Resource Directory

Resource Directory

The organizations listed below advocate on behalf of people with disabilities. Please also see the DISABILITY ORGANIZATIONS section of this directory, which lists agencies that may include disability advocacy as part of their services.

BC Workers’ Advisors Office – Nanaimo Office

Provincial government.

Provides workers in BC and their dependants with free independent advice, assistance, representation, training, and mentoring with respect to workers’ compensation issues; operates independently of WorkSafeBC.

Address: 504 – 495 Dunsmuir Street, Nanaimo, BC V9R 6B9
Phone: 250-741-5504                                                                                     Fax: 250-741-5516
Toll free: 1-800-661-4066
Web: https://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/personal-injury-and-workplace-safety

Haven Society 

Non-profit organization

Haven Society provides services, public education and advocacy in our community to end violence against women and to create and support a safe community for all of us. Their services include helping those n immediate need find shelter and support for tough transitions in their lives.

Mailing Address: 2270 Labieux Road, Nanaimo BC V9T 3K7
Crisis Line: 250-756-0616                                                     
Phone: 250-756-2452
Toll free: 1-888-756-0616 (24 hour crisis line)                                  
Fax: 250-756-2414
Email: haven@havensociety.com                                          
Web: www.havensociety.com

Island Health – Nanaimo Seniors Outreach Team

Provincial government.

Nanaimo Seniors Outreach Team provides services to seniors with mental disorders and age-related changes in behavior or function. Services include assessment, case management, outreach, clinical support, counselling, education, discharge planning, follow-up treatment, medication management, consultation, investigation of abuse and neglect, and advocacy for the senior.

Address: 1665 Grant Avenue, Nanaimo, BC V9S 2B7
Phone: 250-755-3301                                                                                     Fax: 250-739-5835
Toll Free: 1-888-755-3301                                                    
Toll free fax: 1-855-755-3301

Nanaimo Citizens Advocacy Association (NCAA)

Non-profit organization.

The NCAA is a non-profit society and registered charity that is dedicated to advocating for individuals who seek assistance by providing general advocacy, education, information, referral, support and assist in the exercising of rights that maximize independence with dignity. In Nanaimo, NCAA is the key service provider of a wide range of advocacy services including:

·         Persons with Disabilities applications                         

·         General and Legal Advocacy

·         Residential Tenancy Issues

·         Appeals and Tribunals

·         Assistance with completion of various documents

·         Residential Tenancy Dispute Resolution

·         Outreach to partnering communities

·         Public Legal Education Workshops

·         Information and referral to resources such as

o   Social Assistance, Government services, Community Agencies, Practical Information and Tools, Beneficial Resources

Address: 114-285 Prideaux Street, Nanaimo BC V9R 2N2
Phone: 250-753-2321                                                                                     Fax: 250-753-2486
Email: info@nanaimocaa.com                                                           
Web: www.nanaimocaa.com

Bureau of Pensions Advocates

Non-profit organization.

The Bureau of Pensions Advocates provides free legal assistance to individuals wanting to appeal rulings on Veterans Affairs Canada’s disability pension or allowance applications.

Toll Free: 1-877-228-2250                                                    
TTY: 1-800-255-4786           
Web: http://www.veterans.gc.ca/eng/about-us/organization/bureau-pensions-advocates

Council of Canadians with Disabilities (CCD)

Non-profit organization.

The CCD is a national human rights organization of people with disabilities working for an inclusive and accessible Canada. CCD seeks to achieve these priorities through law reform, litigation, public education and dialogue with key decision-makers.

Address: 909-294 Portage Avenue, Winnipeg MB R3C 0B9
Phone: 1-204-947-0303                                                                                  Fax: 1-204-942-4625
Email: ccd@ccdonline.ca                                                       
Web:
www.ccdonline.ca

Disability Alliance BC (DABC) 

Non-profit organization.

DABC supports persons with all types of disabilities in their right to live with independence, and as equal and full participants in society. Provides one-on-one advocacy and assistance, designs and implements programs and special projects, produces research, works closely with community partners, and produces publications to the community free of charge. Their website has a number of excellent downloadable resources. DABC publishes Transition, a quarterly magazine.

Address: 204-456 West Broadway Vancouver, BC V5Y 1R3
Phone: 1-800-663-1278                                                                                  Fax: 1-604-875-9227
TTY: 1-604-875-8835
Email: feedback@disabilityalliancebc.org                             
Web: www.disabilityalliancebc.org

Assistive and adaptive technology includes equipment and devices that increase or maintain the capabilities of people with disabilities. In addition to selling and leasing equipment, some for-profit vendors can assist to determine if customers are eligible for general health supplements through the provincial government. Non-profit organizations can assist in determining eligibility for funding for low-income individuals to access equipment.

Advanced Mobility Products Ltd

For profit-business.

Advanced Mobility Products Ltd sells, rents, and services medical equipment such as manual & power wheelchairs, scooters & walkers, sport wheelchairs & equipment, home health care equipment and vehicle adaptations.

Address: 4-2227 Wilgress Road, Nanaimo, BC V9S 4N3      
Phone: 250-751-3735                                                                                     Fax: 250-751-3731
Toll Free: 1-800-665-4442                                                    
Web: www.advancedmobility.ca

Angel Accessibility Solutions Inc.

For-profit business.

Angel Accessibility Solutions sells products for safely lilfting, transferring and repositioning patients.  Products supplied include floor and ceiling lifts, slings, transfer and repositioning, commodes, and for bathing.

Address: 851 Viewfield Road, Victoria, BC V9A 4V2
Phone: 250-383-0405                                                                                     Fax: 250-383-7099
Toll Free: 1-800-977-0721
Email: info@angelsolutions.com                                           
Web: www.angelsolutions.com

Calvori Hearing

For-profit business.

Calvori Hearing offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 110 – 2124 Bowen Road, Nanaimo, BC V9S 1H7
Phone: 250-760-0749
Email: info@calvorihearing.com                                           
Web: www.calvorihearing.com

Canadian National Institute for the Blind (CNIB)

Non-profit organization. Products available for purchase.

CNIB is a registered charity that provides community services to people who are blind or partially sighted to live independently.

CNIB BC–Yukon – Victoria office
Address: 2340 Richmond Road, Victoria BC V8R 4R9
Phone: 250-595-1100
Helpline: 1-800-563-2642                                                     
Web: www.cnib.ca/en/bc-yukon

 

Among their services, CNIB operates Vision Loss Rehabilitation British Columbia that provides rehabilitation therapy for people with vision loss. Contacts for Vision Loss British Columbia are:

Phone: 1-844-887-8572
Email: info@vlrehab.ca                                                                     
Web: bc.visionlossrehab.ca/en

CNIB also operates an online store with a catalogue of consumer products and assistive technology including books, assistive products, aids for daily living and medical aids. Online store website: www.shop.cnib.ca

Canadian Red Cross

Non-profit organization. Fee for some services.

The Canadian Red Cross Health Equipment Loan Program (HELP) provides loans of basic equipment on a short-term basis to assist people coping with illness, injury or end-of-life at home. Equipment loaned includes bath seats and benches, commodes and toilet seat safety frames, crutches and canes, wheelchairs and walkers. Referral from a health care professional is required. The HELP Plus provides short-term loans of advanced equipment such as hospital beds and patient lifts. Delivery and onsite set-up of equipment is also available.

Address: 3-2525 McCullough Road, Nanaimo, BC Z9S 4M9
Phone: 250-756-9363                                                                                     Fax: 250-756-9362
Toll Free: 1-855-756-9363                                                    
Web: www.redcross.ca

Clarity Hearing

For-profit business.

Clarity Hearings offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: Suite 99A – 6631 Island Highway North, Nanaimo, BC V9T 4T7 (Woodgrove Centre)
Phone: 250-390-4327                                                            
Web: www.clarity-solutions.com       

Connect Hearing

For-profit business.

Connect Hearing offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: Unit 4 – 1150 Terminal Avenue North, Nanaimo, BC V9S 5L6 (Terminal Park Mall)
Phone: 250-754-9233                                                            
Toll Free: 1-888-501-2661

Address: 105 – 6560 North Island Highway, Nanaimo, BC V9V 1K8
(next to Ricky’s Restaurant across from Woodgrove Mall)
Phone: 250-390-1113
Toll Free: 1-888-501-2661    
Email: info@connecthearing.ca                                             
Web: www.connecthearing.ca

COSTCO

For-profit business.

COSTCO offers free hearing tests and sells products such as hearing aids and hearing protection. COSTCO also have an optical centre that sells prescription eyeglasses, readers, sunglasses and contact lenses.

Address: 6700 Island Highway North, Nanaimo, BC V9V 1K8
Phone for hearing aids: 250-390-7139                     
General phone: 250-390-3231                                              
Web: www.costco.ca 

Home Elevators of BC

For-profit business.

Home Elevators of BC provides sales, service, and maintenance for various makes and models of stairs lifts, vertical platform lifts, dumbwaiters, and residential elevators.

Address: 141-937 Dunford Avenue, Victoria, BC V9B 2S4
Phone: 250-658-3838                                                                                                            
Web: www.homeelevatorsbc.ca    

Island Beltone Hearing Care Centre

For-profit business.

Island Beltone offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 105 – 2000 North Island Highway, Nanaimo, V9S 5W3 (Brooks Landing beside Staples)
Phone: 250-756-9900                                                
Toll free: 1-800-665-3277                                                     
Web: www.islandbeltone.com 

Island Deaf and Hard of Hearing Centre – Sounds of Change Initiative

Non-profit organization.

IDHHC is a non-profit agency. Their services include a program that provides hearing aids to low income seniors and adults (income verification required). Contact IDDHH for eligibility criteria. Refer to IDDHH under DISABILITY ORGANIZATIONS section of this directory for description of additional services.   

Address: 101-75 Front Street, Nanaimo BC V9R 5H9
Phone: 250-753-0999 (voice)                                                
Texting Number: 250-668-4235
TTY: 250-753-0977   
Toll Free: 1-877-424-3323 (voice & TTY)    
Text Interpreting: 250-818-0479
Email: nanaimo@idhhc.ca                                                     
Web: www.idhhc.ca 

Island Mediquip

For-profit business.

Island Mediqup offers sales, service and rentals of home medical supplies and equipment including wheelchairs, power chairs, lift systems including stair lifts, vertical platforms lifts and elevators, ceiling track lift systems, walkers, bath safety equipment and custom seating.

Address: 2258 Dorman Road, Nanaimo, BC V9S 5G2          
Phone: 250-824-0390                                                                                     Fax: 250-824-0391
Toll free: 1-800-231-7188                                                     
Web: www.islandmediquip.com  

Medic Alert Foundation Canada

Non-profit organization. Fee for products and services.

Medic Alert is a registered charity that provides world-recognized Medicalert ID emblem products such as bracelets and necklaces and service plans that provide emergency responders access to medical records in a crisis situation.

Address: Morneau Shepell Centre II, 895 Don Mills Road, Suite 600, Toronto, ON M3C 1W3         
Phone: 1-800-668-1507                                                                                  Fax: 1-800-392-8422
Email: customerservice@medicalert.ca                                              
Web: www.medicalert.ca 

Mobility Store

For-profit business.

Mobility Store is a family-owned mobility and home medical store that sells, services and rents wheelchairs, scooters, stairlifts, etc.  

Address: 7-4115 Mostar Road, Nanaimo, BC V9T 6A6        
Phone: 250-756-2727                                                                                     Fax: 250-756-2720
Email: info@mobilitystore.ca                                                
Web: www.mobilitystore.ca 

Motion Specialties

For profit business.

Motion Specialities sells and services manual and power wheelchairs scooters, beds and mattresses, stair lifts, CPAC, home oxygen, and products to assist with daily living.

Address: 106-2517 Bowen Road, Nanaimo, BC V9T 3L2
Phone: 250-756-9875                                                                                     Fax: 250-756-9862
Toll free: 1-888-222-2172                
Email: nanaimo@motionspecialties.com                                            
Web: www.motionspecialties.com

Nanaimo Hearing Clinic

For-profit business.

Nanaimo Hearing Clinic offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 501 – 5800 Turner Road, Nanaimo, BC V9T 6J4
Phone: 250-585-4100                        
Fax: 888-691-3147                                                                
Web: www.nanaimohearingclinic.com 

NexGen Hearing

For-profit business.

NexGen Hearing offers free hearing tests and sells products such as hearing aids and hearing protection.

Web: www.nexgenhearing.com

Nanaimo North:
1A–5779 Turner Rd, Nanaimo, BC V9T 6L8
Phone: 250-585-0970                                                                                     Fax: 250-585-0971
Email: nanaimonorth@nexgenhearing.com

Central Nanaimo:
107 – 1650 Terminal Avenue, Nanaimo, BC V9S 2L4 (Port Place Mall)
Phone: 778-441-0752                                                                                     Fax: 778-441-0754
Email: nanaimo@nexgenhearing.com

Gabriola Island:
4 – 590 North Road, Gabriola Island, BC V0R 1X3 – by appointment only
Phone: 778-441-0752                                                                                     Fax: 778-441-0754
Email: gabriola@nexgenhearing.com           

Philips Life Line

For-profit business.

Philips Lifeline provides medical alert services. Philips Lifeline is an easy-to-use personal response service that lets a person summon help – even if he/she can’t speak. Via a Personal Help Button, worn on a wristband or pendant, a trained Personal Response Associate will ensure the individual will get help fast.      

Head office: 95 Barber Greene Road, North York, ON M3C 3E9
Toll free:
1-866-784-1992                                                     
Customer support: 1-800-387-1215
Web: www.lifeline.ca 

Technology@Work Program – Neil Squire Society (contractor)

Non-profit agency, contracted by provincial government.

Neil Squire Society is contracted by Ministry of Social Development & Social Innovation to provide Technology@Work services. The Program is designed to support employment for people with disabilities who require assistive technology to overcome disability-related barriers in the workplace. Technology@Work is able to service individuals in all regions of British Columbia.

Neil Squire Solutions
Address: 400-3999 Henning Drive, Burnaby, BC, V5C 6P9
Phone: 604-472-9363                                                                                     Fax: 604-473-9364
Toll Free phone number: 1-877-673-4636
Email: info@neilsquire.ca                              
Web: www.neilsquire.ca 

TELUS

For-profit business.

Telus offers the following accessible services for people who are deaf, hard of hearing, or speech impaired: TELUS Relay Service, Hearing Carry Over, TTY Payphone, Text with 911, TELUS IP Relay, Voice Carry Over, and Directory Assistance.

Web: www.telus.com/en/bc/get-help/accessibility/topic.do

Tetra Society of North America

Non-profit organization.

Tetra Society provides custom assistive devices to people with disabilities of all ages. Tetra’s assistive device projects tackle barriers to mobility, personal care and communication. They facilitate education, work and recreation. They provide increased access within households – kitchens, bedrooms and bathrooms – and other environments such as vehicles or places of business. Assistive devices created by Tetra focus on improving quality of life. 

Contact: Eric Molendyk, BC Chapter Coordinator
Address: 318-425 Carrall Street, Vancouver, BC V6B 6E3
Phone:
604-688-6464 ext.117
Toll Free: 1-877-688-8762    
Email: eric@tetrasociety.org                                                  
Web: www.tetrasociety.org  

See also the City of Nanaimo’s Directory of Clubs and Organizations for additional resources (www.nanaimo.ca/docs/recreation-parks/clubsandorganizations.pdf)

bc211

Non-profit society.

bc211 is a Vancouver-based organization that specializes in providing information and referral regarding community, government and social services in BC. Their help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line.

Dial/text: 211

FETCH

Non-profit organization.

FETCH is an initiative of the Nanaimo Division of Family Practice. That provides information about community resources.

Web: www.fetchbc.ca/index.html

Government Forms Assistance

For Persons with Disabilities (PWD) and seniors’ benefits requiring help completing federal and provincial government forms – except income tax – contact:

Provincial MLA Parksville-Qualicum – Michelle Stillwell’s constituency office 
Address: Unit 2B – 1209 Island Highway East, Parksville, BC V9P 1R5
Phone: 250-248-2625                                                                                     Fax: 250-248-2787
Email: Michelle.Stilwell.MLA@leg.bc.ca

Provincial MLA Nanaimo – Leonard Krog’s constituency office
Address:  4-77 Victoria Crescent, Nanaimo, BC V9R 5B9
Phone: 250-714-0630                                                                                     Fax: 250-714-0859
Email: Leonard Krog.MLA@leg.bc.ca

 

Provincial MLA Nanaimo-North Cowichan –Doug Routley’s constituency office
Address:  Unit 112, 50 Tenth Street, Nananimo BC V9R 6L1
Phone: 250-716-5221                                                                                     Fax: 250-716-5222
Email: Douglas.Routley.MLA@leg.bc.ca

Federal MP Sheila Malcolmson’s constituency office
Address: 103 – 495 Dunsmuir Street, Nanaimo, BC V9R 6B9
Phone: 250-734-6400                                                                                     Fax: 250-734-6404
Email: Sheila.Malcolmson@parl.gc.ca

 

Nanaimo Citizens Advocacy Association (NCAA)
Address: 114-285 Prideaux Street, Nanaimo, BC V9R 2N2
Phone: 250-753-2321                                                                                     Fax: 250-753-2486
Email: info@nanaimocaa.com                                                                       
Web: www.nanaimocaa.com 

 

Nanaimo Women’s Centre
Address: 150 Wallace Street, Nanaimo BC V9R 5B1
Phone: 250-753-0633                                                                                     Fax: 250-753-2486
Web: www.nanaimocaa.com

Haven Society 

Non-profit organization

Haven Society provides services to women, children, youth and families who have experienced violence. Their programs include providing shelter, emotional support, counselling, advocacy, and a safe place to begin healing from abuse.

Mailing Address: 38-3200 Island Hwy, PO Box 37086, Nanaimo, BC V9T 6N4
Phone: 250-756-0616                                                            
Crisis Line: 250-756-0616
Toll free: 1-888-756-0616 (24 hour crisis line)
Email: haven@havensociety.com                                          
Web: www.havensociety.com 

Nanaimo Citizens Advocacy Association (NCAA)

Non-profit organization.

THE NCAA is a non-profit society and registered charity that is dedicated to advocating for individuals who seek assistance by providing general advocacy, education, information, referral, support and assisting the in exercising of rights that maximize independence with dignity.

Address: 114-285 Prideaux Street, Nanaimo BC V9R 2N2
Phone: 250-753-2321                                                                                     Fax: 250-753-2486
Email: info@nanaimocaa.com                                                           
Web: www.nanaimocaa.com 

Nanaimo Family Life Association 

Non-profit organization. Fee for some services.

Nanaimo Family Life Association provides affordable counselling and assistance support to individuals and families. Their programs include: Peer Counselling, Walk-In Counselling, Senior Peer Counselling, Senior’s Wellness Group, Better at Home, Emerging Elders, Beyond Blame and Workshops for Personal Growth.

Address: 1070 Townsite Road, Nanaimo BC V9S 1M6
Phone: 250-754-3331                                                                                     Fax: 250-753-0286
Email: reception@nflabc.org                                                 
Web: www.nflabc.org 

Nanaimo Men’s Centre

Non-profit organization.

Nanaimo Men’s Centre offers support and referrals to men in the physical, emotional, intellectual and spiritual dimensions of their lives.

Address: 418D Fitzwilliam Street, Nanaimo BC V9R 3A7     
Phone: 250-716-1551                                                                                     Fax: 250-716-1557
Toll free: 1-877-716-1551
Email: info@themenscentre.ca                                              
Web: www.themenscentre.ca

Nanaimo RCMP Victim Services

Government organization.

The Nanaimo RCMP Victim Services provides assistance to victims and witness of crime and other trauma. Referrals are received from police and other community agencies and through self-referral.

Address: 303 Prideaux Street, Nanaimo BC V9R 2N3
Phone: 250-755-3146                                                                                     Fax: 250-755-3140

Nanaimo Women’s Centre

Non-profit organization.

The Nanaimo Women’s Centre provides women and families with the tools, education and resource planning to expand their social, cultural, and economic opportunities. All of their programs are offered free of charge. They support positive change by connecting individuals to services including, crisis help, tenancy support, help with applications, workshops, practical support, basic necessities, social groups, cultural activities, wellness activities, youth and elder programs, and skills/potential development programs.

