etc.


Nanaimo Directory of Clubs and Organizations – this directory contains an extensive listing of many clubs, fraternal organizations, etc. that provide recreational/leisure opportunities.


Leisure Economic Access Program (LEAP) – provides access to the City of Nanaimo recreation facilities for families in FINANCIAL NEED that are living in the City of Nanaimo, City of Lantzville, and the surrounding area, including Electoral Areas A (Cranberry, Cedar, South Wellington), B (Gabriola Island), and C (Extension, East Wellington).

Phone: 250-756-5200


Cowichan Therapeutic Riding Association (CRTA)

Non-profit organization.

The Cowichan Therapeutic Riding Association provides therapeutic riding and equine-based therapeutic services for persons with disabilities. Services include therapeutic riding, therapeutic horsemanship, para-equestrian sport, stable management vocational development, and horse camps – with a therapeutic vaulting program commencing this year. CTRA serves as a hub of community action and catalyst for human potential, enriching the lives of countless individuals and families from throughout, and beyond, the Cowichan region.

Address: Providence Farm, 1843 Tzouhalem Road, Duncan BC V9L 5L6

Phone: 1-250-746-1028                                                                      Fax: 1-250-74601933

Email:                                                                 Website:

Disabled Sailing Association (DAS) of BC – Victoria Branch

Non-profit organization.

The DSA is a sailing program dedicated to providing sailing opportunities for individuals with disabilities in the Greater Victoria region. The program operates from June to August. Sail Canada certified instructors provide Learn to Sail and Learn to Race lessons, as well as recreational sailing opportunities.

Phone: 1-250-812-8467 (Please note this line is not monitored off-season)

Email: or

Errington Therapeutic Riding Association (ETRA)

Non-profit organization.

ETRA is an independent, non-profit association that provides therapeutic riding services to persons with disabilities. ETRA’s Instructors are fully certified by the Canadian Equestrian Federation and the Canadian Therapeutic Riding Association and hold current First Aid Certificates. Volunteers are the backbone of their operation and are given an in-depth training session before they begin. Safety is stressed as well as their needed commitment.

ETRA is located at Pyramid Stables and Farm Inc., 7581 Harby Road, Lantzville, BC

Mailing address: Box 462, Parksville, BC V9P 2G6

Phone: 1-250-947-0297

Email:                                                          Website:

Generation Farms

For-profit organization. Fee for services.

Generation Farms offers integrative healing opportunities through wellness programs, horsemanship, nature and professional training. Programs include: Riding Lessons and Horsemanship, Equine Facilitated Wellness, Mental Health and Addictions Programs for Adults, Mental Health Programs for Children, Youth and Families, Growth and Leadership and Professional Training.

Farm location: 3055 Quennell Road, (Yellow Point) Nanaimo, BC

Mailing address: Generation Farms, PO Box 435 Station A, Nanaimo BC V9R 5L3

Email:                                              Website:

Providence Farm

Non-profit organization.

The Therapeutic Farm Program provided by the Vancouver Island Providence Community Association (VIPCA) has served the Cowichan Valley community since 1979. They provide a variety of innovative programs for individuals with mental health or developmental challenges. Programs include horticultural therapy, art, woodworking, nutrition, gardening and landscaping, and textiles, just to name a few. They believe that caring for the land together is healing and therapeutic and is a place for those who have difficulty in the mainstream to grow and be a part of a community.

Address: 1843 Tzouhalem Road, Duncan, BC V9L 5L6

Phone: 1-250-746-4204

Email:                             Website:

Special Olympics BC – Nanaimo

Through the power of sport, Special Olympics BC transforms the lives of individuals with intellectual disabilities and those who support them. SOBC-Nanaimo offers a wide selection of Summer and Winter sport programs for athletes of all ages and abilities.

Phone: 250-208-5402

Toll free: 1-800-854-2276

Email:                                          Website:

Vancouver Island Society for Adaptive Snowsports (VISAS)

Non-profit organization.

The Vancouver Island Society for Adaptive Snowsports is focused on providing Nationally Certified Snowsports Instruction to the physically challenged or developmentally delayed. They believe that people with adaptive needs should have an equal opportunity to participate and enjoy Alpine/Nordic (cross country) snowsports.

Phone: 1-250-334-5755

Email:                                            Website:


General Information

Canadian Transport Agency Travel Guide for People with Disabilities

Federal Government.

The Canadian Transport Agency’s online travel guide for people with disabilities provides information about how to plan and conduct your journey. It describes accessible services and features for people with disabilities who use airplanes, trains, passenger ferries and buses that cross a provincial or Canadian border.


Disability Travel Card – Easter Seals Canada

Non-profit organization.

The Disability Travel Card provides identification allowing adult attendants to travel with people that have permanent disabilities at no cost on participating Canadian coach operators or Via Rail. The person with a disability that’s accompanied by an adult attendant then travels at a reduced fare. Easter Seals Canada and its members and / or affiliates are authorized to approve reduced fare tickets.

Contact: Theresa de Waal

Phone: 1-403-235-5662 ext. 214

Toll free: 1-877-732-7837



Driver Rehabilitation Program – GF Strong Rehabilitation Centre

Provincial government. Fee for service.

GF Strong Driver Rehabilitation offers Comprehensive (Functional) Driving Evaluations, in-clinic and on-road driver rehabilitation and vehicle modification assessments. Clients with physical, cognitive or visual impairments may be referred for assessment and rehabilitation. To access the program, clients must be referred by a physician or a registered healthcare professional. The program offers assessment and training in a car (with or without adaptive equipment) or a wheelchair accessible van.

GF Strong Driver Rehabilitation is an approved service provider with RoadSafetyBC.
Address: 4255 Laurel Street, Vancouver, BC V5Z 2G

Phone: 1-604-737-6207

Travel for All

For-profit business.

Travel for All was founded by Tarita Davenock an Independent Flight Centre associate based in Nanaimo. Tarita is a Certified Special Needs Travel Advocate. She and her team assist with arranging accessible vacations for those with visible and non-visible disabilities.

Phone: 250-585-5525                                                                   Fax: 250-585-5526

Toll free: 1-888-993-9295
Email:                                                      Website:

Travel Assistance Program BC (TAP BC)

Provincial government program.

The TAP BC program helps alleviate some of the transportation costs for eligible BC residents who must travel within the province for non-emergency medical specialist services not available in their own community. The program is coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. The patient’s physician, nurse practitioner, or specialty clinic will provide the TAP form. To learn more about Patient eligibility, Escort eligibility, Income Assistance Recipient eligibility and First Nations or Inuit eligibility:

Website:                 Toll free: 1-800-663-2668


BC Bus Pass Program

Provincial government program.

Individuals receiving Persons with Disabilities (PWDs) benefits and low-income seniors have access to the BC Bus Pass Program. The pass is valid in communities served by BC Transit or Translink The pass is only valid for the eligible rider and is non-transferable. Handy Dart is not included in this program.

Toll free: 1-866.866.0800
In Person: Find your local ministry office here:


Regional District of Nanaimo – Transit System

Municipal government. Fee for service.

The Regional District of Nanaimo’s Transit goal is to become a fully accessible transit system, using low-floor wheel chair accessible buses. Trips using low floor buses accessible to people with disabilities are highlighted with a light blue colour on Rider’s Guide schedules from Monday to Friday and in yellow for Saturday and Sundays. For information about specific bus stops with low-floor bus service call Regional Transit Information at: 390-6565 (Nanaimo Area) or website.

Maximum mobility aid dimensions that can be safely accommodated on low-floor buses:

Length: 76cm/30 inches
Width: 73cm/29 inches

Evaluation of mobility aids and passenger orientation to the low-floor bus can be arranged by calling 250-390-4531 in Nanaimo.

Regional District of Nanaimo – HandyDart and Taxi Saver Programs

Municipal government. Fee for service.