Address: 150 Wallace Street, Nanaimo BC V9R 5B1
Phone: 250-753-0633                                                                                     Fax: 250-753-9506
Administrative email: coordinator@nanaimowomen.com
Web: www.nanaimowomen.com

PovNet

Non-profit organization.

PovNet is an online anti-poverty community for legal advocates, social justice lawyers, and other front line workers who assist the public with poverty law issues. Hosts a publicly accessible website with information, resources and tools comprised of grassroots organizations and service providers concerned with poverty and legal issues.

Web: www.povnet.org

Tillicum Lelum Aboriginal Friendship Centre

Non-profit society.

Tillicum Lelum Aboriginal Friendship centre offers educational and training programs, health and counselling services, social service programs and a wide variety of special cultural events and activities in the community. Their goal is to improve the quality of life for Aboriginal people living in an urban environment.

Education Centre
Address: 927 Haliburton Street, Nanaimo, BC V9R 6N4
Phone: 250-753-8291                                                                                     Fax: 250-753-6560
Email: educationcentre@tillicumlelum.ca                  
Web: www.tillicumlelum.ca 

Health Centre Building
Address: 602 Haliburton Street, Nanaimo, BC V9R 4W5
Phone: 250-753-6578                                                                                     Fax: 250-754-1390
Email: healthcentre@tillicum.ca                                             
Web: www.tillicumlelum.ca 

Vancouver Island Crisis Society

Non-profit organization administering government funded services.

The Vancouver Island Crisis Line is an Island Health contracted service that operates a 24-hour crisis line service.

Crisis Line: 1-888-494-3888
Crisis text services: 250-800-3806
Address: P.O. Box 1118, Nanaimo, BC V9R 6E7
Toll Free: 1-877-753-2495 BC only
Local: 250-753-2495

The Vancouver Island Crisis Society also maintains an online database of community services.

Web: www.vicrisis.ca/existing/community-resource-database

VictimLinkBC

Government organization.

VictimLinkBC is a toll-free, confidential, multilingual telephone service available 24 hours a day that provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Phone: 1-800-563-0808         
TTY: 1-604-875-0885; to call collect, call the Telus relay service at 711
Text: 1-604-836-6381
Email: VictimLinkBC@bc211.ca                                           
Web: www.victimlinkbc.ca

Volunteer Nanaimo

Non-profit organization.

Volunteer Nanaimo provides many programs and services which help support the non-profit agencies and the community of organizations in Central Vancouver Island spanning from Ladysmith to Lantzville. They maintain a database of current volunteer opportunities for potential volunteers to review.

Address: E-3148 Barons Road, Nanaimo, BC V9T 4B5
Phone: 250-758-7121                                                                                     Fax: 250-758-7106
Web: www.volunteernanaimo.ca

The following is a listing of local and regional organizations helping people with specific disabilities or health issues. See also the City of Nanaimo’s Directory of Clubs and Organizations for additional resources (www.nanaimo.ca/docs/recreation-parks/clubsandorganizations.pdf).

Alzheimer Resource Centre – North & Central Vancouver Island

Non-profit organization.

The Alzheimer Resource Centre provides education and support services to people with dementia and their care partners.

Address: 200-1585 Bowen Road, Nanaimo, BC V9S 1G4
Phone: 250-734-4170                                                                                     Fax: 250-734-4173
Toll-free: 1-800-462-2833 (Island only)
Email: info.nanaimo@alzheimerbc.org                                              
Web: www.alzheimer.ca/en  

Arthritis Society – Vancouver Island Regional Office 

Non-profit organization.

The Arthritis Society provides resources, tools, and expert information about arthritis.

Address: 2nd floor – 2680 Richmond Road, Victoria, BC. V8R 4S9
Phone: 250-519-4000                                                                                     Fax: 250-598-1901
Email: info@bc.arthritis.ca                                                    
Web: www.arthritis.ca

Autism Society of BC (ASBC) – Vancouver Island Branch

Non-profit organization.

ASBC provides a variety of supports to individuals with autism and their families. Vancouver Island Community Support Group runs a support group in Nanaimo. Contact the Branch Coordinator for information about local services.

Phone: 604-434-0880 ext. 106
Email: island@autismbc.ca                                                    
Web: www.autismbc.ca  

Bill’s Place Support Services

Non-profit organization.

Bill’s Place offers a unique journey to recovery for people whose lives have been affected by a brain injury, fetal alcohol disorder or mental health challenges. This service is offered within a cluster of six individual homes, apartments and other innovative living opportunities. There is a fee for their support service. People can apply through the VIHA brain injury program for funding.   

3244 Departure Bay Rd Nanaimo, BC V9T 1B4        
Phone: 250-751-1853                                                                                     Fax: 250-751-1859
Email: info@billsplace.ca                                                      
Web: www.billsplace.ca  

BC Aboriginal Network on Disability Services (BCANDS) 

Non-profit organization.

BCANDS acts as an advocacy group for BC’s aboriginal people with disabilities. They provide disability and health related support, assistance, referral, and information through individual client services to indigenous person living with disabilities anywhere in BC.

Address: #6 – 1610 Island Highway, Victoria, BC V9B 1H8
Phone: 250-381-7303                                                                                                 Fax: 250-381-7312
Toll free: 1-888-815-5511 (TTY Accessible)
Email: bcands@bcands.bc.ca                                                 
Web: www.bcands.bc.ca

BC Epilepsy Society 

Non-profit organization.

BC Epilepsy Society has the mandate to empower, educate and support British Columbians living with epilepsy and their families, and support research to make their lives easier. Their website contains links to resources and online supports.

Address: 2500 – 900 West 8th Avenue, Vancouver, BC V5Z 1E5
Phone: 1-604-875-0604                                                                                  Fax: 1-604-875-0617
Toll free: 1-866-374-5377
Email: info@bcepilepsy.com                                                 
Web: www.bcepilepsy.com

BC Schizophrenia Society (BCSS) – Nanaimo Branch

Non-profit organization.

BCSS provides support and education to family and friends of people with schizophrenia and other serious and persistent mental illnesses. The Nanaimo Branch runs Family Mental Illness Education Courses and provides information and referral to services within our community.

Address: 200-1585 Bowen Road, Nanaimo, BC V9S 1G4
Phone: 250-753-9923                                                                                     Fax: 250-753-9203
Email: nanaimo@bcss.org                                                      
Web: www.nanaimo.bcss.org

Canadian Cancer Society – Nanaimo Office

Non-profit organization.

The Nanaimo office of the Canadian Cancer Society offers information and support to people affected by cancer. Among their services are referrals for transportation to treatments or medical appointments and lodge accommodation, wigs, bras and prostheses, other cancer resources plus support groups and programs.

Address: 777E Poplar Street, Nanaimo, BC V9S 2H7
Phone: 250-741-8180                                                                                     Fax: 250-741-8188
Toll free: 1-855-287-8882     
Email: nanaimo@bc.cancer.ca                                                           
Web: www.cancer.ca/en/?region=bc  

Canadian Mental Health Association (CMHA) – Mid Island Branch

Non-profit organization.

The Canadian Mental Health Association is a national, non-profit organization promoting mental health. The CMHA Mid-Island Branch provides the following programs and services:

·         Housing

·         Social Centre on Wesley Street

·         Scholarships and Bursaries

·         Education and Wellness

·         Nutrition – The Peppermill

·         Overdose Prevention site

·         Employment Support

·         Homeless Outreach

Address: 437 Wesley Street, Nanaimo BC V9R 2T8
Phone: 250-244-4042                                                                                     Fax: 250-244-4045
Web: www.mid-island.cmha.bc.ca

Canadian National Institute for the Blind (CNIB)

Non-profit organization. Products available for purchase.

CNIB is a registered charity that provides products and community services to people who are blind or partially sighted to live independently.

CNIB BC–Yukon – Victoria office
Address: 2340 Richmond Road, Victoria BC V8R 4R9
Phone: 250-595-1100
Helpline: 1-800-563-2642                                                     
Web: www.cnib.ca/en/bc-yukon

 

Among their services, CNIB operates Vision Loss Rehabilitation British Columbia that provides rehabilitation therapy for people with vision loss. Contacts for Vision Loss British Columbia are:

Phone: 1-844-887-8572
Email: info@vlrehab.ca                                                                     
Web: bc.visionlossrehab.ca/en  

 

CNIB also operates an online store with a catalogue of consumer products and assistive technology including books, assistive products, daily living and medical aids. Online store website: www.shop.cnib.ca  

Clay Tree Society

Non-profit organization.

Clay Tree provides community integration programs to individuals 19 years and older with developmental disabilities. It is committed to incorporating person-centered planning for its participants through a network of support. All programs are designed to assist individuals in leading rich, fulfilling lives and to facilitate self-determination. Their programs reflect the strengths and needs of individuals with developmental disabilities and provide support in the pursuit of their goals. All participants attending their programs are referred by Community Living British Columbia (CLBC).

Mailing address: 838 Old Victoria Road, Nanaimo, BC V9R 6A1
Phone: 250-753-5322                                                                                     Fax: 250-753-2749
Email: claytree@shaw.ca                                                       
Web: www.claytree.org

Coastal Support Services

For-profit business providing contracted government-funded services.

Coastal Support Services provides support for adults with developmental or brain injuries. Services include individual one-on-one community or in-home support, community inclusion, residential support and assistance gaining employment. Referrals are made through Community Living BC or Island Health Brain Injury Program. Fee-for-services are also available. 

Address: 219 Pine Street, Nanaimo, BC V9R 2B5
Phone: 250-754-0740                                                                                     Fax: 250-754-0784
Email: info@coastalsupportservices.ca                                              
Web: www.coastalsupportservices.ca

Community Living BC (CLBC)- Nanaimo 

Provincial government agency.

CLBC is a provincial Crown Agency that funds service agencies for adults with development disabilities and their families in British Columbia. CLBC also serves adults with a diagnosis of Fetal Alcohol Spectrum Disorder or Autism Spectrum Disorder. CLBC is working to encourage communities to provide people with development disabilities more choices about how they live, work and contribute.

Address: 6531 Metral Drive, Nanaimo, BC V9T 2L9
Phone: 250-390-7200                                                
Toll Free:  1-855-390-7200
Email: clbcnanaimo@gov.bc.ca                                             
Web: www.communitylivingbc.ca

Family Caregivers of British Columbia

Non-profit organization.

Family Caregivers of BC gives support and information to those providing eldercare to a parent, caregiving a spouse or partner or providing care to another adult family member or friend.

Caregiver Support Line: 1-877-520-3267
Office Phone: 1-250-384-0408                                              
Web: www.familycaregiversbc.ca  

Getting Together with Technology (GTT)

Non-profit organization.

GTT is a program of the Canadian Council of the Blind which holds meetings to inform people who are blind or partially-sighted about assistive technology. GTT and NOVI have amalgamated to expand their support.

Contact: Albert Ruel                                                  
Phone: 250-240-2343
Email: GTTWest@CCBNational.net                          
Web:
www.gttprogram.wordpress.com

Heart and Stroke Foundation – Nanaimo Office

Non-profit organization.

The Heart and Stroke is a volunteer-based health charity that provides resources and support related to heart disease and stroke.

Address: 401 – 495 Dunsmuir Street, Nanaimo BC V9R 6B9
Phone: 250-754-5274                                                                                     Fax: 250-754-5275
Web: www.heartandstroke.ca  

Island Deaf and Hard of Hearing Centre (IDHHC)

Non-profit organization.

IDHHC provides client-focused services and support to individuals experiencing hearing loss or deafness. IDHHC provides a range of services related to hearing health family and community, employment, interpreting and captioning.

Address: 101 – 75 Front Street, Nanaimo, BC V9R 5H9
Phone: 250-753-0999                                                                                                 Fax: 250-753-9601
TTY: 250-753-0977   
Toll Free: 1-877-424-3323 (voice & TTY)
Text Interpreting: 250-818-0479
Email: nanaimo@idhhc.ca                                                     
Web: www.idhhc.ca  

MS Society of Canada – South & Central Vancouver Island Chapter

Non-profit organization.

The MS Society of Canada provides programs and services to support people living with Multiple Sclerosis and their families and friends. Contact the Victoria office to learn about services in Nanaimo.

Address: 306-3301 Douglas St, Victoria, BC V8Z 3L2
Toll Free:
1-800-268-7582
Email: info.bc@mssociety.ca                                     
Web: www.mssociety.ca/

Mid Island Amputee Support Group

Non-profit organization.

Mid Island Amputee Support Group provides social, educational, and self-management support to those affected by limb loss with the incentive of improving their quality of life and encouraging active participation within the community. Meets about once a month at Nanaimo Regional General Hospital (NRGH); see Facebook page for details.

Meeting address: NRGH, 1200 Dufferin Crescent, Nanaimo, BC V2S 2B7
Phone: None
Facebook:
http://www.facebook.com/Mid-Island-Amputee-Support-Group-388190051262096/

Muscular Dystrophy Canada – Western Canada Region – Victoria Office

Non-profit organization.

Muscular Dystrophy Canada’s Community Offices provide resources and training for community volunteers and deliver services and fundraising programs at the community level. They help clients obtain a wide range of assistive devices to aid with mobility, breathing, sitting and positioning, accessibility, communications and seeping.

Address: 817A Fort Street, Victoria, BC V8Z 1H6
Victoria Disability Resource Centre
Phone: 1-250-595-0044, ext. 112
Toll free: 1-800-366-8166                                                     
Web: www.muscle.ca  

Nanaimo Association for Community Living (NACL) 

Non-profit organization.

A non-profit society dedicated to supporting people with developmental disabilities. NACL provides permanent housing through their Residential Services and Home Sharing programs. Their Actions Day Program provides support and empowerment to build self-determination and increase self-supporting skills by focusing on personal growth and community inclusion. The overall intent of the Actions Expansion Program is to stimulate personal growth and exploration, to lead participants to greater levels of independence in their daily lives, and to promote positive habits of lifelong learning. Participants for these four programs must be referred through Community Living BC. NACLWorks! provides individualized job search assistance and support to the person and the business through job coaching and communication. NACL’s Snoezelen Room is a multi-sensory environment that has no agenda – it can be either calming or stimulating to participants, as a place where they can just “be”. Appointments are on a fee basis, available for both internal and external users.

Address: 201 – 96 Cavan Street, Nanaimo, BC V9R 2V1
Phone: 250-741-0224
Email: info@nanaimoacl.com                                                
Web: www.nanaimoacl.com

Nanaimo Brain Injury Society

Non-profit organization.

The Nanaimo Brain Injury Society provides support, education and rehabilitation to people living with brain injuries. Contact their NBIS Intake Worker at 250-753-5600 for service inquiries and referrals.

Address: 285 Prideaux Street, Nanaimo, BC V9R 2N2
Phone: 250-753-5600                                                                                     Fax: 250-753-5607
Email: info@nbis.ca                                                  
Web: www.nbis.ca  

Nanaimo Disability Resource Centre (NDRC)

Non-profit organization.

NDRC is a non-profit organization committed to providing support, resources, and opportunities for empowerment which allow persons living with disabilities to make informed choices about their lives. Their goals are achieved through programs and services designed by and for people living with disabilities. These programs and services include:

Parking Permits for Persons with Disabilities: Parking Permits are issued at the NDRC. These are authorized by a medical professional for a temporary or permanent disability applicant. Temporary permits are for 6 or 12 months and a medical professional’s signature is required for renewal. Permanent disability placards are issued for three year terms and do not require a medical professionals signature to renew. Permanent disability permits can be renewed in person, by mail or over the phone using a credit card as long as the original document is on file with NDRC. Accounts can be transferred from one issuing office’s jurisdiction to another. Applications can be found on-line on our web site, most doctors’ offices and in our office on Departure Bay Road. Fees can be paid by cash, cheque, debit, Visa, MasterCard, or American Express.

Computer School: All classes are FREE for persons with disabilities and seniors. Is there an aspect of using a computer or tablet that you need assistance with or are curious about? … Then we have the classes for you! For those who are blind or partially sighted we have teachers experienced in using screen readers, talking GPS, cell phones, document scanners/readers, talking book players or magnification software/devices. Our classes are small, dynamic and interactive focussing on what is important to you, the student. In our basic classes you will receive up to 20 weekly classes of 90 minutes in length. Contact Allison at 250-758-5547 during business hours (8:30am to 4:00 pm Monday through Friday).

Resources: NDRC also provides an information and referral service. Our online Resource Directory is on our website at www.ndrc.info and provides information on what’s available locally, provincially and federally.  If you phone our office, you can ask your questions in a safe non-judgemental, respectful environment. If further help is needed we have over 100 brochures, rack cards and informational pieces from government, not-for-profit organizations and for-profit organizations and businesses available in our office to help you. We will also answer questions sent via email to info@ndrc.info If you have time, stop by in person and speak to a friendly volunteer. We will ALWAYS get back to you even if we are unable to find a satisfactory answer. We are here to help.

Address: 2-4166 Departure Bay Road, Nanaimo, BC V9T 4B7
Phone: 250-758-5547
Email: info@ndrc.info                                                           
Web: www.ndrc.info 

Nanaimo Organization for the Vision Impaired (NOVI)

Non-profit organization.

NOVI serves the social and recreational needs of people who are visually impaired or blind. NOVI stands for “No Obstacles for the Visually Impaired”.

Contact: Hank Paulsen, NOVI Coordinator
Phone: 250-586-6285
Email: novi-group@shaw.ca
Facebook: www.facebook.com/NOVI.group

Nanaimo Supportive Lifestyles

Non-profit organization.

Nanaimo Supportive Lifestyles provides support services for adults with cognitive disabilities. Among their services are: Individualized One-on-One Service, Daytime Group Services, Social Group Nights, Fitness Goals, Yoga and Mindfulness, and Bus Training. If you are interested in any of their services, please contact your Community Living British Columbia Nanaimo Facilitator and ask for a referral.

Address: 225 – 285 Prideaux Street, Nanaimo, BC V9R 2N2 
Phone: 250-753-0332                                                                                     Fax: 250-754-5015
Web: www.nanaimosl.ca

Nanaimo Unique Kids Organization (NUKO)

Non-profit organization.

NUKO provides support services and relief to children with neuro-developmental disabilities by developing and implementing holistic recreation, education, and social integration opportunities and services.

Address: 60 Needham Street, Nanaimo, BC V9R 1K4           
Phone: 250-591-0102
Email: tnielsen@nuko.ca                                                       
Web: www.nuko.ca 

Spinal Cord Injury BC (SCI-BC)

Non-profit organization.

SCI-BC provides information and support to people living with spinal cord injury or related disability in BC. Contact the SCI-BC office or the local Peer Program Coordinator and Information Services Agent about services.

SCI-BC Office Phone: 1-800-689-2477
Bert Abbott, Local Peer Program Coordinator
Phone: 1-250-616-1186
Email: babbott@sci-bc.ca                                                      
Web: www.sci-bc.ca

Vancouver Island Mental Health Society (formerly Columbian Centre Society)

Non-profit organization.

Vancouver Island Mental Health Society is a non-profit organization that provides psychosocial rehabilitation for adults with mental health and addictions concerns, and / or cognitive challenges. They provide housing and community-based programs for individual adults who have psychiatric disabilities. The Society also conducts community educational workshops and produces, in partnership with Radio Malaspina Society, a weekly community FM radio and online podcast program about people living with mental illness, addictions, and / or homelessness.

Address: 2356 Rosstown Road, Nanaimo, BC V9T 3R7       
Phone: 250-758-8711                                                                                     Fax: 250-751-1128
Email: info@vimhs.org
Web: 
www.vancouverislandmentalhealthsociety.org

This listing of education and training programs is specific to persons with disabilities.

Computer Comfort Program – Neil Squire Society

Non-profit organization administering government funded program.

Computer Comfort provides the perfect starting point for adults with physical or sensory disabilities who want to develop basic computer skills. It offers one-on-one computer tutoring in Burnaby at no cost in a supportive, client-centred environment; a refurbished donated computer for the home, if needed; and ongoing technical support. Computer Comfort is also available online via Distance Learning. The Assistive Technology specialists will provide equipment trials, evaluation and support.

Contact: Allison, Nanaimo Disability Resource Centre
Phone: 250-758-5547
Email: allison@ndrc.info

National Educational Association of Disabled Students (NEADS)

Non-profit organization.

NEADS is a consumer-controlled, cross-disability charitable organization. NEADS’ mandate is to support full access to education and employment for post-secondary students and graduates with disabilities across Canada.

NEADS maintains a comprehensive website (www.neads.ca) with a directory of Canadian college and university disability service providers and links to service centre websites as well as numerous online resources and publications.

NEADS also maintains a financial aid portal (Disability Awards www.disabilityawards.ca), a searchable database of scholarships, bursaries, student loans, and grants for students with disabilities studying at Canada’s colleges and universities.

Nanaimo Disability Resource Centre (NDRC)

Non-profit organization. See full listing under Disability Organizations section of this directory.

Computer Training Classes are FREE to persons with disabilities and seniors at NDRC. NDRC offers small classes and one-on-one lessons, focusing on individual goals and interests. Topics include basic computer usage, email, Internet, cell phones, tablets and other technologies. This program also offers free  computer skills instruction and assistive device training to people requiring specialized training. In general, these people are blind or partially sighted, deaf or hard of hearing, or use specialized software such as Dragon Naturally Speaking. Outreach programs also assist those who are unable to leave their homes due to their disability

Address: 2-4166 Departure Bay Road, Nanaimo, B.C V9T 4B7        
Phone: 250-758-5547                                                                                     Fax: 250-758- 5504
Email: info@ndrc.info                                                                       
Web: www.ndrc.info  

Nanaimo Unique Kids Organization (NUKO)

Non-profit organization.

NUKO offers Early Intervention, Early Learning as well as Learning Centre programs to children who face neurological disabilities like Austism, Down Syndrome, Fetal Alcohol Syndrome and others that impact learning.

Address: 60 Needham Street, Nanaimo BC V9R 1K4
Phone: 250-591-0102
Email: tnielsen@nuko.ca
Web: www.nuko.ca

Pacific Training Centre for the Blind – Victoria

Non-profit organization.

The Pacific Training Centre for the Blind (PTCB) is a Canadian grassroots charitable service organization founded and run by blind people. Its training fosters independence, where blind people empower blind people to be employed, independent and free. PTCB runs the Blind People in Charge Program offering regular, intensive rehabilitation to people who are blind or who are losing their vision; it is also the only program that uses an empowering, problem-solving model of instruction, where blind people are the teachers, planners, directors and administrators. PTCB also runs the Right on the Dot Program that teaches Braille literacy skills. Programs are held in Victoria. Anyone over 18 who is blind or is experiencing significant vision loss may apply including those who are experiencing other challenges. There is no charge to students; however donations are always welcome.

Phone: 250-580-4910
Email: info@pacifictrainingcentre.ca                                    
Web: www.pacifictrainingcentre.ca  

Vancouver Island University-Disability Services Office

Public institution.

The VIU Disability Services Office provides information, support services and reasonable accommodation in all programs to students with documented permanent and temporary disabilities ranging from attention deficit, learning disabilities, chronic health issues, hearing and visual impairments, physical disabilities and temporary impairments due to accident, illness or injury.

All students with disabilities are encouraged to register with the office. Access to most services and programs provided by Disability Services are restricted to students who have registered with Disability Services.

Disability Services – Nanaimo Campus           
Address: Building 200 – Second Floor, Room 214, 900 Fifth Street, Nanaimo, BC V9R 5S5
Phone: 250-740-6446
Email: disabilityaccessservices@viu.ca                                              
Web: www.viu.ca/disabilityservices

Vancouver Island University – Workplace Essential Skills and Training Program (WEST)

Public institution.

The program is specifically designed for students with developmental and cognitive disabilities and is designed to assist students’ development with personal, interpersonal, and employment skills required to obtain and maintain employment. The program goal is for the students to gain skills necessary to foster personal growth and independence.

WEST Program – Nanaimo Campus
Address: Building 205, 900 Fifth Street, Nanaimo, BC, Canada V9R 5S5
Phone: 250-740-6425                                                                                     Fax: 250-740-6486
Email: acp@viu.ca                                                                 
Web: acp.viu.ca  

Accommodation Works! 

Federal government.

Accommodation Works! is a user-friendly guide to human rights in the workplace including the rights of the disabled.

Web: www.chrc-ccdp.gc.ca/eng/content/accommodation-works

Community Futures BC Entrepreneurs with Disabilities Program

Non-profit organization with government funding for the program.

Community Futures’ Entrepreneurs with Disabilities Program isa business loans program that reduces obstacles people with disabilities or ongoing health issues may face when looking for financing. The EDP provides flexible financing and specialized assistance to qualified business owners.

Contact Community Futures British Columbia for details about the program and for eligibility criteria

Contact: Garry Angus, EDP Provincial Coordinator
Phone: 1-604-289-4222 ext. 226       
Email: gangus@communityfutures.ca                                                
Web: www.communityfutures.ca

Opportunities Fund – Working Together Program – Neil Squire Society (Contractor)

Non-profit organization administering program with federal government funding.

The Opportunities Fund for Persons with Disabilities program helps people with disabilities prepare for, obtain and maintain employment or self-employment.

Basic Participant Eligibility:

·         Have a self-declared disability

·         Require assistance to prepare for, obtain and keep employment or self-employment

·         Are legally entitled to work in Canada

·         Are NOT currently receiving EI

 

Contact: Sara Bains, Director of Employment Programs
Phone: 1-604-473-9363 ext. 142
Toll free: 1-877-673-4636
Email: sarab@neilsquire.ca                                                    
Web:
www.neilsquire.ca/individual-programs-services/workingtogether/

Technology@Work Program – Neil Squire Society (contractor)

Non-profit agency contracted by provincial government to deliver this program.

Neil Squire Society is contracted by the provincial government to provide Technology@Work services. The Program supports people who have a work related barrier due to a disability or a functional limitation and who require Assistive Technology for employment or volunteer activities in British Columbia.

Address: 400 – 3999 Henning Drive, Burnaby, BC, V5C 6P9
Phone: 1-778-945-1211                                                                                                                     
Toll free: 1-844-453-5506
Email: technologyatwork@neilsquire.ca                                
Web: www.neilsquire.ca/individual-programs-services/technologywork/

WorkBC Employment Services Centres

Provincial government funded.

The Employment Program of British Columbia (EPBC) is available to all unemployed British Columbians who are seeking employment and are legally eligible to work in B.C. The program offers a range of services that support job seekers to find and maintain employment and to improve employment readiness.

If you are a person with a disability and need help to keep your job, a WorkBC Centre can help you. It is recommended that you contact them first about programs and referrals.

Work BC Contractor

GT Hiring Solutions

For-profit organization administering programs the under the Employment Program of BC.

Brooks Landing
Address: 255 – 2000 Island Highway North, Nanaimo BC V9S 5W3
Phone: 250-729-5627                                                                                     Fax: 250-756-8899
Email: nanaimo@gthiringsolutions.ca
Web: www.gthiringsolutions.ca  

Downtown Nanaimo
Address: 101 – 155 Skinner Street, Nanaimo, BC V9R 5E8
Phone: 250-714-0085                                                                                     Fax: 250-714-0093
Email: nanaimo@gthiringsolutions.ca
Web: www.gthiringsolutions.ca

Vancouver Island Vocational & Rehabilitation Services Ltd (VIVRS)

For-profit organization administering programs under the Employment Program of BC.

As part of the EPBC team led by GT Hiring Solutions, VIVRS offers integrated and accessible services to help British Columbians be successful in finding and keeping work. VIVRS provides specialized employment and life skill services to residents of Nanaimo who: Identify themselves as living with a disability, have multiple life challenges that make employment difficult or are women who have experienced abuse or violence.          

Address: 241 Milton Street, Nanaimo, BC V9R 2K5 (Head office)
Phone: 250-753-4225                                                            
Web: http://www.vivrs.ca/

The federal and provincial governments provide programs that can assist eligible people with disabilities with getting back to work, income support, skills training, etc. The Canada Benefits website (canadabenefits.gc.ca) is a great starting place to assist with locating federal, provincial and territorial program and services.

Provincial Government Programs & Services

BC Fuel Tax Refunds

Provincial government. See also Federal Fuel Excise Gasoline Tax Refund under Canadian Government services.

When you purchase fuel in B.C., you pay fuel tax. If you have a qualifying disability and you are the registered owner of a vehicle, the fuel tax refund program allows you to request a refund of the provincial motor fuel tax you paid in BC. If you qualify, you’re eligible for a fuel tax refund of up to $500 each calendar year.

For more information about the program go to: www2.gov.bc.ca/gov/content/taxes/sales-taxes/motor-fuel-carbon-tax/fuel-tax-refund

To register, complete the Application for Registration for the Fuel Tax Refund Program for Persons with Disabilities form (FIN119). You can download the form at:  https://www2.gov.bc.ca/assets/gov/taxes/sales-taxes/forms/fin-472-refund-provincial-fuel-tax-persons-with-disabilities.pdf

To find your local Ministry of Social Development and Social Innovations phone 1-866-866-0800.

The form is available at any Service BC Centre, or it can be mailed to you. The forms are also available at the Nanaimo Disability Resource Centre.

Toll Free: 1-877-388-4440
Email: CTBtaxQuestions@gov.bc.ca

To submit the application form:

·         Fax it to 250-356-2195

·         Drop it off at any Service BC Centre

·         Mail it to: Ministry of Finance, PO Box 9442 Stn Prov Govt, Victoria, BC V8W 9V4

·         Online eTaxBC: www.etax.gov.bc.ca/btp/eservices/

BC Ministry of Social Development and Poverty Reduction

Provincial government.

The British Columbia Employment and Assistance (BCEA) Program includes services that promote greater independence for people with disabilities.

Persons with Persistent Multiple Barriers (PPMB) – People with persistent multiple barriers to employment, may be able to get extra assistance. This help gives them the time and support they need to overcome their barriers to employment and move toward independence. It also gives them extra time to transition to other types of assistance if they are eligible, like disability assistance.

Toll free: 1-866-866-0800
Web: https://www2.gov.bc.ca/gov/content/family-social-supports/income-assistance/on-assistance/employment-planning/ppmb

Persons with Disabilities (PWD) –

Disability assistance can help to people who need financial or health support. Individuals must be designated as a Person with Disabilities (PWD) to receive this type of assistance.

Toll free: 1-866-866-0800
Web: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/disability-assistance

BC Services to Adults with Developmental Disabilities Program (STADD)

Provincial government.

Services to Adults with Developmental Disabilities (STADD) is a program that aims to improve the experiences of youth with developmental disabilities and their families during the transition to adulthood. STADD transition coordinators, called Navigators, work with youth and families, helping them identify their needs and goals and assemble a support team.

Toll free: 1-855-356-5609
Web: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/transition-planning-for-youth-young-adults

Canadian Government Programs and Services

Canada Revenue Agency – Medical & Disability Related Information 

Federal government.

This guide is for persons with medical expenses or impairments in physical or mental functions and for supporting family members. It gives information on eligible medical expenses, services they provide for persons with impairments in physical or mental functions, and other related information on income tax, excise tax, customs, and the goods and services tax/harmonized sales tax (GST/HST).

Link to Publication: https://www.canada.ca/content/dam/cra-arc/formspubs/pub/rc4065/rc4065-17e.pdf

Request braille, large print, e-text, or MP3 formats:
Phone: 1-800-959-8281
Web:  cra.gc.ca/alternate 

Public Safety Canada – Emergency Preparedness Guide for People With Disabilities / Special Needs (publication)

Federal government.

Similar to the Emergency Preparedness Guide, this provides specific information for people with disabilities and their families to be prepared for any emergency. This publication is available online at GetPrepared.ca and is also available in multiple formats: audio, Braille, large print an e-text diskette. To order, please call:

Toll free: 1-800-622-6232
Email: info@GetPrepared.ca

Print copies are also available for a $1 donation at the Nanaimo Disability Resource Centre office.

Federal government.

Service Canada 

Federal government

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. We are committed to improving services for Canadians by working with partners to provide access to the full range of government services and benefits that Canadians want and need through the Internet, by telephone, in person or by mail. Service Canada is part of a Government of Canada-wide service.

Address: Nanaimo Service Canada Centre, Suite 201, 60 Front Street, Nanaimo, BC
Toll free: 1-800-206-7218     
TTY: 1-800-529-3742
Web:
http://www.servicecanada.gc.ca/tbsc-fsco/sc-dsp.jsp?rc=5988&lang=eng

Other Federal Services:

Assisted LivingAssisted Living program assists First Nation members who have functional limitations due to age, health problems or a disability in maintaining their independence, maximizing their level of functioning and living in a safe and healthy environment. Contact the British Columbia Regional office for more information.

Toll Free: 1-800-567-9604
Fax: 1-866-817-3977
TTY: 1-866-553-0554 (toll free)
Email: aadnc.infopubs.aandc@canada.ca
Web: www.aadnc-aandc.gc.ca/eng/1100100035250/1100100035251

Bureau of Pensions Advocates (BPA) – provides free legal help for people who are not satisfied about their claims for disability benefits.

Toll free: 1-877-228-2250
Web: veterans.gc.ca/eng/about-us/organization/bureau-pensions-advocates

 

Canada Pension Plan – Children’s Benefits – provides monthly payments to the dependent children of disabled or deceased CPP contributors.

Web: https://www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-childrens-benefit.html

Canada Pension Plan – Disability Benefits (CPP) is an earnings-related social insurance program. It ensures a measure of protection to a contributor and his or her family against the loss of income due to retirement, disability and death.

Web: https://www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-disability-benefit.html 

Canada Pension Plan – Disability Vocational Rehabilitation Program is a voluntary program that helps Canada Pension Plan (CPP) disability benefit recipients return to work.

Web: www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-disability-benefit/vocational-rehabilitation.html

Canada Student Loans Program – Severe Permanent Disability BenefitThe Severe Permanent Disability Benefit (www.canada.ca/en/employment-social-development/services/education/severe-permanent-disability-benefit.html) allows for the forgiveness of Canada Student Loans for persons who have a severe permanent disability and are experiencing hardship repaying their loans due to their disability.

Contact the National Student Loans Service Centre (NSLSC) (www.pca-cal.ca/en/Apprentice-Loan-Information/Repay-your-loan/Severe-permanent-disability-benefit)  at 1-888-815-4514 (within North America) and request to have your call forwarded to the Canada Student Loans Program (CSLP) to find out if you are eligible to apply for this benefit. TTY service is available (1-888-815-4556) or FAX (1-888-815-4657).

www.canada.ca/en/employment-social-development/services/student-financial-aid/student-loan/student-loans/overview.html

Child Disability Benefit is a tax-free benefit for families who care for a child under age 19 who is eligible for the disability tax credit.

Web: www.cra-arc.gc.ca/cdb/

Federal Excise Gasoline Tax Refund (See also BC Fuel Tax Refunds.)If you have a permanent mobility impairment and cannot safely use public transportation and are the registered owner of your vehicle, as certified by a qualified medical practitioner, you can apply for a refund of part of the federal excise tax on gasoline you buy. Application form and instructions are available at Nanaimo Disability Resource Centre or go to:            

Web: cra-arc.gc.ca/E/pbg/ef/xe8/README.html

Registered Disability Savings Plan (RDSP) – A long-term savings plan to help Canadians with disabilities and their families save for the future. Contributions to RDSP may be supplemented by a Canada Disability Savings Grants and a Canada Disability Savings Bond.

Web: servicecanada.gc.ca/eng/goc/rdsp.shtml

Home Adaptations for Independence (HAFI) – Administered provincially, this program offers financial assistance for home modifications that improve accessibility and promote safe and independent living.

Web: www.bchousing.org/housing-assistance/rental-assistance-financial-aid-for-home-modifications/home-adaptations-for-independence

Disability Tax Credit – A non-refundable tax credit that helps persons with disabilities or their supporting persons reduce the amount of income tax they may have to pay. This amount includes a supplement for persons under 18 years of age at the end of the year.

Phone: 1-800-959-8281         
Web: cra-arc.gc.ca/disability   

The primary access points to healthcare services are through a General Practitioner, walk-in medical clinic, and VIHA. To find a General Practitioner, the BC College of Physicians and Surgeons directory lists doctors accepting new patients or contact doctors’ offices directly.

AIDS Vancouver Island (AVI) Health Centre – Nanaimo 

Non-profit organization.

The AVI Health Centre serves the needs of people infected and affected by HIV and hepatitis C. They offer low barrier, free treatment and support to people struggling with opiate addiction. Other services include a weekly HIV Primary Care clinic and Positive Wellness Program for people living with HIV/AIDS and/or hepatitis C.

Address: 102 – 55 Victoria Road, Nanaimo, BC V9R 4N9
Phone: 250-754-9111 Health Centre Program
Fax: 250-754-9888
Toll free: 1-888-530-AIDS (2437)
Email: health.centre@avi.org 
Web: avi.org/

Alcohol & Drug Information & Referral Service

Non-profit organization.

This service is available 24 hours a day to people across B.C. needing help with any kind of substance abuse issues. It provides information and referral to education, prevention and treatment services and regulatory agencies.

Toll free: 1-800-663-1441

BC College of Physicians and Surgeons

Non-profit organization.

The College of Physicians and Surgeons of British Columbia regulates the practice of medicine under the authority of provincial law. Their website has searchable Find A Physician data base that can filter family physicians accepting new patients. The website also provides information about filing complaints.

Web: https://www.cpsbc.ca/

BC Ministry of Health – My Voice: Expressing My Wishes for Future Health Care Treatment – Advance Care Planning Guide (publication)

Provincial government.

The BC government’s advance directive care planning guide can be used to learn about advance care planning and also to make your own advance care plan that will serve as your voice in the future. In BC, advance directives, which are legal documents, are an option for all capable adults who want to do advance care planning. The plan can include written instructions and naming someone to make your health and personal care decisions know if you become incapable. Please note that you can select the pages to print from the online document. You do not have to print the entire document. To purchase hard copies, visit Crown Publications website or phone 1-800-663-6105.

Web: health.gov.bc.ca/library/publications/year/2013/MyVoice-AdvanceCarePlanningGuide.pdf 

Print copies are also available for a $1 donation at the Nanaimo Disability Resource Centre office.

Community Outreach Dental Endeavor (CODE)

Non-profit organization. Fee for services.

CODE is a low-cost (not for profit) dental clinic operated by the John Howard Society in Nanaimo with volunteer practitioners. Not for Profit means that CODE fees are set to cover only the actual cost of providing dental procedures. In addition to providing you with pain-management based dental services including dental hygiene and denturist services, CODE staff will assist you with your insurance claims by sending in the forms to your dental plan for treatments and procedures received in the clinic. Patients are asked to cover one-half (1/2) of the cost of a treatment at the clinic. Check their website for dates and times of walk-in clinics.

Address: 489 Wallace Street, Nanaimo, BC V9R 5B7           
Phone: 250-591-0771
Web: johnhowardbc.ca/regions/nanaimo/our-programs/dental-code/

Denturist Association of British Columbia (DABC)

Non-profit organization.

DABC offers an online directory to find denturists in various communities. Their webste also provies information on everything relate to dentures and an FAQ.

Phone: 1-604-886-1705         
Email: info@denturist.bc.ca                                                   
Web: denturist.bc.ca

HealthLink BC

Provincial government.

HealthLink BC is a provincial service that provides health information by phone or web. On the website, you will find medically-approved information on more than 5,000 health topics, symptoms, medications, and tips for maintaining a healthy lifestyle. You can also search the online Directory to find health services near you.

Call HealthLinkBC to speak with a health service navigator who can help you find health information or health services, or connect you with a nurse, dietitian, or pharmacist. Call 811 to speak with a navigator anytime of the day or night.

If you or someone in your care has chest pains, difficulty breathing, or severe bleeding, it could be a life-threatening emergency. Call 911 or the local emergency number immediately.

If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.

Phone: 811     
TTY: 711
Email: healthlinkbc@gov.bc.ca                                                          
Web: healthlinkbc.ca

Healthlink BC – Dial-A-Dietitian

Provincial government.