HandyDART is an accessible, door-to-door shared transit service for people with permanent or temporary disabilities that prevent them from using fixed-route transit without assistance from another person. HandyDART picks you up at your accessible door and drops you off at the accessible door of your destination.

To use HandyDART, customers must register first with the Regional District of Nanaimo. Customers may also be required to complete a Medical Verification form. Once registered, customers may use the Regional District’s fixed route services on accessible buses. Attendants may travel free on fixed-route service. To access HandyDART services, passengers must book a trip in advance of the required date. Passengers are assisted on and off the vehicle and assisted to and from accessible entrance doors. There is no registration fee. Tickets are available at all vendor outlets.

The Taxi Saver Program is available for people that are registered HandyDART clients only. Taxi Saver provides subsidy towards the cost of taxi rides when HandyDART cannot accommodate their travel needs.

Contact the Regional District of Nanaimo for more detailed information:

Phone: 250-390-3000

Email:                                                                Website:


Greyhound Canada

For-profit business.

Greyhound drivers, customer service personnel and contractors are available to meet the needs of passengers with special needs. They provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops and other times as reasonably requested. They can help whether you are traveling alone, using various mobility devices, or being accompanied by a service animal.

Toll free Accessible Travel Office: 1-800-752-4841

Toll free for hearing impaired: 1-800-397-7870


Islandlink Bus Services

For-profit business.

Island Link Bus provides passengers express bus service between most Vancouver Island points from Campbell River to Victoria – plus Tofino and Ucluelet. They deliver and / or pick-up travelers at Departure Bay Terminal in Nanaimo or the Swartz Bay Terminal for Victoria for ferries to and from the Horseshoe Bay Terminal.

Phone: 1-250-954-8257


Nanaimo Airporter

For-profit business.

Nanaimo Airporter provides services to the Greater Nanaimo Region, including Lanztville, Cedar, Extension and Yellow Point, as well as Ladysmith, Duncan, Parksville, Qualicum Beach and Nanoose.

Toll free: 1-888-758-2133



Car rental companies offer products and services for drivers or passengers with disabilities. They can install hand controls in vehicles and also have wheelchair accessible vehicles. Contact the companies below for more information.

Budget Car Rentals

For-profit business.

Phone: 250-754-7368

Disabled Motorists Federation (DMFed)

If you are planning to travel outside Canada, Federation International de l’Automobile, (FIA) has a website that provides information on using your BC Disabled Parking Permit in other provinces and countries.

Some of the locations have a notice you can print to be used WITH your parking permit to advise the local authorities that you are a disabled visitor. The website advises you to ask at your destination if your Parking Permit will be recognised locally. And it is always good to confirm if parking fees are required, time restrictions, etc. NOTE: It is necessary to inquire at all destinations as not all will recognize a Canadian parking permit which could result in tickets / fines.

Your permit is legal in all of Canada, however, “how” you can use your permit varies with each province / municipality. Check with the local bylaw office or city hall for the local rules and regulations.


ICBC Discount

Provincial Crown Corporation.

If you’ve been approved for a fuel tax refund under the B.C. government Fuel Tax Refund Program for Persons with Disabilities and are the registered owner of a vehicle, you may also qualify for a 25 per cent discount on your Basic Autoplan—even if you don’t drive the vehicle you’re insuring. Eligible drivers must bring appropriate documentation to their Autoplan broker’s office to have the discount added to their policy.

You can also apply for the Anti-theft device discount if you have a passive electronic immobilizer that cuts off power to fuel, starter or ignition system. The electronic immobilizer must also automatically switch itself into action when you lock your vehicle. In addition, you must have Comprehensive or Specified Perils insurance.

Toll free: 1-800-910422


Wheels for Wellness

Non-profit organization. Donations accepted.

The Wheels for Wellness Society provides transportation for residents of Vancouver Island, British Columbia, to and from non-emergency medical appointments.

Address: 1894 Bolt Avenue, Comox BC V9M 2J4

Phone: 1-250-338-0196

Email:                                         Website:


The following taxi companies offering wheelchair accessible local transportation. Reserve when possible.

AC Taxi

For-profit business.