HealthLink BC’s registered dietitians can answer healthy eating and nutrition questions. Dietitians are available Monday to Friday from 9 am to 5 pm PT;

Phone: 811
TTY: 711
Toll-free in BC: 1-800-667-3438
Web: healthlinkbc.ca/healthyeating

Island Health – Health Services Links

Provincial government.

Island Health delivers many types of services for residents, clients and patients. Visit their website for links.

Web: www.viha.ca/services.html

Island Health – Mental Health & Substance Use Services

Provincial government.

Mental Health & Addition Services is a part of Island Health’s Adult Mental Health and Substance Use Services. It provides a variety of programs for people with mental health and addiction problems. These include Screening & Referral Services; Acute & Short-Term Services; Withdrawal Management; Ongoing Illness Management, Support and Recovery Services.  Services at the Crisis Counselling Clinic are available on a walk in basis.

Monday – Friday 10:00am – 6:15 pm
Address: 203 – 2000 Island Highway (Brooks Landing), Nanaimo, BC V9S 5W3
Phone: 250-739-5710

Island Health – Nanaimo Home and Community Care 

Provincial government.

Nanaimo Home and Community Care provides a variety of services in the community and in the home, depending on your care needs and if you are eligible. Our services may be short-term for individuals recovering from a procedure or condition, or long-term if ongoing care is needed. Among their services are nursing care and physical and occupational therapy assessments to help individuals obtain and learn to use equipment designed to improve safety at home. Nanaimo Home and Community Care can also offer other options based on needs such as residential care and assisted living. 

Address: 1665 Grant Avenue, Nanaimo, BC V9S 5K7          
Phone: 250-739-5749                                                                                    
Toll Free:
1-877-734-4101    
Web: www.viha.ca/hcc/

Island Health – Nanaimo Seniors Outreach Team

Provincial government.

Seniors outreach is available to support family physicians and community health care providers when a senior needs further assessment and treatment. In addition, Seniors Outreach Teams teams may be responsible for investigations of abuse and neglect.  Please contact a Community Access Centre for more information.

Nanaimo Community Access Centre (for Central Island)
Phone: 250-739-5749            
Toll Free: 1-877-734-4101

Medical Services Plan of BC 

Provincial government.

The Medical Services Plan (MSP) insures medically-required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures.      

Mailing address:
Health Insurance BC, PO Box 9035 Stn Prov Govt, Victoria, BC V8W 9E3
Phone: 1-604-683-7151         
Toll Free: 1-800-663-7100    
Email: mspenquiries@hibc.gov.bc.ca (General Inquiries)
Web: gov.bc.ca/gov/content/health/health-drug-coverage/msp

PharmaCare and Fair PharmaCare – Health Insurance BC

Provincial government.

BC PharmaCare helps B.C. residents with the cost of eligible prescription drugs, and certain medical supplies and pharmacy services. It provides assistance through several drug plans. The largest is the income-based Fair PharmaCare plan.

Mailing address: PO Box 9655 Stn Prov Govt, Victoria, BC V8W 9P2
Lower Mainland phone: 604-683-7151
Toll free: 1-800-663-7100
Web: gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents

Vancouver Island Crisis Line

Crisis and Emergency Services are provided thru the 24-hour Vancouver Island Crisis Line.

Toll free: 1-888-494-3888
Web: www.vicrisis.ca

The following services may be available to assist people living in their own homes to make life easier and is in no way a comprehensive list.

Bayshore Health Care

For-profit business.

Bayshore Health Care provides home care services, therapy and rehabilitation services, speciality health care and government healthcare services.

Address: 1650 Terminal Avenue North, Unit 204, Nanaimo BC V9S 2L4
Phone: 778-841-0109                                                                                     Fax: 250-591-3460
Toll Free: 1-877-470-2253
Web: www.bayshore.ca/locations/bayshore-home-health-nanaimo-bc/

Better Meals

For-profit business.

Better Meals offer a wide selection of affordable, nutritious and ready-to-eat full course meals. They deliver throughout Mid-Vancouver Island.

Address: 5742 Beresford St., Burnaby, BC V5J 1J1
Phone: 1-604-299-1877                                                                                  Fax: 1-604-291-0822
Toll Free: 1-888-838-1888                                                    
Web: bettermeals.ca

Care-One Medi Transit 

For-profit business.

Care One Medi Transit provides stretcher/wheelchair & ambulatory transportation service. Non-emergency 24 hour service.

Phone: 250-616-3206

Granny Go Go

For-profit business.

Granny Go Go provides one-on-one companion and travel services to both medically and physically disabled persons as long as they are ambulatory. Veteran’s Affairs approved otherwise there is a fee. 

Phone: 250-714-9715
Email: bonnie@grannygogo.ca                                                          
Web: grannygogo.ca

Grocery Shopping

For profit businesses. Fee for some services.

A number of grocers in Nanaimo offer services that assist people with disabilities and deliver groceries.

49th Parallel Grocery– Delivers phoned-in order every day of the week. Contact the store for details.

Cedar: 250-722-7010

Quality Foods-Delivery – Home Shopping Delivery Service is available to most parts of Nanaimo. It is provided only by the Quality Foods Northridge Village location. 

Phone:  250-756-3929
Web: qualityfoods.com 

Thrifty Foods Sendial Volunteer Shopping Program – offers shopping and home delivery to customers who are unable to come into their stores or shop independently. Thrifty also offers online grocery shopping and home delivery for instore shoppers. A nominal $5 delivery fee is charged.

Toll Free Customer Care Team: 1-800-667-8280
Longwood Station Store: 250-729-4950
Port Place Store: 250-729-2937
Online Shopping: https://www.thriftyfoods.com/shop-now

Harmony Health Care

For profit business.

Private provider of home and health services in-home, hospital or residential care setting. Services include: personal care and home support services, professional nursing, companion and respite, Alzheimer or dementia support, end-of-life palliative care, medication monitoring program, and assisted living program. Care services provided by screened, bonded and insured personnel.

Phone: 250-716-1233
Email: island@harmonyhealthcare.ca                                    
Web: harmonyhealthcare.ca

Island Health – Nanaimo Home and Community Care

Provincial government.

Provides health care and support services to people served by Island Health. See listing under HEALTH for more information.

Phone: 250-739-5749
Toll Free: 1-877-734-4101
Web: www.viha.ca/hcc/

Meals on Wheels

Non-profit organization. Fee for services.

Meals on Wheels provide people with hot nutritious meals at a reasonable price.

Address: 1233 Kiwanis Crescent, Nanaimo, BC V9S 5Y1
Phone: 250-753-1300
Email: mownanaimo@shaw.ca                                              
Web: nanaimomealsonwheels.ca/

Nurse Next Door

For-profit business.

Nurse Next Door offers visiting, light housekeeping, meals, daily living services and end-of-life care.

Phone: 250-667-0190
Email: nanaimo@nursenextdoor.com                        
Web: nursenextdoor.com/nanaimo-bc

Personal Assistance to Seniors (P.A.T.S)

For-profit business.

PATS provides assistance with yard work, house cleaning, house sitting, moving assistance, carpentry, electrical, plumbing, gutter cleaning and repairs, fence construction, power washing, house painting, running errands, etc.

Phone: 250-802-2448            

Valley Home Meals

For profit business.

Valley Home Meals in Comox, prepares and delivers home cooked meals. Meal options are available for special diets. They deliver to Nanaimo, Parksville, Comox, Courtenay, Campbell River, and Port Alberni.

Phone: 1-250-339-2625                                                                                  Fax: 1-250-339-1076
Toll free: 1-866-216-2655
Email: valleyhomemeals@shaw.ca                            
Web: valleyhomemeals.com/

A variety of housing resources available to assist people with disabilities find rent subsidies, subsidized housing, and funding / tax relief for home adaptations through the provincial and federal governments are summarized below.

BC Housing

Provincial government.

BC Housing provides a range of housing options and tenant supports to help British Columbians in greatest need access safe, affordable housing. Their website www.bchousing.org provides detailed information about their programs, eligibility and how to apply. If you are not sure what options might be available for you, check out their Housing Assistance section to see a breakdown of housing programs available by client type.

Some examples found on the BC Housing website:

·         Home Adaptations for Independence (HAFI)

Provides financial assistance for home modifications that help eligible low-income British Columbians with mobility or health issues continue to live in their home.

·         Seniors’ Supportive Housing

Provides low-income seniors and people with disabilities accessible housing with supports.

·         Shelter Aid for Elderly Renters – SAFER

 

Helps make rents affordable for BC seniors with low to moderate incomes. SAFER provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes.

Toll Free: 1-800-257-7756
Web: www.bchousing.org                              

BC/Government of Canada Home Renovation Tax Credit

Provincial government.

The Home Renovation Tax Credit for Seniors and Persons with Disabilities assists eligible individuals 65 and over and persons with disabilities with the cost of certain permanent home renovations to improve accessibility or be more functional or mobile at home.

For more information and a list of qualifying renovations or alterations visit: https://www2.gov.bc.ca/gov/content/taxes/income-taxes/personal/credits/seniors-renovation?keyword=home&keyword=renovations&keyword=credit

Or call the Canada Revenue Agency: 1-800-959-8281

Indigenous Services Canada Assisted Living Program

Federal government.

Assisted Living Program provides funding for non-medical, social support services to seniors, adults with chronic illness, and children and adults with disabilities (mental and physical) on reserve to help them maintain their independence.

Contact the BC Regional Office for information:
Toll Free: 1-800-567-9604                                                   
Fax: 1-866-817-3977
TTY: 1-866-553-0554
Email: aadnc.infopubs.aandc@canada.ca
Web: www.canada.ca/en/indigenous-services-canada.html


Nanaimo Affordable Housing Society – NAHS

Non-profit organization.

Nanaimo Affordable Housing Society develops and operates inclusive housing communities supporting tenants in achieving and maintaining stability and wellbeing. The Nanaimo Affordable Housing Society maintains a listing of the housing projects in the Nanaimo area operated by non-profit societies or local service clubs. For most of the projects, subsidies are provided through BC Housing. As a general rule, tenants never pay more than 30% of their gross income for rent.

Administration Office
Address: 350 Prideaux Street, Nanaimo, BC V9R 6Z1          
Phone: 250-755-1158                                                                                     Fax: 250-755-1812
Email: info@nahs.ca                                                              
Web: nahs.ca

Regional District of Nanaimo

The Regional Housing Resource List provides information to help you meet your own or other people’s housing needs in the Regional District of Nanaimo. Information is provided for those seeking housing information related to emergency shelter, supportive housing, youth, seniors, renters, and owners.

Website Affordable Housing Link: www.rdn.bc.ca/rdn-affordable-housing
Regional District of Nanaimo
Address: 6300 Hammond Bay Road, Nanaimo, BC V9T 6N2
Phone: 250-390-4111
Toll Free within BC: 1-877-607-4111
Email: corpsrv@rdn.bc.ca

BC Human Rights Clinic

Non-profit organization funded by the provincial government.

The BC Human Rights Clinic is operated by the Community Legal Assistance Society and funded by the BC Ministry of Justice. The Clinic provides free representation to complainants who have cases before the BC Human Rights Tribunal on a province-wide basis.

Address: 300 – 1140 West Pender Street, Vancouver, BC V6E 4G1
Phone: 1-604-622-1100                                                                                  Fax: 1-604-685-7611
Toll Free: 1-855-685-6222    
Email: infobchrc@clasbc.net                                                 
Web: www.bchrc.net

BC Human Rights Tribunal

Provincial government.

The B.C. Human Rights Tribunal is an independent, quasi-judicial body created by the B.C. Human Rights Code. The Tribunal is responsible for accepting, screening, mediating, and adjudicating human rights complaints. The Tribunal offers the parties to a complaint the opportunity to try to resolve the complaint through mediation. If the parties do not resolve a complaint and the complaint is not dismissed, the Tribunal holds a hearing.

Address: 1170 – 605 Robson Street, Vancouver, BC V6B 5J3
Phone: 1-604-775-2000                                                                                  Fax: 1-604-775-2020
Toll free (BC): 1-888-440-8844
TTY: 604-775-2021
Email: BCHumanRightsTribunal@gov.bc.ca                           
Web: www.bchrt.bc.ca           

BC Ombudsperson

Provincial government.

The Office of the Ombudsperson receives inquiries and complaints about the programs, services and practices of public agencies. While not an advocate, the Office of the Ombudsperson can conduct impartial and confidential investigations to determine if a public agency is treating the people it serves fairly an reasonably. The Ombudsperson is an office of the provincial legislature and is independent of government and political parties.

Mailing address: PO Box 9039 STN Prov Govt, Victoria BC V8W 9A5
Toll free (BC): 1-800-567-3247        
Victoria phone: 250-387-5855                                                          
Fax (Victoria): 1-250-387-0198
Web: www.bcombudsperson.ca

Electronic Law Library

Not-for-profit.

The Electronic Law Library provides residents of British Columbia with quick and easy access to legal information. Clicklaw is operated by the Courthouse Libraries BC as part of their mission to improve public access to legal information.

Email: editor@clicklaw.bc.ca
Web:
clicklaw.bc.ca

Income Tax Preparation

Non-profit organizations.

Central Vancouver Island Multicultural Society

The tax clinic operates year round and handles current year and prior year returns for newcomers to Canada. It does not serve clients that exceed the suggested income. The clinic location is wheelchair accessible.

Address: 101 – 319 Selby Street, Nanaimo BC V9R 2R4
Phone: 250-753-6911                                                                                     Fax: 250-753-4250
Web: www.cvims.org

Volunteer Nanaimo

The tax clinic operates year round by appointment and handles prior and current year returns. It does not serve clients that exceed suggested income. The clinic location is wheelchair accessible.

Address: 3148 Barons Road, Suite E, Nanaimo, BC V9T 3M6
Phone: 250-758-7121                                                                                     Fax: 250-758-7106
Web: www.volunteernanaimo.ca

Mid Island Legal Aid

Non-profit organization.

A range of free services are available in person or by phone to people with low incomes. Services include legal information, legal advice, and legal representation (a lawyer to take your case).

Denice Barrie, Barrister & Solicitor

Legal Aid Office
201 – 321 Wallace Street, Nanaimo, BC V9R 5B6
Phone: 250-753-4396                                                                                                 Fax: 250-753-5345
Hours: Mon, Wed, Thu: 9:00am -11:30 am and 1 pm to 3:30 pm, Tue: 1:00pm – 3:30 pm

Nanaimo Courthouse
35 Front Street,            Nanaimo, BC V9R 0B3
Hours: Tue: 9 am to 11:30 am (Criminal applications only)

Aboriginal Band Outreach

Qualicum, Snaw-naw-as, Penelakut, Lake Cowichan, Snuneymuxw, Malahat, Lyackson/Halalt, Stz’uminus
Hours: contact the Nanaimo legal aid office

Legal Services Society

Non-profit organization.

If you do not qualify for legal aid, free legal information is available through the Legal Services Society.    

Toll free: 1-866-577-2525                                                     
Web: lss.bc.ca  

Peggy Hoult & Associates

For-profit business.

Peggy Hoult & Associates helps individuals to access tax credits and benefit programs related to disabilities or impairments. After a complimentary eligibility screening for the T2201 Disability Tax Credit, Peggy will offer to handle the entire application and approval process including submitting retroactive tax adjustments. Where possible, Peggy can reduce public health care fees for home support and long term care if these services are required. She will also consider your eligibility for other benefits such as the Guaranteed Income Supplement (GIS), SAFER grants, ICBC discounts, Fuel Tax Rebates, MSP Premium Assistance, DVA benefits, Property Tax Deferment Program, CPP Disability Pensions, enhanced Child Tax Benefits and Registered Disability Savings Plan (RDSP) grants and bonds.

Phone: 250-756-0644                                                                                     Fax: 250-756-0675
Email: info@peggyhoult.com                                                
Web: peggyhoult.com/

Municipal and provincial agencies offer programs that support recreational / leisure opportunities for persons with disabilities. Additionally, agencies that serve specific disabilities may also offer recreational programs (see agency listings under DISABILITY ORGANIZATIONS in this directory).

Accessible Wilderness Society Vancouver Island (AWS)

Non-profit organization

AWS strives to “Create, Develop, and Promote” the idea that all people, regardless of their physical limitations should enjoy the great outdoors.

Phone: 1-250-951-1419
Email: info@awssociety.org                                                  
Web: awsociety.org

BC Blind Sports and Recreation Association

Non-profit association.

BC Blind Sports is a provincial organization that supports all sports for all ages from recreational to competitive. They will assist individuals interested in participating in sports in their local communities. Currently in Nanaimo, they support a seniors’ fitness program and blind lawn bowling.

Phone: 1-604-325-8638                                                                                  Fax: 1-604-325-1638
Toll free: 1-877-604-8638
Email: info@bcblindsports.bc.ca                                           
Web: bcblindsports.bc.ca

BC Angling License Fee Reduction 

Provincial government.

A disabled BC resident who has an approved Application for an Angling Licence Fee Reduction can buy a basic annual freshwater fishing licence for a reduced fee. There is no reduced fee for Conservation Surcharges, Classified Waters Licences or White Sturgeon Licences.

You can obtain an Application for an Angling Licence Fee Reduction from any Service BC Centre, or online at: env.gov.bc.ca/fw/fish/licences/#FeeReduction or by writing to:

Fish and Wildlife Branch
PO Box 9363 STN PROV GOVT
Victoria, B.C. V8W 9M2

Once your Application for an Angling Licence Fee Reduction has been approved, you can buy a reduced fee licence at any Service BC Centre, or online through the website above. Note: Licence Vendors do not provide or review and approve applications.

BC Camping – BC Ministry of Forests, Lands and Natural Resources

Provincial government.

Camping Fees for Persons with Disabilities – The purpose of this is program is to provide support for persons who are also receiving income assistance from authorities identified. If you meet any ONE of the following criteria, your camping party can camp for free. There is also no charge for a second non-recreational vehicle.

You are designated a “Person with Disabilities” (PWD) and receiving PWD benefits under the British Columbia Provincial Government Employment and Assistance Program (administered by the BC Ministry of Social Development and Social Innovation). Note: Recipients of CPP disability are eligible for free camping if they are also designated under the PWD program and receive additional disability benefits from the Ministry of social Development and Social Innovation.

OR

You have a child registered through the “At Home Program” (administered by the British Columbia provincial government Ministry of Children and Family Development).

OR

You are a person living on-reserve and receiving Income Assistance for Persons with Disabilities Disability Assistance) under the Indigenous and Northern Affairs Canada (INAC) Income Assistanc Program.

For the specific procedures for each category and / or further information: http://www.env.gov.bc.ca/bcparks/fees/disability.html

The BC Parks website has a wealth of information on all aspects of using BC Parks including a “Frequently Asked Questions” section.

Email:  ParkInfo@Victoria1.gov.bc.ca

BC Mobility Opportunities Society (BCMOS) 

Non-profit organization

BCMOS is dedicated to enriching the lives of people with significant physical disabilities through wilderness recreation. BCMOS operates a variety of programs with excursions ranging from day hikes to challenging treks. Programs are offered mainly on the lower mainland.

The centrepiece of BCMOS’s programs is the TrailRider, a specially designed wilderness access vehicle.
Visit their website to see pictures of this unique “vehicle” (www.bcmos.org/trailrider.html)

Contact: Stephanie Hunter
Phone: 1-604-668-6464 ext. 132
Email: shunter@disabilityfoundation.org                                           
Web: www.bcmos.org

Adaptive hiking programs that use the TrailerRider on Vancouver Island are:
Recreation Integration Victoria
Phone: 1-250-477-6046         
Email: information@rivonline.org                                                     
Web:
rivonline.org/

Club of Canada, Vancouver Island
Contact: Caroline Tansley, Coordinator
Phone: 1-250-886-8038
Email: trailrider@accvi.ca
Web:
www.accvi.ca

City of Nanaimo Recreational Resources

Municipal government publications.

Activity Guide – City of Nanaimo publication with a wide range of programs in the areas of arts, crafts, dance, cooking, fitness, wellness, sports, outdoor actvties, etc.

Web: nanaimo.ca/EN/main/departments/parks-recreation-culture/leisure-guide.html

Nanaimo Directory of Clubs and Organizations – this directory contains an extensive listing of many clubs, fraternal organizations, etc. that provide recreational/leisure opportunities.

Web: nanaimo.ca/assets/Departments/Parks~Rec~Culture/Community~Events
~Resources/clubsandorganizations.pdf

Leisure Economic Access Program (LEAP) – provides access to the City of Nanaimo recreation facilities for families in FINANCIAL NEED that are living in the City of Nanaimo, City of Lantzville, and the surrounding area, including Electoral Areas A (Cranberry, Cedar, South Wellington), B (Gabriola Island), and C (Extension, East Wellington).

Phone: 250-756-5200
Web: nanaimo.ca/assets/Departments/Parks~Rec~Culture/Publications~and~Forms/leapform.pdf

Cowichan Therapeutic Riding Association (CRTA)

Non-profit organization.

The Cowichan Therapeutic Riding Association provides therapeutic riding and equine-based therapeutic services for persons with disabilities. Services include therapeutic riding, therapeutic horsemanship, para-equestrian sport, stable management vocational development interventions as well as horse camps for children of all abilities. CTRA serves as a hub of inclusion and catalyst for human potential, enriching the lives of countless individuals and supporting key social determinants of health in our community.

Address: Providence Farm, 1843 Tzouhalem Road, Duncan BC V9L 5L6
Phone: 1-250-746-1028                                                                                  Fax: 1-250-746-1033
Email: info@ctra.ca                                                               
Web: ctra.ca

Disabled Sailing Association (DSA) of BC – Victoria Branch

Non-profit organization.

The DSA is a sailing program dedicated to providing sailing opportunities for individuals with disabilities in the Greater Victoria region. The program is a non-profit organization operating in the summer months. Sail Canada certified instructors provide Learn to Sail and Learn to Race, as well as recreational sailing opportunities.

Phone: 1-250-812-8467 (Please note this line is not monitored off-season)
Email: dsavictoria.summer@gmail.com or information@rivonline.org
Web: www.rivonline.org/DSA/

Errington Therapeutic Riding Association (ETRA)

Non-profit organization.

ETRA is an independent, non-profit association that provides therapeutic riding services to persons with disabilities. ETRA’s instructors are fully certified by the Canadian Equestrian Federation and the Canadian Therapeutic Riding Association and hold current First Aid Certificates.

ETRA is located at Pyramid Stables and Farm Inc., 7581 Harby Road, Lantzville, BC
Mailing address: Box 462, Parksville, BC V9P 2G6
Phone: 1-250-947-0297
Email: etrainfo@shaw.ca                                                       
Web: etra.ca/

Generation Farms

For-profit organization. Fee for services.

Generation Farms offers integrative healing opportunities through wellness programs, horsemanship, nature and professional training. Programs include: Riding Lessons and Horsemanship; Equine Facilitated Wellness, Mental Health and Addictions Programs for Adults; Mental Health Programs for Children, Youth and Families; Growth; Leadership and Professional Training.

Farm location: 3055 Quennell Road, (Yellow Point) Nanaimo, BC
Mailing address: Generation Farms, PO Box 435 Station A, Nanaimo BC V9R 5L3
Email: info@generationfarms.ca                                                        
Web: generationfarms.ca

Providence Farm

Non-profit organization.

The Therapeutic Farm Program provided by the Vancouver Island Providence Community Association (VIPCA) has served the Cowichan Valley community since 1979. They provide a variety of innovative programs for individuals with mental health, brain injury, dementia, and developmental challenges. Programs include horticultural therapy, art, woodworking, nutrition, gardening and landscaping, and textiles just to name a few. They believe that caring for the land together is healing and therapeutic. It is a place for those who have difficulty in the mainstream to grow and be a part of a community.

Address: 1843 Tzouhalem Road, Duncan, BC V9L 5L6
Phone: 1-250-746-4204
Email: provfarm@providence.bc.ca                          
Web: https://providencefarm.wildapricot.org/

Special Olympics BC – Nanaimo 

Through the power of sport Special Olympics BC transforms the lives of individuals with intellectual disabilities and those who support them. SOBC-Nanaimo offers a wide selection of Summer and Winter sport programs for athletes of all ages and abilities.

Nanaimo contact: Michelle Cruickshank, Manager, Community Development (Nanaimo)
Phone: 250-208-5402
Email: mcruickshank@specialolympics.bc.ca
Web: specialolympics.bc.ca

Vancouver Island Society for Adaptive Snowsports (VISAS) 

Non-profit organization.

The Vancouver Island Society for Adaptive Snowsports is focused on providing Nationally Certified Snowsports Instruction to the physically challenged or developmentally delayed. They believe that people with adaptive needs should have an equal opportunity to participate and enjoysnow sports.

Phone: 1-250-334-5755
Email: adaptive@mountwashington.ca                                              
Web: visasweb.ca

Canadian Transport Agency Travel Guide for People with Disabilities

Federal Government.

The Canadian Transport Agency’s online travel guide for people with disabilities provides information about how to plan and conduct your journey. It describes accessible services and features for people with disabilities who use airplanes, trains, passenger ferries and buses that cross a provincial or Canadian border.

Web: https://www.otc-cta.gc.ca/eng/take-charge

Disability Travel Card – Easter Seals Canada

Non-profit organization.

The Disability Travel Card provides identification allowing adult attendants to travel with people that have permanent disabilities at no cost on participating Canadian coach operators or Via Rail. The person with a disability that’s accompanied by an adult attendant then travels at a reduced fare. Easter Seals Canada and its members and / or affiliates are authorized to approve reduced fare tickets.

Contact: Theresa de Waal, Case Coordinator
Phone: 1-403-235-5662 ext. 214
Toll free: 1-877-732-7837
Email: theresa@easterseals.ab.ca
Web: easterseals.ab.ca/site/OurPrograms/DisabilityTravelCards.aspx

Driver Rehabilitation Program – GF Strong Rehabilitation Centre

Provincial government. Fee for service.

GF Strong Driver Rehabilitation offers Comprehensive (Functional) Driving Evaluations, in-clinic and on-road driver rehabilitation and vehicle modification assessments. Clients with physical, cognitive or visual impairments may be referred for assessment and rehabilitation.The program offers assessment and training in a car (with or without adaptive equipment) or a wheelchair accessible van. Assessments are completed by an occupational therapist who has completed the McGill University Graduate Certificate in Assessing Driving Capability. GF Strong Driver Rehabilitation is an approved service provider with RoadSafetyBC. 

Address: 4255 Laurel Street, Vancouver, BC V5Z 2G9
Phone: 1-604-737-6207
Web: http://www.vch.ca/Locations-Services/result?res_id=890

Travel for All

For-profit business.

Travel for All was founded by Tarita Davenock an Independent Flight Centre associate based in Nanaimo. Tarita is a Certified Special Needs Travel Advocate. She and her team assist with arranging accessible vacations for those with visible and non-visible disabilities.

Phone: 250-585-5525                                                                                     Fax: 250-585-5526
Toll free: 1-888-993-9295
Email: admin@travel-for-all.com                                                       
Web: travel-for-all.com/

Travel Assistance Program BC (TAP BC)

Provincial government program.

The TAP BC program helps alleviate some of the transportation costs for eligible BC residents who must travel within the province for non-emergency medical specialist services not available in their own community. The program is coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. The patient’s physician, nurse practitioner, or specialty clinic will provide the TAP form. To learn more about Patient eligibility, Escort eligibility, Income Assistance Recipient eligibility and First Nations or Inuit eligibility:

Toll free: 1-800-661-2668
Web: www2.gov.bc.ca/gov/content/health/accessing-health-care/tap-bc/travel-assistance-program-tap-bc

BUS (Local or Services)

BC Transportation Supplement/BC Bus Pass for people receiving disability assistance

Provincial government program.

An annual bus pass is available for low-income seniors and persons with disabilities, providing unlimited access on any scheduled BC Transit bus. To qualify for the program, individuals must be receiving one of the following:

·         Federal Old Age Security (OAS) and Guaranteed Income Supplement (GIS)

·         Spouses Allowance to Old Age Security

·         Over 65 years would quality for OAS and GIS except having less than 10 years residency in Canada

·         Income Assistance (60–64 years)

·         Income Assistance for persons with a disability

The BC Bus Pass is a Compass Card. It is valid for travel anywhere within the TransLink and BC Transit. It cannot be used on HandyDart.

Visit the BC Bus Pass Program website www.sd.gov.bc.ca/programs/bus-pass.html and check out the Frequently Asked Questions

For more information contact:

Mailing address:
BC Bus Pass Program, PO Box 9950, Station Provincial Government, Victoria BC V8W 9R3
Income Services: 108 Richards St, Nanaimo, BC V9R 2S8 OR 101-2100 Labieux Rd, Nanaimo, BC V9T 6E9
Toll free: 1-866-866-0800
Email: SDSIBUSPA@gov.bc.ca
Web: gov.bc.ca/gov/content/transportation/passenger-travel/buses-taxis-limos/bus-pass/people-with-disabilities

Regional  District of Nanaimo – Transit System

Municipal government. Fee for service.

The Regional District of Nanaimo’s Transit goal is to become a fully accessible transit system, using low-floor wheel chair accessible buses. Trips using low floor buses accessible to people with disabilities are highlighted with a light blue colour on Rider’s Guide schedules from Monday to Friday and in yellow for Saturday and Sundays.  For information about specific bus stops with low-floor bus service call Regional Transit Information at: 390-6565 (Nanaimo Area) or check their website.                

Maximum mobility aid dimensions that can be safely accommodated on low-floor buses:

Length: 76cm/30 inches
Width: 73cm/29 inches

Evaluation of mobility aids and passenger orientation to the low-floor bus can be arranged by calling 250-390-4531 in Nanaimo.

The RDN has introduced Next Ride, a GPS real-time info online and on board. For more information visit www.bctransit.com/nextride

Nanaimo Regional District Information Line for Transit:
Phone: 250-390-4531

BC Transit Accessibility Information:
Web: www.bctransit.com/nanaimo/riderinfo/accessibility

Regional  District of Nanaimo – handyDart and Taxi Saver Programs

Municipal government. Fee for service.

handyDART is an accessible, door-to-door shared transit service for people with permanent or temporary disabilities that prevent them from using fixed-route transit without assistance from another person. handyDART picks you up at your accessible door and drops you off at the accessible door of your destination.

To use handyDART, customers must register first with the Regional District of Nanaimo. Customers may also be required to complete a Medical Verification form. Once registered, customers may use the Regional District’s fixed route services or accessible buses. Transit tickets are available at all vendor outlets. To access handyDART services, passengers must book a trip in advance of the required date. Passengers are assisted on and off the vehicle and assisted to and from accessible entrance doors. Service animals are permitted.

The Taxi Saver Program is available for people that are registered handyDART clients only. Taxi Saver provides subsidy towards the cost of taxi rides when handyDART cannot accommodate their travel needs.

Contact the Regional District of Nanaimo for more detailed information:
Phone: 250-390-3000
Email: transprt@rdn.bc.ca                                                                  
Web: www.rdn.bc.ca/regional-transit

BUS LINES

Greyhound Canada

For-profit business.

Effective October 1, 2018, Greyhound service in BC will be limited to service between Vancouver and Seattle. Contact their accessible Travel Office concerning accommodations.


Toll free Accessible Travel Office: 1-800-752-4841
Toll free for hearing impaired: 1-800-397-7870
Email: Canada.info@greyhound.ca   
Web: greyhound.ca/en/ticketsandtravel/AccessibleTravel.aspx

Islandlink Bus Services 

For-profit business.

Island Link Bus provides passengers express bus service between most Vancouver Island points from Campbell River to Victoria – plus Tofino and Ucluelet. They deliver and / or pick-up travelers at Departure Bay Terminal in Nanaimo or the Swartz Bay Terminal for Victoria for ferries to and from the Horseshoe Bay Terminal. Service animals are permitted.

Email: lbrisco@islandlinkbus.com
Web: islandlinkbus.com

Nanaimo Airporter

For-profit business.

Nanaimo Airporter provides services to the Greater Nanaimo Region, including Lanztville, Cedar, Extension and Yellow Point, as well as Ladysmith, Duncan, Parksville, Qualicum Beach and Nanoose.

Phone: 1-778-441-2133       
Web: https://nanaimoairporter.com/

CAR/TRUCK/VAN

Car rental companies offer products and services for drivers or passengers with disabilities. They can install hand controls in vehicles and also have wheelchair accessible vehicles. Contact the companies below for more information.

Budget Car Rentals

For-profit business.

Phone: 250-754-7368

Disabled Motorists Federation (DMFed)

If you are planning to travel outside Canada, Federation International de l’Automobile, (FIA) has a website that provides basic/general information on using your BC Disabled Parking Permit in other provinces and countries.

Some of the locations have a notice you can print to be used WITH your parking permit to advise the local authorities that you are a disabled visitor. The website advises you to ask at your destination if your Parking Permit will be recognised locally. And it is always good to confirm if parking fees are required, time restrictions, etc. NOTE: It is necessary to inquire at all destinations as not all will recognize a Canadian parking permit which could result in tickets fines.

Your permit is legal in all of Canada, however, “how” you can use your permit varies with each province / municipality. Check with the local bylaw office or city hall for the local rules and regulations.

Web: disabledmotorists.eu/

ICBC Discount 

Provincial Crown Corporation.

If you’ve been approved for a fuel tax refund under the B.C. government Fuel Tax Refund Program for Persons with Disabilities and are the registered owner of a vehicle, you may also qualify for a 25 per cent discount on your Basic Autoplan.

Eligible drivers must bring appropriate documentation to their Autoplan broker’s office to have the discount added to their policy.

You can also apply for the Anti-theft device discount if you have a passive electronic immobilizer that cuts off power to fuel, starter or ignition system. The electronic immobilizer must also automatically switch itself into action when you lock your vehicle.  In addition, you must have Comprehensive or Specified Perils insurance.

Toll free: 1-800-910-4222
Web: www.icbc.com/autoplan/costs/Pages/Discounts-and-savings.aspx

Wheels for Wellness

Non-profit organization. Donations accepted.

The Wheels for Wellness Society provides transportation for residents of Vancouver Island, British Columbia, to and from non-emergency medical appointments.

Address: 1894 Bolt Avenue, Comox BC V9M 2J4
Phone: 1-250-338-0196
Email: info@wheelsforwellness.com                                     
Web: www.wheelsforwellness.com

TAXIS

The following taxi companies offering wheelchair accessible local transportation. Reserve when possible.

AC Taxi

For-profit business.

Phone: 250-753-1231
Web: actaxi.ca

Yellow Cab         
For-profit business.

Phone: 250-751-1111
Web: nanaimotaxi.ca/

 

Vehicle Adaptations

Vehicle manufactures have a financial assistance programs to reimburse costs for installation of adaptive aids or mobility assistance equipment. All the programs have the following in common: Contact individual dealers for more information.

Advanced Mobility Products Ltd

For profit-business.

Advanced Mobility Products Ltd sells, repairs modifies various accessible vehicles and hand controls. To see additional products and services from this company, please see the ASSISTIVE & ADAPTIVE EQUIPMENT section of this directory.

Address: 4-2227 Wilgress Road, Nanaimo, BC V9S 4N3      
Phone: 250-751-3735                                                                                     Fax: 250-751-3731
Toll Free: 1-800-665-4442                                                    
Web: www.advancedmobility.ca 

Silver Cross Automotive 

For profit business.

Silver Cross Automotive specializes in accessible transportation. They have automotive consultants who assist with selection of accessible vehicles to driving aids to match products to the needs of passengers and drivers who use wheelchairs. Silver Cross Automotive can also assist with identifying funding sources and financing options.

Address: 204-2657 Wilfert Road, Victoria, BC V9B 5Z3
Phone: 1-778-265-9400
Toll free: 1-844-799-5464
Email: info@silvercrossauto.com                              
Web:
www.silvercrossauto.com/

FERRIES

BC Ferries

Provincial Crown Corporation.

BC Ferries provides a variety of services for persons with disabilities. Contact BC Ferries or visit their website for details about accessibility at their terminals and onboard.

Phone: 1-888-223-3779
Web: http://www.bcferries.com/travel_planning/disabilities.html

Discount fares are available for residents of British Columbia who have a permanent disability (this applies to passenger fares only). To receive the discounted fare you must apply for a BC Ferries Disabled Status Identification (DSI) Card, which you will present to the Ticket Agent when you arrive at the terminal.

Application forms are available online at:
Web: bcferries.com/files/PDFs/bcf_disabled_status_application_form.pdf

 

Black Ball Ferry Line

For-profit business.

Black Ball Ferry sails between Victoria, BC and Port Angeles, WA. Individuals with mobility impairments should let staff know then checking in at the terminal. There are no elevators on board but wheelchair service is available. Service animals are permitted.

Victoria Terminal (Canada)
Address: 430 Belleville Street, Victoria BC V8V 1W9
Phone: 1-250-386-2202                                                                                  Fax: 1-250-386-2207
Toll free: 1-800-264-6475
Web: www.cohoferry.com

 

Port Angeles Terminal (USA)
Address: 101 E. Railrad Avenue, Port Angeles, WA 98362
Phone: 1-360-457-4491                                                                                  Fax: 1-360-457-4493
Toll free: 1-888-993-3779
Web: www.cohoferry.com

Washington State Ferries

Washington State Department of Transportation

From Vancouver Island, Washington State Ferries’ routes include service between Sidney, BC and Anacortes, WA.  Their brochure (http://www.wsdot.wa.gov/publications/fulltext/access/WSDOTCommitmenttoAccessibility.pdf ) covers the following: accessibility for passengers driving on a vessel, accessibility for passengers who walk on a vessel, and general terminal and vessel information. Contact WSF Customer Service with any questions on accessibility, schedules, and fares.

Toll free: 1-888-808-7977
TTY: 711 connect to 206-515-3460
Web: www.wsdot.wa.gov/ferries

 

AIRLINES

For national or international air travel, contact the individual airlines or your travel agent for accommodations and / or discounts for persons with disabilities.

Airlines flying out of Nanaimo Harbour

Harbour Air Seaplane

For-profit business.

Harbour Air is able to accommodate individuals travelling with collapsible wheelchairs who are ambulatory and require minimal assistance boarding and post boarding the aircraft. Passengers travelling with service animals are required to notify the reservations office that they will be bringing them on board so that Harbour Air may note the file appropriately with respect to weight information.

Passengers diagnosed with an unstable physical or physiological medical condition are required to be accompanied by a companion or attendant for their personal care and safety during the flight. Harbour Air will provide a seat, at no additional charge, for attendants who are travelling with individuals who are unable to travel alone because of a disability or medical condition. To find out about eligibility for their Passenger Escort program, please contact their Reservations number.

Reservations phone: 1-800-665-0212
Nanaimo terminal phone: 250-714-0900                              
Fax: 250-714-0655
Nanaimo terminal address: Unit 1A – 90 Front Street, Nanaimo BC V9R 5H7
Web: www.harbourair.com

Seair         

For-profit business.

Seair can accommodate passengers with disabilities. Any mobility equipment can travel with them free of charge and will not be counted towards the 35 lbs of luggage they are allotted. A wheelchair is available at all of their bases if one is needed. Upon boarding, they have a ramp that can be used to avoid having to use the stairs into the aircraft and staff is always available to help. Service animals are permitted. Contact Seair for guidelines.

They do not currently provide travel discounts for disability travel however they do participate in the Travel Assistance Program (TAP); this service is for passengers requiring assistance for the purpose of medical travel. The TAP form is completed by a medical practitioner and presented upon check in at their terminal. (read more on TAP in their listing above.)

Reservations phone: 1-866-692-6440
Nanaimo terminal address: 1956 Zorkin Road, Nanaimo BC V9S 5T9
Nanaimo Terminal phone: 250-753-1115                 
Fax: 250-753-1132
Email: nanaimo@seairseaplanes.com                        
Web: www.seairseaplanes.com

AIRLINES OUT OF NANAIMO AIRPORT:

Air Canada

For-profit business.

Air Canada’s website provides comprehensive information for planning travel for persons with special needs. Some conditions require advance notice and medical approval 48 hours in advance of travel.