Phone: 250-753-1231

Yellow Cab
For-profit business.

Phone: 250-751-1111

Vehicle Adaptations

Vehicle manufactures have a financial assistance programs to reimburse costs for installation of adaptive aids or mobility assistance equipment. All the programs have the following in common: Contact individual dealers for more information.

Silver Cross Automotive

For profit business.

Silver Cross Automotive specializes in accessible transportation. They have accessible automotive consultants who assist with selection of vehicles and adaption equipment. Silver Cross Automotive can also assist with identifying funding sources and financing options.

Address: 204-2657 Wilfert Road, Victoria, BC V9B 5Z3

Phone: 1-778-265-9400

Toll free: 1-844-799-5464

Email:                                 Website:


BC Ferries

Provincial Crown Corporation.

BC Ferries provides a variety of services for persons with disabilities. Contact BC Ferries or visit their website for details about accessibility at their terminals and onboard.

Phone: 1-888-223-3779


Discount fares are available for residents of British Columbia who have a permanent disability (this applies to passenger fares only). To receive the discounted fare you must apply for a BC Ferries Disabled Status Identification (DSI) Card, which you will present to the Ticket Agent when you arrive at the terminal.

Application forms are available online at:


For national or international air travel, contact the individual airlines or your travel agent for accommodations and / or discounts for persons with disabilities.

Airlines flying out of Nanaimo Harbour

Harbour Air Seaplane

For-profit business.

Harbour Air is able to accommodate individuals travelling with collapsible wheelchairs who are ambulatory and require minimal assistance boarding and post boarding the aircraft. Passengers travelling with service animals are required to notify the reservations office that they will be bringing them on board so that Harbour Air may note the file appropriately with respect to weight information. They do not currently provide travel discounts for disability travel however they do participate in the Travel Assistance Program (TAP); this service is for passengers requiring assistance for the purpose of medical travel. The TAP form is completed by a medical practitioner and presented upon check in at their terminal.

Reservations phone: 1-800-665-0212

Nanaimo terminal phone: 250-714-0900                                             Fax: 250-714-0655

Nanaimo terminal address: Unit 1A – 90 Front Street, Nanaimo BC V9R 5H7



For-profit business.

Seair can accommodate passengers with disabilities. Any mobility equipment can travel with them free of charge and will not be counted towards the 35 lbs of luggage they are allotted. A wheelchair at available at all of their bases if one is needed. Upon boarding, they have a ramp that can be used to avoid having to use the stairs into the aircraft and staff is always available to help.

They do not currently provide travel discounts for disability travel however they do participate in the Travel Assistance Program (TAP); this service is for passengers requiring assistance for the purpose of medical travel. The TAP form is completed by a medical practitioner and presented upon check in at their terminal. (read more on TAP in their listing above.)

Reservations phone: 1-866-692-6440

Nanaimo terminal address: 1956 Zorkin Road, Nanaimo BC V9S 5T9

Nanaimo Terminal phone: 250-753-1115                   Fax: 250-753-1132

Email:                                       Website:

Airlines out Of Nanaimo Airport:

Air Canada

For-profit business.

Phone: 1-888-247-2262

TTY: 1-800-361-8071


Westjet Airlines

For-profit business.


A number of cruise ships are wheelchair accessible. Staff on these cruise lines have been trained to assist disabled passengers, and attendants are not required. For further information contact your local Travel Agent.


Amtrak (USA)

Private, for-profit business.

Amtrak offer discounts to passengers with disabilities. They also offered discounted fares for persons traveling with a passenger with a disability as a companion. Contact Amtrak or visit their website for conditions.

Toll free: 1-800-872-7245


Via Rail

Private, for-profit business.

Special and adapted service may vary from one region to another, depending particularly on station facilities and train cars. To ensure that your travel needs are met, contact VIA RAIL. Passengers who cannot travel without a Support Person may qualify for discounted travel for the support person. Contact VIA Rail for conditions that apply.

Toll Free: 1-888-842-7245                                                      TTY: 1-800-268-9503