Toll free: 1-888-247-2262                                                     
TTY: 1-800-361-8071
Web: www.aircanada.com/ca/en/aco/home/plan/medical-mobility.html

Westjet Airlines

For-profit business.

Westjet provides support for passengers with special needs. All special requests, including travelling with a service animal, require a minimum of 48 hours’ notice before departure.

Toll free: 1-866-693-7853     
TTY: 1-877-952-0100
Email: disabilityassistance@westjet.com      
Web:
www.westjet.com/en-ca/travel-info/special-needs/index

 

CRUISES

A number of cruise ships are wheelchair accessible. Staff on these cruise lines has been trained to assist disabled passengers, and attendants are not required.  For further information contact your local Travel Agent.

TRAINS

Amtrak (USA)

Private, for-profit business.

Amtrak offers assistance through their online reservation system or by phone. Reservations for one-way and round-trip train travel can be made on Amtrak.com for passengers who are deaf or have a hearing loss, passengers who are blind or have a vision loss, passengers with a disability who need space for a wheeled mobility device, access to the transfer accessible seat or an accessible room, or passengers with a disability who do not need assistance.

Telephone agents are available 24 hours a day, 7 days a week and can assist you with reservations that include special service requests (service animals, oxygen equipment, special dietary requirements, etc.).Guidelines for traveling with a service animal are posted on Amtrak’s website.

Passengers with disabilities and up to one traveling companion are eligible for a rail fare discount. Consult the discount detail page for discount amounts and any restrictions that may apply.

Toll free: 1-800-872-7245                                                     
TTY: 1-800-523-6590
Web: www.amtrak.com/making-reservations-for-passengers-with-a-disability           

Via Rail

Private, for-profit business.

The range of special services they can offer varies across Canada, depending on stations and train facilities. Please check the availability of the type of service you need when you purchase your tickets, and give the booking agent all the relevant details. A minimum of 48 hours’ notice is usually required.

Passengers who cannot travel without a Support Person may qualify for discounted travel for the support person. Service animals are also permitted. Contact VIA Rail for conditions that apply.

Toll Free: 1-888-842-7245    
TTY: 1-800-268-9503
Web: www.viarail.ca/en/travel-info/special-needs

The organizations listed below advocate on behalf of people with disabilities. Please also see the DISABILITY ORGANIZATIONS section of this directory, which lists agencies that may include disability advocacy as part of their services.

BC Workers’ Advisors Office – Nanaimo Office

Provincial government.

Provides workers in BC and their dependants with free independent advice, assistance, representation, training, and mentoring with respect to workers’ compensation issues; operates independently of WorkSafeBC.

Address: 504 – 495 Dunsmuir Street, Nanaimo, BC V9R 6B9
Phone: 250-741-5504                                                                                     Fax: 250-741-5516
Toll free: 1-800-661-4066
Web: https://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/personal-injury-and-workplace-safety

Haven Society 

Non-profit organization

Haven Society provides services, public education and advocacy in our community to end violence against women and to create and support a safe community for all of us. Their services include helping those n immediate need find shelter and support for tough transitions in their lives.

Mailing Address: 2270 Labieux Road, Nanaimo BC V9T 3K7
Crisis Line: 250-756-0616                                                     
Phone: 250-756-2452
Toll free: 1-888-756-0616 (24 hour crisis line)                                  
Fax: 250-756-2414
Email: haven@havensociety.com                                          
Web: www.havensociety.com

Island Health – Nanaimo Seniors Outreach Team

Provincial government.

Nanaimo Seniors Outreach Team provides services to seniors with mental disorders and age-related changes in behavior or function. Services include assessment, case management, outreach, clinical support, counselling, education, discharge planning, follow-up treatment, medication management, consultation, investigation of abuse and neglect, and advocacy for the senior.

Address: 1665 Grant Avenue, Nanaimo, BC V9S 2B7
Phone: 250-755-3301                                                                                     Fax: 250-739-5835
Toll Free: 1-888-755-3301                                                    
Toll free fax: 1-855-755-3301

Nanaimo Citizens Advocacy Association (NCAA)

Non-profit organization.

The NCAA is a non-profit society and registered charity that is dedicated to advocating for individuals who seek assistance by providing general advocacy, education, information, referral, support and assist in the exercising of rights that maximize independence with dignity. In Nanaimo, NCAA is the key service provider of a wide range of advocacy services including:

·         Persons with Disabilities applications                         

·         General and Legal Advocacy

·         Residential Tenancy Issues

·         Appeals and Tribunals

·         Assistance with completion of various documents

·         Residential Tenancy Dispute Resolution

·         Outreach to partnering communities

·         Public Legal Education Workshops

·         Information and referral to resources such as

o   Social Assistance, Government services, Community Agencies, Practical Information and Tools, Beneficial Resources

Address: 114-285 Prideaux Street, Nanaimo BC V9R 2N2
Phone: 250-753-2321                                                                                     Fax: 250-753-2486
Email: info@nanaimocaa.com                                                           
Web: www.nanaimocaa.com

Bureau of Pensions Advocates

Non-profit organization.

The Bureau of Pensions Advocates provides free legal assistance to individuals wanting to appeal rulings on Veterans Affairs Canada’s disability pension or allowance applications.

Toll Free: 1-877-228-2250                                                    
TTY: 1-800-255-4786           
Web: http://www.veterans.gc.ca/eng/about-us/organization/bureau-pensions-advocates

Council of Canadians with Disabilities (CCD)

Non-profit organization.

The CCD is a national human rights organization of people with disabilities working for an inclusive and accessible Canada. CCD seeks to achieve these priorities through law reform, litigation, public education and dialogue with key decision-makers.

Address: 909-294 Portage Avenue, Winnipeg MB R3C 0B9
Phone: 1-204-947-0303                                                                                  Fax: 1-204-942-4625
Email: ccd@ccdonline.ca                                                       
Web:
www.ccdonline.ca

Disability Alliance BC (DABC) 

Non-profit organization.

DABC supports persons with all types of disabilities in their right to live with independence, and as equal and full participants in society. Provides one-on-one advocacy and assistance, designs and implements programs and special projects, produces research, works closely with community partners, and produces publications to the community free of charge. Their website has a number of excellent downloadable resources. DABC publishes Transition, a quarterly magazine.

Address: 204-456 West Broadway Vancouver, BC V5Y 1R3
Phone: 1-800-663-1278                                                                                  Fax: 1-604-875-9227
TTY: 1-604-875-8835
Email: feedback@disabilityalliancebc.org                             
Web: www.disabilityalliancebc.org

Assistive and adaptive technology includes equipment and devices that increase or maintain the capabilities of people with disabilities. In addition to selling and leasing equipment, some for-profit vendors can assist to determine if customers are eligible for general health supplements through the provincial government. Non-profit organizations can assist in determining eligibility for funding for low-income individuals to access equipment.

Advanced Mobility Products Ltd

For profit-business.

Advanced Mobility Products Ltd sells, rents, and services medical equipment such as manual & power wheelchairs, scooters & walkers, sport wheelchairs & equipment, home health care equipment and vehicle adaptations.

Address: 4-2227 Wilgress Road, Nanaimo, BC V9S 4N3      
Phone: 250-751-3735                                                                                     Fax: 250-751-3731
Toll Free: 1-800-665-4442                                                    
Web: www.advancedmobility.ca

Angel Accessibility Solutions Inc.

For-profit business.

Angel Accessibility Solutions sells products for safely lilfting, transferring and repositioning patients.  Products supplied include floor and ceiling lifts, slings, transfer and repositioning, commodes, and for bathing.

Address: 851 Viewfield Road, Victoria, BC V9A 4V2
Phone: 250-383-0405                                                                                     Fax: 250-383-7099
Toll Free: 1-800-977-0721
Email: info@angelsolutions.com                                           
Web: www.angelsolutions.com

Calvori Hearing

For-profit business.

Calvori Hearing offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 110 – 2124 Bowen Road, Nanaimo, BC V9S 1H7
Phone: 250-760-0749
Email: info@calvorihearing.com                                           
Web: www.calvorihearing.com

Canadian National Institute for the Blind (CNIB)

Non-profit organization. Products available for purchase.

CNIB is a registered charity that provides community services to people who are blind or partially sighted to live independently.

CNIB BC–Yukon – Victoria office
Address: 2340 Richmond Road, Victoria BC V8R 4R9
Phone: 250-595-1100
Helpline: 1-800-563-2642                                                     
Web: www.cnib.ca/en/bc-yukon

 

Among their services, CNIB operates Vision Loss Rehabilitation British Columbia that provides rehabilitation therapy for people with vision loss. Contacts for Vision Loss British Columbia are:

Phone: 1-844-887-8572
Email: info@vlrehab.ca                                                                     
Web: bc.visionlossrehab.ca/en

CNIB also operates an online store with a catalogue of consumer products and assistive technology including books, assistive products, aids for daily living and medical aids. Online store website: www.shop.cnib.ca

Canadian Red Cross

Non-profit organization. Fee for some services.

The Canadian Red Cross Health Equipment Loan Program (HELP) provides loans of basic equipment on a short-term basis to assist people coping with illness, injury or end-of-life at home. Equipment loaned includes bath seats and benches, commodes and toilet seat safety frames, crutches and canes, wheelchairs and walkers. Referral from a health care professional is required. The HELP Plus provides short-term loans of advanced equipment such as hospital beds and patient lifts. Delivery and onsite set-up of equipment is also available.

Address: 3-2525 McCullough Road, Nanaimo, BC Z9S 4M9
Phone: 250-756-9363                                                                                     Fax: 250-756-9362
Toll Free: 1-855-756-9363                                                    
Web: www.redcross.ca

Clarity Hearing

For-profit business.

Clarity Hearings offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: Suite 99A – 6631 Island Highway North, Nanaimo, BC V9T 4T7 (Woodgrove Centre)
Phone: 250-390-4327                                                            
Web: www.clarity-solutions.com       

Connect Hearing

For-profit business.

Connect Hearing offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: Unit 4 – 1150 Terminal Avenue North, Nanaimo, BC V9S 5L6 (Terminal Park Mall)
Phone: 250-754-9233                                                            
Toll Free: 1-888-501-2661

Address: 105 – 6560 North Island Highway, Nanaimo, BC V9V 1K8
(next to Ricky’s Restaurant across from Woodgrove Mall)
Phone: 250-390-1113
Toll Free: 1-888-501-2661    
Email: info@connecthearing.ca                                             
Web: www.connecthearing.ca

COSTCO

For-profit business.

COSTCO offers free hearing tests and sells products such as hearing aids and hearing protection. COSTCO also have an optical centre that sells prescription eyeglasses, readers, sunglasses and contact lenses.

Address: 6700 Island Highway North, Nanaimo, BC V9V 1K8
Phone for hearing aids: 250-390-7139                     
General phone: 250-390-3231                                              
Web: www.costco.ca 

Home Elevators of BC

For-profit business.

Home Elevators of BC provides sales, service, and maintenance for various makes and models of stairs lifts, vertical platform lifts, dumbwaiters, and residential elevators.

Address: 141-937 Dunford Avenue, Victoria, BC V9B 2S4
Phone: 250-658-3838                                                                                                            
Web: www.homeelevatorsbc.ca    

Island Beltone Hearing Care Centre

For-profit business.

Island Beltone offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 105 – 2000 North Island Highway, Nanaimo, V9S 5W3 (Brooks Landing beside Staples)
Phone: 250-756-9900                                                
Toll free: 1-800-665-3277                                                     
Web: www.islandbeltone.com 

Island Deaf and Hard of Hearing Centre – Sounds of Change Initiative

Non-profit organization.

IDHHC is a non-profit agency. Their services include a program that provides hearing aids to low income seniors and adults (income verification required). Contact IDDHH for eligibility criteria. Refer to IDDHH under DISABILITY ORGANIZATIONS section of this directory for description of additional services.   

Address: 101-75 Front Street, Nanaimo BC V9R 5H9
Phone: 250-753-0999 (voice)                                                
Texting Number: 250-668-4235
TTY: 250-753-0977   
Toll Free: 1-877-424-3323 (voice & TTY)    
Text Interpreting: 250-818-0479
Email: nanaimo@idhhc.ca                                                     
Web: www.idhhc.ca 

Island Mediquip

For-profit business.

Island Mediqup offers sales, service and rentals of home medical supplies and equipment including wheelchairs, power chairs, lift systems including stair lifts, vertical platforms lifts and elevators, ceiling track lift systems, walkers, bath safety equipment and custom seating.

Address: 2258 Dorman Road, Nanaimo, BC V9S 5G2          
Phone: 250-824-0390                                                                                     Fax: 250-824-0391
Toll free: 1-800-231-7188                                                     
Web: www.islandmediquip.com  

Medic Alert Foundation Canada

Non-profit organization. Fee for products and services.

Medic Alert is a registered charity that provides world-recognized Medicalert ID emblem products such as bracelets and necklaces and service plans that provide emergency responders access to medical records in a crisis situation.

Address: Morneau Shepell Centre II, 895 Don Mills Road, Suite 600, Toronto, ON M3C 1W3         
Phone: 1-800-668-1507                                                                                  Fax: 1-800-392-8422
Email: customerservice@medicalert.ca                                              
Web: www.medicalert.ca 

Mobility Store

For-profit business.

Mobility Store is a family-owned mobility and home medical store that sells, services and rents wheelchairs, scooters, stairlifts, etc.  

Address: 7-4115 Mostar Road, Nanaimo, BC V9T 6A6        
Phone: 250-756-2727                                                                                     Fax: 250-756-2720
Email: info@mobilitystore.ca                                                
Web: www.mobilitystore.ca 

Motion Specialties

For profit business.

Motion Specialities sells and services manual and power wheelchairs scooters, beds and mattresses, stair lifts, CPAC, home oxygen, and products to assist with daily living.

Address: 106-2517 Bowen Road, Nanaimo, BC V9T 3L2
Phone: 250-756-9875                                                                                     Fax: 250-756-9862
Toll free: 1-888-222-2172                
Email: nanaimo@motionspecialties.com                                            
Web: www.motionspecialties.com

Nanaimo Hearing Clinic

For-profit business.

Nanaimo Hearing Clinic offers free hearing tests and sells products such as hearing aids and hearing protection.

Address: 501 – 5800 Turner Road, Nanaimo, BC V9T 6J4
Phone: 250-585-4100                        
Fax: 888-691-3147                                                                
Web: www.nanaimohearingclinic.com 

NexGen Hearing

For-profit business.

NexGen Hearing offers free hearing tests and sells products such as hearing aids and hearing protection.

Web: www.nexgenhearing.com

Nanaimo North:
1A–5779 Turner Rd, Nanaimo, BC V9T 6L8
Phone: 250-585-0970                                                                                     Fax: 250-585-0971
Email: nanaimonorth@nexgenhearing.com

Central Nanaimo:
107 – 1650 Terminal Avenue, Nanaimo, BC V9S 2L4 (Port Place Mall)
Phone: 778-441-0752                                                                                     Fax: 778-441-0754
Email: nanaimo@nexgenhearing.com

Gabriola Island:
4 – 590 North Road, Gabriola Island, BC V0R 1X3 – by appointment only
Phone: 778-441-0752                                                                                     Fax: 778-441-0754
Email: gabriola@nexgenhearing.com           

Philips Life Line

For-profit business.

Philips Lifeline provides medical alert services. Philips Lifeline is an easy-to-use personal response service that lets a person summon help – even if he/she can’t speak. Via a Personal Help Button, worn on a wristband or pendant, a trained Personal Response Associate will ensure the individual will get help fast.      

Head office: 95 Barber Greene Road, North York, ON M3C 3E9
Toll free:
1-866-784-1992                                                     
Customer support: 1-800-387-1215
Web: www.lifeline.ca 

Technology@Work Program – Neil Squire Society (contractor)

Non-profit agency, contracted by provincial government.

Neil Squire Society is contracted by Ministry of Social Development & Social Innovation to provide Technology@Work services. The Program is designed to support employment for people with disabilities who require assistive technology to overcome disability-related barriers in the workplace. Technology@Work is able to service individuals in all regions of British Columbia.

Neil Squire Solutions
Address: 400-3999 Henning Drive, Burnaby, BC, V5C 6P9
Phone: 604-472-9363                                                                                     Fax: 604-473-9364
Toll Free phone number: 1-877-673-4636
Email: info@neilsquire.ca                              
Web: www.neilsquire.ca 

TELUS

For-profit business.

Telus offers the following accessible services for people who are deaf, hard of hearing, or speech impaired: TELUS Relay Service, Hearing Carry Over, TTY Payphone, Text with 911, TELUS IP Relay, Voice Carry Over, and Directory Assistance.

Web: www.telus.com/en/bc/get-help/accessibility/topic.do

Tetra Society of North America

Non-profit organization.

Tetra Society provides custom assistive devices to people with disabilities of all ages. Tetra’s assistive device projects tackle barriers to mobility, personal care and communication. They facilitate education, work and recreation. They provide increased access within households – kitchens, bedrooms and bathrooms – and other environments such as vehicles or places of business. Assistive devices created by Tetra focus on improving quality of life. 

Contact: Eric Molendyk, BC Chapter Coordinator
Address: 318-425 Carrall Street, Vancouver, BC V6B 6E3
Phone:
604-688-6464 ext.117
Toll Free: 1-877-688-8762    
Email: eric@tetrasociety.org                                                  
Web: www.tetrasociety.org  

See also the City of Nanaimo’s Directory of Clubs and Organizations for additional resources (www.nanaimo.ca/docs/recreation-parks/clubsandorganizations.pdf)

bc211

Non-profit society.

bc211 is a Vancouver-based organization that specializes in providing information and referral regarding community, government and social services in BC. Their help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line.

Dial/text: 211

FETCH

Non-profit organization.

FETCH is an initiative of the Nanaimo Division of Family Practice. That provides information about community resources.

Web: www.fetchbc.ca/index.html

Government Forms Assistance

For Persons with Disabilities (PWD) and seniors’ benefits requiring help completing federal and provincial government forms – except income tax – contact:

Provincial MLA Parksville-Qualicum – Michelle Stillwell’s constituency office 
Address: Unit 2B – 1209 Island Highway East, Parksville, BC V9P 1R5
Phone: 250-248-2625                                                                                     Fax: 250-248-2787
Email: Michelle.Stilwell.MLA@leg.bc.ca

Provincial MLA Nanaimo – Leonard Krog’s constituency office
Address:  4-77 Victoria Crescent, Nanaimo, BC V9R 5B9
Phone: 250-714-0630                                                                                     Fax: 250-714-0859
Email: Leonard Krog.MLA@leg.bc.ca

 

Provincial MLA Nanaimo-North Cowichan –Doug Routley’s constituency office
Address:  Unit 112, 50 Tenth Street, Nananimo BC V9R 6L1
Phone: 250-716-5221                                                                                     Fax: 250-716-5222
Email: Douglas.Routley.MLA@leg.bc.ca

Federal MP Sheila Malcolmson’s constituency office
Address: 103 – 495 Dunsmuir Street, Nanaimo, BC V9R 6B9
Phone: 250-734-6400                                                                                     Fax: 250-734-6404
Email: Sheila.Malcolmson@parl.gc.ca

 

Nanaimo Citizens Advocacy Association (NCAA)
Address: 114-285 Prideaux Street, Nanaimo, BC V9R 2N2
Phone: 250-753-2321                                                                                     Fax: 250-753-2486
Email: info@nanaimocaa.com                                                                       
Web: www.nanaimocaa.com 

 

Nanaimo Women’s Centre
Address: 150 Wallace Street, Nanaimo BC V9R 5B1
Phone: 250-753-0633                                                                                     Fax: 250-753-2486
Web: www.nanaimocaa.com

Haven Society 

Non-profit organization

Haven Society provides services to women, children, youth and families who have experienced violence. Their programs include providing shelter, emotional support, counselling, advocacy, and a safe place to begin healing from abuse.

Mailing Address: 38-3200 Island Hwy, PO Box 37086, Nanaimo, BC V9T 6N4
Phone: 250-756-0616                                                            
Crisis Line: 250-756-0616
Toll free: 1-888-756-0616 (24 hour crisis line)
Email: haven@havensociety.com                                          
Web: www.havensociety.com 

Nanaimo Citizens Advocacy Association (NCAA)

Non-profit organization.

THE NCAA is a non-profit society and registered charity that is dedicated to advocating for individuals who seek assistance by providing general advocacy, education, information, referral, support and assisting the in exercising of rights that maximize independence with dignity.

Address: 114-285 Prideaux Street, Nanaimo BC V9R 2N2
Phone: 250-753-2321                                                                                     Fax: 250-753-2486
Email: info@nanaimocaa.com                                                           
Web: www.nanaimocaa.com 

Nanaimo Family Life Association 

Non-profit organization. Fee for some services.

Nanaimo Family Life Association provides affordable counselling and assistance support to individuals and families. Their programs include: Peer Counselling, Walk-In Counselling, Senior Peer Counselling, Senior’s Wellness Group, Better at Home, Emerging Elders, Beyond Blame and Workshops for Personal Growth.

Address: 1070 Townsite Road, Nanaimo BC V9S 1M6
Phone: 250-754-3331                                                                                     Fax: 250-753-0286
Email: reception@nflabc.org                                                 
Web: www.nflabc.org 

Nanaimo Men’s Centre

Non-profit organization.

Nanaimo Men’s Centre offers support and referrals to men in the physical, emotional, intellectual and spiritual dimensions of their lives.

Address: 418D Fitzwilliam Street, Nanaimo BC V9R 3A7     
Phone: 250-716-1551                                                                                     Fax: 250-716-1557
Toll free: 1-877-716-1551
Email: info@themenscentre.ca                                              
Web: www.themenscentre.ca

Nanaimo RCMP Victim Services

Government organization.

The Nanaimo RCMP Victim Services provides assistance to victims and witness of crime and other trauma. Referrals are received from police and other community agencies and through self-referral.

Address: 303 Prideaux Street, Nanaimo BC V9R 2N3
Phone: 250-755-3146                                                                                     Fax: 250-755-3140

Nanaimo Women’s Centre

Non-profit organization.

The Nanaimo Women’s Centre provides women and families with the tools, education and resource planning to expand their social, cultural, and economic opportunities. All of their programs are offered free of charge. They support positive change by connecting individuals to services including, crisis help, tenancy support, help with applications, workshops, practical support, basic necessities, social groups, cultural activities, wellness activities, youth and elder programs, and skills/potential development programs.

Address: 150 Wallace Street, Nanaimo BC V9R 5B1
Phone: 250-753-0633                                                                                     Fax: 250-753-9506
Administrative email: coordinator@nanaimowomen.com
Web: www.nanaimowomen.com

PovNet

Non-profit organization.

PovNet is an online anti-poverty community for legal advocates, social justice lawyers, and other front line workers who assist the public with poverty law issues. Hosts a publicly accessible website with information, resources and tools comprised of grassroots organizations and service providers concerned with poverty and legal issues.

Web: www.povnet.org

Tillicum Lelum Aboriginal Friendship Centre

Non-profit society.

Tillicum Lelum Aboriginal Friendship centre offers educational and training programs, health and counselling services, social service programs and a wide variety of special cultural events and activities in the community. Their goal is to improve the quality of life for Aboriginal people living in an urban environment.

Education Centre
Address: 927 Haliburton Street, Nanaimo, BC V9R 6N4
Phone: 250-753-8291                                                                                     Fax: 250-753-6560
Email: educationcentre@tillicumlelum.ca                  
Web: www.tillicumlelum.ca 

Health Centre Building
Address: 602 Haliburton Street, Nanaimo, BC V9R 4W5
Phone: 250-753-6578                                                                                     Fax: 250-754-1390
Email: healthcentre@tillicum.ca                                             
Web: www.tillicumlelum.ca 

Vancouver Island Crisis Society

Non-profit organization administering government funded services.

The Vancouver Island Crisis Line is an Island Health contracted service that operates a 24-hour crisis line service.

Crisis Line: 1-888-494-3888
Crisis text services: 250-800-3806
Address: P.O. Box 1118, Nanaimo, BC V9R 6E7
Toll Free: 1-877-753-2495 BC only
Local: 250-753-2495

The Vancouver Island Crisis Society also maintains an online database of community services.

Web: www.vicrisis.ca/existing/community-resource-database

VictimLinkBC

Government organization.

VictimLinkBC is a toll-free, confidential, multilingual telephone service available 24 hours a day that provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Phone: 1-800-563-0808         
TTY: 1-604-875-0885; to call collect, call the Telus relay service at 711
Text: 1-604-836-6381
Email: VictimLinkBC@bc211.ca                                           
Web: www.victimlinkbc.ca

Volunteer Nanaimo

Non-profit organization.

Volunteer Nanaimo provides many programs and services which help support the non-profit agencies and the community of organizations in Central Vancouver Island spanning from Ladysmith to Lantzville. They maintain a database of current volunteer opportunities for potential volunteers to review.

Address: E-3148 Barons Road, Nanaimo, BC V9T 4B5
Phone: 250-758-7121                                                                                     Fax: 250-758-7106
Web: www.volunteernanaimo.ca

The following is a listing of local and regional organizations helping people with specific disabilities or health issues. See also the City of Nanaimo’s Directory of Clubs and Organizations for additional resources (www.nanaimo.ca/docs/recreation-parks/clubsandorganizations.pdf).

Alzheimer Resource Centre – North & Central Vancouver Island

Non-profit organization.

The Alzheimer Resource Centre provides education and support services to people with dementia and their care partners.

Address: 200-1585 Bowen Road, Nanaimo, BC V9S 1G4
Phone: 250-734-4170                                                                                     Fax: 250-734-4173
Toll-free: 1-800-462-2833 (Island only)
Email: info.nanaimo@alzheimerbc.org                                              
Web: www.alzheimer.ca/en  

Arthritis Society – Vancouver Island Regional Office 

Non-profit organization.

The Arthritis Society provides resources, tools, and expert information about arthritis.

Address: 2nd floor – 2680 Richmond Road, Victoria, BC. V8R 4S9
Phone: 250-519-4000                                                                                     Fax: 250-598-1901
Email: info@bc.arthritis.ca                                                    
Web: www.arthritis.ca

Autism Society of BC (ASBC) – Vancouver Island Branch

Non-profit organization.

ASBC provides a variety of supports to individuals with autism and their families. Vancouver Island Community Support Group runs a support group in Nanaimo. Contact the Branch Coordinator for information about local services.

Phone: 604-434-0880 ext. 106
Email: island@autismbc.ca                                                    
Web: www.autismbc.ca  

Bill’s Place Support Services

Non-profit organization.

Bill’s Place offers a unique journey to recovery for people whose lives have been affected by a brain injury, fetal alcohol disorder or mental health challenges. This service is offered within a cluster of six individual homes, apartments and other innovative living opportunities. There is a fee for their support service. People can apply through the VIHA brain injury program for funding.   

3244 Departure Bay Rd Nanaimo, BC V9T 1B4        
Phone: 250-751-1853                                                                                     Fax: 250-751-1859
Email: info@billsplace.ca                                                      
Web: www.billsplace.ca  

BC Aboriginal Network on Disability Services (BCANDS) 

Non-profit organization.

BCANDS acts as an advocacy group for BC’s aboriginal people with disabilities. They provide disability and health related support, assistance, referral, and information through individual client services to indigenous person living with disabilities anywhere in BC.

Address: #6 – 1610 Island Highway, Victoria, BC V9B 1H8
Phone: 250-381-7303                                                                                                 Fax: 250-381-7312
Toll free: 1-888-815-5511 (TTY Accessible)
Email: bcands@bcands.bc.ca                                                 
Web: www.bcands.bc.ca

BC Epilepsy Society 

Non-profit organization.

BC Epilepsy Society has the mandate to empower, educate and support British Columbians living with epilepsy and their families, and support research to make their lives easier. Their website contains links to resources and online supports.

Address: 2500 – 900 West 8th Avenue, Vancouver, BC V5Z 1E5
Phone: 1-604-875-0604                                                                                  Fax: 1-604-875-0617
Toll free: 1-866-374-5377
Email: info@bcepilepsy.com                                                 
Web: www.bcepilepsy.com

BC Schizophrenia Society (BCSS) – Nanaimo Branch

Non-profit organization.

BCSS provides support and education to family and friends of people with schizophrenia and other serious and persistent mental illnesses. The Nanaimo Branch runs Family Mental Illness Education Courses and provides information and referral to services within our community.

Address: 200-1585 Bowen Road, Nanaimo, BC V9S 1G4
Phone: 250-753-9923                                                                                     Fax: 250-753-9203
Email: nanaimo@bcss.org                                                      
Web: www.nanaimo.bcss.org

Canadian Cancer Society – Nanaimo Office

Non-profit organization.

The Nanaimo office of the Canadian Cancer Society offers information and support to people affected by cancer. Among their services are referrals for transportation to treatments or medical appointments and lodge accommodation, wigs, bras and prostheses, other cancer resources plus support groups and programs.

Address: 777E Poplar Street, Nanaimo, BC V9S 2H7
Phone: 250-741-8180                                                                                     Fax: 250-741-8188
Toll free: 1-855-287-8882     
Email: nanaimo@bc.cancer.ca                                                           
Web: www.cancer.ca/en/?region=bc  

Canadian Mental Health Association (CMHA) – Mid Island Branch

Non-profit organization.

The Canadian Mental Health Association is a national, non-profit organization promoting mental health. The CMHA Mid-Island Branch provides the following programs and services:

·         Housing

·         Social Centre on Wesley Street

·         Scholarships and Bursaries

·         Education and Wellness

·         Nutrition – The Peppermill

·         Overdose Prevention site

·         Employment Support

·         Homeless Outreach

Address: 437 Wesley Street, Nanaimo BC V9R 2T8
Phone: 250-244-4042                                                                                     Fax: 250-244-4045
Web: www.mid-island.cmha.bc.ca

Canadian National Institute for the Blind (CNIB)

Non-profit organization. Products available for purchase.

CNIB is a registered charity that provides products and community services to people who are blind or partially sighted to live independently.

CNIB BC–Yukon – Victoria office
Address: 2340 Richmond Road, Victoria BC V8R 4R9
Phone: 250-595-1100
Helpline: 1-800-563-2642                                                     
Web: www.cnib.ca/en/bc-yukon

 

Among their services, CNIB operates Vision Loss Rehabilitation British Columbia that provides rehabilitation therapy for people with vision loss. Contacts for Vision Loss British Columbia are:

Phone: 1-844-887-8572
Email: info@vlrehab.ca                                                                     
Web: bc.visionlossrehab.ca/en  

 

CNIB also operates an online store with a catalogue of consumer products and assistive technology including books, assistive products, daily living and medical aids. Online store website: www.shop.cnib.ca  

Clay Tree Society

Non-profit organization.

Clay Tree provides community integration programs to individuals 19 years and older with developmental disabilities. It is committed to incorporating person-centered planning for its participants through a network of support. All programs are designed to assist individuals in leading rich, fulfilling lives and to facilitate self-determination. Their programs reflect the strengths and needs of individuals with developmental disabilities and provide support in the pursuit of their goals. All participants attending their programs are referred by Community Living British Columbia (CLBC).

Mailing address: 838 Old Victoria Road, Nanaimo, BC V9R 6A1
Phone: 250-753-5322                                                                                     Fax: 250-753-2749
Email: claytree@shaw.ca                                                       
Web: www.claytree.org

Coastal Support Services

For-profit business providing contracted government-funded services.

Coastal Support Services provides support for adults with developmental or brain injuries. Services include individual one-on-one community or in-home support, community inclusion, residential support and assistance gaining employment. Referrals are made through Community Living BC or Island Health Brain Injury Program. Fee-for-services are also available. 

Address: 219 Pine Street, Nanaimo, BC V9R 2B5
Phone: 250-754-0740                                                                                     Fax: 250-754-0784
Email: info@coastalsupportservices.ca                                              
Web: www.coastalsupportservices.ca

Community Living BC (CLBC)- Nanaimo 

Provincial government agency.

CLBC is a provincial Crown Agency that funds service agencies for adults with development disabilities and their families in British Columbia. CLBC also serves adults with a diagnosis of Fetal Alcohol Spectrum Disorder or Autism Spectrum Disorder. CLBC is working to encourage communities to provide people with development disabilities more choices about how they live, work and contribute.

Address: 6531 Metral Drive, Nanaimo, BC V9T 2L9
Phone: 250-390-7200                                                
Toll Free:  1-855-390-7200
Email: clbcnanaimo@gov.bc.ca                                             
Web: www.communitylivingbc.ca

Family Caregivers of British Columbia

Non-profit organization.

Family Caregivers of BC gives support and information to those providing eldercare to a parent, caregiving a spouse or partner or providing care to another adult family member or friend.

Caregiver Support Line: 1-877-520-3267
Office Phone: 1-250-384-0408                                              
Web: www.familycaregiversbc.ca  

Getting Together with Technology (GTT)

Non-profit organization.

GTT is a program of the Canadian Council of the Blind which holds meetings to inform people who are blind or partially-sighted about assistive technology. GTT and NOVI have amalgamated to expand their support.

Contact: Albert Ruel                                                  
Phone: 250-240-2343
Email: GTTWest@CCBNational.net                          
Web:
www.gttprogram.wordpress.com

Heart and Stroke Foundation – Nanaimo Office

Non-profit organization.

The Heart and Stroke is a volunteer-based health charity that provides resources and support related to heart disease and stroke.

Address: 401 – 495 Dunsmuir Street, Nanaimo BC V9R 6B9
Phone: 250-754-5274                                                                                     Fax: 250-754-5275
Web: www.heartandstroke.ca  

Island Deaf and Hard of Hearing Centre (IDHHC)

Non-profit organization.

IDHHC provides client-focused services and support to individuals experiencing hearing loss or deafness. IDHHC provides a range of services related to hearing health family and community, employment, interpreting and captioning.

Address: 101 – 75 Front Street, Nanaimo, BC V9R 5H9
Phone: 250-753-0999                                                                                                 Fax: 250-753-9601
TTY: 250-753-0977   
Toll Free: 1-877-424-3323 (voice & TTY)
Text Interpreting: 250-818-0479
Email: nanaimo@idhhc.ca                                                     
Web: www.idhhc.ca  

MS Society of Canada – South & Central Vancouver Island Chapter

Non-profit organization.

The MS Society of Canada provides programs and services to support people living with Multiple Sclerosis and their families and friends. Contact the Victoria office to learn about services in Nanaimo.

Address: 306-3301 Douglas St, Victoria, BC V8Z 3L2
Toll Free:
1-800-268-7582
Email: info.bc@mssociety.ca                                     
Web: www.mssociety.ca/

Mid Island Amputee Support Group

Non-profit organization.

Mid Island Amputee Support Group provides social, educational, and self-management support to those affected by limb loss with the incentive of improving their quality of life and encouraging active participation within the community. Meets about once a month at Nanaimo Regional General Hospital (NRGH); see Facebook page for details.

Meeting address: NRGH, 1200 Dufferin Crescent, Nanaimo, BC V2S 2B7
Phone: None
Facebook:
http://www.facebook.com/Mid-Island-Amputee-Support-Group-388190051262096/

Muscular Dystrophy Canada – Western Canada Region – Victoria Office

Non-profit organization.

Muscular Dystrophy Canada’s Community Offices provide resources and training for community volunteers and deliver services and fundraising programs at the community level. They help clients obtain a wide range of assistive devices to aid with mobility, breathing, sitting and positioning, accessibility, communications and seeping.

Address: 817A Fort Street, Victoria, BC V8Z 1H6
Victoria Disability Resource Centre
Phone: 1-250-595-0044, ext. 112
Toll free: 1-800-366-8166                                                     
Web: www.muscle.ca  

Nanaimo Association for Community Living (NACL) 

Non-profit organization.

A non-profit society dedicated to supporting people with developmental disabilities. NACL provides permanent housing through their Residential Services and Home Sharing programs. Their Actions Day Program provides support and empowerment to build self-determination and increase self-supporting skills by focusing on personal growth and community inclusion. The overall intent of the Actions Expansion Program is to stimulate personal growth and exploration, to lead participants to greater levels of independence in their daily lives, and to promote positive habits of lifelong learning. Participants for these four programs must be referred through Community Living BC. NACLWorks! provides individualized job search assistance and support to the person and the business through job coaching and communication. NACL’s Snoezelen Room is a multi-sensory environment that has no agenda – it can be either calming or stimulating to participants, as a place where they can just “be”. Appointments are on a fee basis, available for both internal and external users.

Address: 201 – 96 Cavan Street, Nanaimo, BC V9R 2V1
Phone: 250-741-0224
Email: info@nanaimoacl.com                                                
Web: www.nanaimoacl.com

Nanaimo Brain Injury Society

Non-profit organization.

The Nanaimo Brain Injury Society provides support, education and rehabilitation to people living with brain injuries. Contact their NBIS Intake Worker at 250-753-5600 for service inquiries and referrals.

Address: 285 Prideaux Street, Nanaimo, BC V9R 2N2
Phone: 250-753-5600                                                                                     Fax: 250-753-5607
Email: info@nbis.ca                                                  
Web: www.nbis.ca  

Nanaimo Disability Resource Centre (NDRC)

Non-profit organization.

NDRC is a non-profit organization committed to providing support, resources, and opportunities for empowerment which allow persons living with disabilities to make informed choices about their lives. Their goals are achieved through programs and services designed by and for people living with disabilities. These programs and services include:

Parking Permits for Persons with Disabilities: Parking Permits are issued at the NDRC. These are authorized by a medical professional for a temporary or permanent disability applicant. Temporary permits are for 6 or 12 months and a medical professional’s signature is required for renewal. Permanent disability placards are issued for three year terms and do not require a medical professionals signature to renew. Permanent disability permits can be renewed in person, by mail or over the phone using a credit card as long as the original document is on file with NDRC. Accounts can be transferred from one issuing office’s jurisdiction to another. Applications can be found on-line on our web site, most doctors’ offices and in our office on Departure Bay Road. Fees can be paid by cash, cheque, debit, Visa, MasterCard, or American Express.

Computer School: All classes are FREE for persons with disabilities and seniors. Is there an aspect of using a computer or tablet that you need assistance with or are curious about? … Then we have the classes for you! For those who are blind or partially sighted we have teachers experienced in using screen readers, talking GPS, cell phones, document scanners/readers, talking book players or magnification software/devices. Our classes are small, dynamic and interactive focussing on what is important to you, the student. In our basic classes you will receive up to 20 weekly classes of 90 minutes in length. Contact Allison at 250-758-5547 during business hours (8:30am to 4:00 pm Monday through Friday).

Resources: NDRC also provides an information and referral service. Our online Resource Directory is on our website at www.ndrc.info and provides information on what’s available locally, provincially and federally.  If you phone our office, you can ask your questions in a safe non-judgemental, respectful environment. If further help is needed we have over 100 brochures, rack cards and informational pieces from government, not-for-profit organizations and for-profit organizations and businesses available in our office to help you. We will also answer questions sent via email to info@ndrc.info If you have time, stop by in person and speak to a friendly volunteer. We will ALWAYS get back to you even if we are unable to find a satisfactory answer. We are here to help.

Address: 2-4166 Departure Bay Road, Nanaimo, BC V9T 4B7
Phone: 250-758-5547
Email: info@ndrc.info                                                           
Web: www.ndrc.info 

Nanaimo Organization for the Vision Impaired (NOVI)

Non-profit organization.

NOVI serves the social and recreational needs of people who are visually impaired or blind. NOVI stands for “No Obstacles for the Visually Impaired”.

Contact: Hank Paulsen, NOVI Coordinator
Phone: 250-586-6285
Email: novi-group@shaw.ca
Facebook: www.facebook.com/NOVI.group

Nanaimo Supportive Lifestyles

Non-profit organization.

Nanaimo Supportive Lifestyles provides support services for adults with cognitive disabilities. Among their services are: Individualized One-on-One Service, Daytime Group Services, Social Group Nights, Fitness Goals, Yoga and Mindfulness, and Bus Training. If you are interested in any of their services, please contact your Community Living British Columbia Nanaimo Facilitator and ask for a referral.

Address: 225 – 285 Prideaux Street, Nanaimo, BC V9R 2N2 
Phone: 250-753-0332                                                                                     Fax: 250-754-5015
Web: www.nanaimosl.ca

Nanaimo Unique Kids Organization (NUKO)

Non-profit organization.

NUKO provides support services and relief to children with neuro-developmental disabilities by developing and implementing holistic recreation, education, and social integration opportunities and services.

Address: 60 Needham Street, Nanaimo, BC V9R 1K4           
Phone: 250-591-0102
Email: tnielsen@nuko.ca                                                       
Web: www.nuko.ca 

Spinal Cord Injury BC (SCI-BC)

Non-profit organization.

SCI-BC provides information and support to people living with spinal cord injury or related disability in BC. Contact the SCI-BC office or the local Peer Program Coordinator and Information Services Agent about services.

SCI-BC Office Phone: 1-800-689-2477
Bert Abbott, Local Peer Program Coordinator
Phone: 1-250-616-1186
Email: babbott@sci-bc.ca                                                      
Web: www.sci-bc.ca

Vancouver Island Mental Health Society (formerly Columbian Centre Society)

Non-profit organization.

Vancouver Island Mental Health Society is a non-profit organization that provides psychosocial rehabilitation for adults with mental health and addictions concerns, and / or cognitive challenges. They provide housing and community-based programs for individual adults who have psychiatric disabilities. The Society also conducts community educational workshops and produces, in partnership with Radio Malaspina Society, a weekly community FM radio and online podcast program about people living with mental illness, addictions, and / or homelessness.

Address: 2356 Rosstown Road, Nanaimo, BC V9T 3R7       
Phone: 250-758-8711                                                                                     Fax: 250-751-1128
Email: info@vimhs.org
Web: 
www.vancouverislandmentalhealthsociety.org

This listing of education and training programs is specific to persons with disabilities.

Computer Comfort Program – Neil Squire Society

Non-profit organization administering government funded program.

Computer Comfort provides the perfect starting point for adults with physical or sensory disabilities who want to develop basic computer skills. It offers one-on-one computer tutoring in Burnaby at no cost in a supportive, client-centred environment; a refurbished donated computer for the home, if needed; and ongoing technical support. Computer Comfort is also available online via Distance Learning. The Assistive Technology specialists will provide equipment trials, evaluation and support.

Contact: Allison, Nanaimo Disability Resource Centre
Phone: 250-758-5547
Email: allison@ndrc.info

National Educational Association of Disabled Students (NEADS)

Non-profit organization.

NEADS is a consumer-controlled, cross-disability charitable organization. NEADS’ mandate is to support full access to education and employment for post-secondary students and graduates with disabilities across Canada.

NEADS maintains a comprehensive website (www.neads.ca) with a directory of Canadian college and university disability service providers and links to service centre websites as well as numerous online resources and publications.

NEADS also maintains a financial aid portal (Disability Awards www.disabilityawards.ca), a searchable database of scholarships, bursaries, student loans, and grants for students with disabilities studying at Canada’s colleges and universities.

Nanaimo Disability Resource Centre (NDRC)

Non-profit organization. See full listing under Disability Organizations section of this directory.

Computer Training Classes are FREE to persons with disabilities and seniors at NDRC. NDRC offers small classes and one-on-one lessons, focusing on individual goals and interests. Topics include basic computer usage, email, Internet, cell phones, tablets and other technologies. This program also offers free  computer skills instruction and assistive device training to people requiring specialized training. In general, these people are blind or partially sighted, deaf or hard of hearing, or use specialized software such as Dragon Naturally Speaking. Outreach programs also assist those who are unable to leave their homes due to their disability

Address: 2-4166 Departure Bay Road, Nanaimo, B.C V9T 4B7        
Phone: 250-758-5547                                                                                     Fax: 250-758- 5504
Email: info@ndrc.info                                                                       
Web: www.ndrc.info  

Nanaimo Unique Kids Organization (NUKO)

Non-profit organization.

NUKO offers Early Intervention, Early Learning as well as Learning Centre programs to children who face neurological disabilities like Austism, Down Syndrome, Fetal Alcohol Syndrome and others that impact learning.

Address: 60 Needham Street, Nanaimo BC V9R 1K4
Phone: 250-591-0102
Email: tnielsen@nuko.ca
Web: www.nuko.ca

Pacific Training Centre for the Blind – Victoria

Non-profit organization.

The Pacific Training Centre for the Blind (PTCB) is a Canadian grassroots charitable service organization founded and run by blind people. Its training fosters independence, where blind people empower blind people to be employed, independent and free. PTCB runs the Blind People in Charge Program offering regular, intensive rehabilitation to people who are blind or who are losing their vision; it is also the only program that uses an empowering, problem-solving model of instruction, where blind people are the teachers, planners, directors and administrators. PTCB also runs the Right on the Dot Program that teaches Braille literacy skills. Programs are held in Victoria. Anyone over 18 who is blind or is experiencing significant vision loss may apply including those who are experiencing other challenges. There is no charge to students; however donations are always welcome.

Phone: 250-580-4910
Email: info@pacifictrainingcentre.ca                                    
Web: www.pacifictrainingcentre.ca  

Vancouver Island University-Disability Services Office

Public institution.

The VIU Disability Services Office provides information, support services and reasonable accommodation in all programs to students with documented permanent and temporary disabilities ranging from attention deficit, learning disabilities, chronic health issues, hearing and visual impairments, physical disabilities and temporary impairments due to accident, illness or injury.

All students with disabilities are encouraged to register with the office. Access to most services and programs provided by Disability Services are restricted to students who have registered with Disability Services.

Disability Services – Nanaimo Campus           
Address: Building 200 – Second Floor, Room 214, 900 Fifth Street, Nanaimo, BC V9R 5S5
Phone: 250-740-6446
Email: disabilityaccessservices@viu.ca                                              
Web: www.viu.ca/disabilityservices

Vancouver Island University – Workplace Essential Skills and Training Program (WEST)

Public institution.

The program is specifically designed for students with developmental and cognitive disabilities and is designed to assist students’ development with personal, interpersonal, and employment skills required to obtain and maintain employment. The program goal is for the students to gain skills necessary to foster personal growth and independence.

WEST Program – Nanaimo Campus
Address: Building 205, 900 Fifth Street, Nanaimo, BC, Canada V9R 5S5
Phone: 250-740-6425                                                                                     Fax: 250-740-6486
Email: acp@viu.ca                                                                 
Web: acp.viu.ca  

Accommodation Works! 

Federal government.

Accommodation Works! is a user-friendly guide to human rights in the workplace including the rights of the disabled.

Web: www.chrc-ccdp.gc.ca/eng/content/accommodation-works

Community Futures BC Entrepreneurs with Disabilities Program

Non-profit organization with government funding for the program.

Community Futures’ Entrepreneurs with Disabilities Program isa business loans program that reduces obstacles people with disabilities or ongoing health issues may face when looking for financing. The EDP provides flexible financing and specialized assistance to qualified business owners.

Contact Community Futures British Columbia for details about the program and for eligibility criteria

Contact: Garry Angus, EDP Provincial Coordinator
Phone: 1-604-289-4222 ext. 226       
Email: gangus@communityfutures.ca                                                
Web: www.communityfutures.ca

Opportunities Fund – Working Together Program – Neil Squire Society (Contractor)

Non-profit organization administering program with federal government funding.

The Opportunities Fund for Persons with Disabilities program helps people with disabilities prepare for, obtain and maintain employment or self-employment.

Basic Participant Eligibility:

·         Have a self-declared disability

·         Require assistance to prepare for, obtain and keep employment or self-employment

·         Are legally entitled to work in Canada

·         Are NOT currently receiving EI

 

Contact: Sara Bains, Director of Employment Programs
Phone: 1-604-473-9363 ext. 142
Toll free: 1-877-673-4636
Email: sarab@neilsquire.ca                                                    
Web:
www.neilsquire.ca/individual-programs-services/workingtogether/

Technology@Work Program – Neil Squire Society (contractor)

Non-profit agency contracted by provincial government to deliver this program.

Neil Squire Society is contracted by the provincial government to provide Technology@Work services. The Program supports people who have a work related barrier due to a disability or a functional limitation and who require Assistive Technology for employment or volunteer activities in British Columbia.

Address: 400 – 3999 Henning Drive, Burnaby, BC, V5C 6P9
Phone: 1-778-945-1211                                                                                                                     
Toll free: 1-844-453-5506
Email: technologyatwork@neilsquire.ca                                
Web: www.neilsquire.ca/individual-programs-services/technologywork/

WorkBC Employment Services Centres

Provincial government funded.

The Employment Program of British Columbia (EPBC) is available to all unemployed British Columbians who are seeking employment and are legally eligible to work in B.C. The program offers a range of services that support job seekers to find and maintain employment and to improve employment readiness.

If you are a person with a disability and need help to keep your job, a WorkBC Centre can help you. It is recommended that you contact them first about programs and referrals.

Work BC Contractor

GT Hiring Solutions

For-profit organization administering programs the under the Employment Program of BC.

Brooks Landing
Address: 255 – 2000 Island Highway North, Nanaimo BC V9S 5W3
Phone: 250-729-5627                                                                                     Fax: 250-756-8899
Email: nanaimo@gthiringsolutions.ca
Web: www.gthiringsolutions.ca  

Downtown Nanaimo
Address: 101 – 155 Skinner Street, Nanaimo, BC V9R 5E8
Phone: 250-714-0085                                                                                     Fax: 250-714-0093
Email: nanaimo@gthiringsolutions.ca
Web: www.gthiringsolutions.ca

Vancouver Island Vocational & Rehabilitation Services Ltd (VIVRS)

For-profit organization administering programs under the Employment Program of BC.

As part of the EPBC team led by GT Hiring Solutions, VIVRS offers integrated and accessible services to help British Columbians be successful in finding and keeping work. VIVRS provides specialized employment and life skill services to residents of Nanaimo who: Identify themselves as living with a disability, have multiple life challenges that make employment difficult or are women who have experienced abuse or violence.          

Address: 241 Milton Street, Nanaimo, BC V9R 2K5 (Head office)
Phone: 250-753-4225                                                            
Web: http://www.vivrs.ca/

The federal and provincial governments provide programs that can assist eligible people with disabilities with getting back to work, income support, skills training, etc. The Canada Benefits website (canadabenefits.gc.ca) is a great starting place to assist with locating federal, provincial and territorial program and services.

Provincial Government Programs & Services

BC Fuel Tax Refunds

Provincial government. See also Federal Fuel Excise Gasoline Tax Refund under Canadian Government services.

When you purchase fuel in B.C., you pay fuel tax. If you have a qualifying disability and you are the registered owner of a vehicle, the fuel tax refund program allows you to request a refund of the provincial motor fuel tax you paid in BC. If you qualify, you’re eligible for a fuel tax refund of up to $500 each calendar year.

For more information about the program go to: www2.gov.bc.ca/gov/content/taxes/sales-taxes/motor-fuel-carbon-tax/fuel-tax-refund

To register, complete the Application for Registration for the Fuel Tax Refund Program for Persons with Disabilities form (FIN119). You can download the form at:  https://www2.gov.bc.ca/assets/gov/taxes/sales-taxes/forms/fin-472-refund-provincial-fuel-tax-persons-with-disabilities.pdf

To find your local Ministry of Social Development and Social Innovations phone 1-866-866-0800.

The form is available at any Service BC Centre, or it can be mailed to you. The forms are also available at the Nanaimo Disability Resource Centre.

Toll Free: 1-877-388-4440
Email: CTBtaxQuestions@gov.bc.ca

To submit the application form:

·         Fax it to 250-356-2195

·         Drop it off at any Service BC Centre

·         Mail it to: Ministry of Finance, PO Box 9442 Stn Prov Govt, Victoria, BC V8W 9V4

·         Online eTaxBC: www.etax.gov.bc.ca/btp/eservices/

BC Ministry of Social Development and Poverty Reduction

Provincial government.

The British Columbia Employment and Assistance (BCEA) Program includes services that promote greater independence for people with disabilities.

Persons with Persistent Multiple Barriers (PPMB) – People with persistent multiple barriers to employment, may be able to get extra assistance. This help gives them the time and support they need to overcome their barriers to employment and move toward independence. It also gives them extra time to transition to other types of assistance if they are eligible, like disability assistance.

Toll free: 1-866-866-0800
Web: https://www2.gov.bc.ca/gov/content/family-social-supports/income-assistance/on-assistance/employment-planning/ppmb

Persons with Disabilities (PWD) –

Disability assistance can help to people who need financial or health support. Individuals must be designated as a Person with Disabilities (PWD) to receive this type of assistance.

Toll free: 1-866-866-0800
Web: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/disability-assistance

BC Services to Adults with Developmental Disabilities Program (STADD)

Provincial government.

Services to Adults with Developmental Disabilities (STADD) is a program that aims to improve the experiences of youth with developmental disabilities and their families during the transition to adulthood. STADD transition coordinators, called Navigators, work with youth and families, helping them identify their needs and goals and assemble a support team.

Toll free: 1-855-356-5609
Web: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/transition-planning-for-youth-young-adults

Canadian Government Programs and Services

Canada Revenue Agency – Medical & Disability Related Information 

Federal government.

This guide is for persons with medical expenses or impairments in physical or mental functions and for supporting family members. It gives information on eligible medical expenses, services they provide for persons with impairments in physical or mental functions, and other related information on income tax, excise tax, customs, and the goods and services tax/harmonized sales tax (GST/HST).

Link to Publication: https://www.canada.ca/content/dam/cra-arc/formspubs/pub/rc4065/rc4065-17e.pdf

Request braille, large print, e-text, or MP3 formats:
Phone: 1-800-959-8281
Web:  cra.gc.ca/alternate 

Public Safety Canada – Emergency Preparedness Guide for People With Disabilities / Special Needs (publication)

Federal government.

Similar to the Emergency Preparedness Guide, this provides specific information for people with disabilities and their families to be prepared for any emergency. This publication is available online at GetPrepared.ca and is also available in multiple formats: audio, Braille, large print an e-text diskette. To order, please call:

Toll free: 1-800-622-6232
Email: info@GetPrepared.ca

Print copies are also available for a $1 donation at the Nanaimo Disability Resource Centre office.

Federal government.

Service Canada 

Federal government

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. We are committed to improving services for Canadians by working with partners to provide access to the full range of government services and benefits that Canadians want and need through the Internet, by telephone, in person or by mail. Service Canada is part of a Government of Canada-wide service.

Address: Nanaimo Service Canada Centre, Suite 201, 60 Front Street, Nanaimo, BC
Toll free: 1-800-206-7218     
TTY: 1-800-529-3742
Web:
http://www.servicecanada.gc.ca/tbsc-fsco/sc-dsp.jsp?rc=5988&lang=eng

Other Federal Services:

Assisted LivingAssisted Living program assists First Nation members who have functional limitations due to age, health problems or a disability in maintaining their independence, maximizing their level of functioning and living in a safe and healthy environment. Contact the British Columbia Regional office for more information.

Toll Free: 1-800-567-9604
Fax: 1-866-817-3977
TTY: 1-866-553-0554 (toll free)
Email: aadnc.infopubs.aandc@canada.ca
Web: www.aadnc-aandc.gc.ca/eng/1100100035250/1100100035251

Bureau of Pensions Advocates (BPA) – provides free legal help for people who are not satisfied about their claims for disability benefits.

Toll free: 1-877-228-2250
Web: veterans.gc.ca/eng/about-us/organization/bureau-pensions-advocates

 

Canada Pension Plan – Children’s Benefits – provides monthly payments to the dependent children of disabled or deceased CPP contributors.

Web: https://www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-childrens-benefit.html

Canada Pension Plan – Disability Benefits (CPP) is an earnings-related social insurance program. It ensures a measure of protection to a contributor and his or her family against the loss of income due to retirement, disability and death.

Web: https://www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-disability-benefit.html 

Canada Pension Plan – Disability Vocational Rehabilitation Program is a voluntary program that helps Canada Pension Plan (CPP) disability benefit recipients return to work.

Web: www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-disability-benefit/vocational-rehabilitation.html

Canada Student Loans Program – Severe Permanent Disability BenefitThe Severe Permanent Disability Benefit (www.canada.ca/en/employment-social-development/services/education/severe-permanent-disability-benefit.html) allows for the forgiveness of Canada Student Loans for persons who have a severe permanent disability and are experiencing hardship repaying their loans due to their disability.

Contact the National Student Loans Service Centre (NSLSC) (www.pca-cal.ca/en/Apprentice-Loan-Information/Repay-your-loan/Severe-permanent-disability-benefit)  at 1-888-815-4514 (within North America) and request to have your call forwarded to the Canada Student Loans Program (CSLP) to find out if you are eligible to apply for this benefit. TTY service is available (1-888-815-4556) or FAX (1-888-815-4657).

www.canada.ca/en/employment-social-development/services/student-financial-aid/student-loan/student-loans/overview.html

Child Disability Benefit is a tax-free benefit for families who care for a child under age 19 who is eligible for the disability tax credit.

Web: www.cra-arc.gc.ca/cdb/

Federal Excise Gasoline Tax Refund (See also BC Fuel Tax Refunds.)If you have a permanent mobility impairment and cannot safely use public transportation and are the registered owner of your vehicle, as certified by a qualified medical practitioner, you can apply for a refund of part of the federal excise tax on gasoline you buy. Application form and instructions are available at Nanaimo Disability Resource Centre or go to:            

Web: cra-arc.gc.ca/E/pbg/ef/xe8/README.html

Registered Disability Savings Plan (RDSP) – A long-term savings plan to help Canadians with disabilities and their families save for the future. Contributions to RDSP may be supplemented by a Canada Disability Savings Grants and a Canada Disability Savings Bond.

Web: servicecanada.gc.ca/eng/goc/rdsp.shtml

Home Adaptations for Independence (HAFI) – Administered provincially, this program offers financial assistance for home modifications that improve accessibility and promote safe and independent living.

Web: www.bchousing.org/housing-assistance/rental-assistance-financial-aid-for-home-modifications/home-adaptations-for-independence

Disability Tax Credit – A non-refundable tax credit that helps persons with disabilities or their supporting persons reduce the amount of income tax they may have to pay. This amount includes a supplement for persons under 18 years of age at the end of the year.

Phone: 1-800-959-8281         
Web: cra-arc.gc.ca/disability   

The primary access points to healthcare services are through a General Practitioner, walk-in medical clinic, and VIHA. To find a General Practitioner, the BC College of Physicians and Surgeons directory lists doctors accepting new patients or contact doctors’ offices directly.

AIDS Vancouver Island (AVI) Health Centre – Nanaimo 

Non-profit organization.

The AVI Health Centre serves the needs of people infected and affected by HIV and hepatitis C. They offer low barrier, free treatment and support to people struggling with opiate addiction. Other services include a weekly HIV Primary Care clinic and Positive Wellness Program for people living with HIV/AIDS and/or hepatitis C.

Address: 102 – 55 Victoria Road, Nanaimo, BC V9R 4N9
Phone: 250-754-9111 Health Centre Program
Fax: 250-754-9888
Toll free: 1-888-530-AIDS (2437)
Email: health.centre@avi.org 
Web: avi.org/

Alcohol & Drug Information & Referral Service

Non-profit organization.

This service is available 24 hours a day to people across B.C. needing help with any kind of substance abuse issues. It provides information and referral to education, prevention and treatment services and regulatory agencies.

Toll free: 1-800-663-1441

BC College of Physicians and Surgeons

Non-profit organization.

The College of Physicians and Surgeons of British Columbia regulates the practice of medicine under the authority of provincial law. Their website has searchable Find A Physician data base that can filter family physicians accepting new patients. The website also provides information about filing complaints.

Web: https://www.cpsbc.ca/

BC Ministry of Health – My Voice: Expressing My Wishes for Future Health Care Treatment – Advance Care Planning Guide (publication)

Provincial government.

The BC government’s advance directive care planning guide can be used to learn about advance care planning and also to make your own advance care plan that will serve as your voice in the future. In BC, advance directives, which are legal documents, are an option for all capable adults who want to do advance care planning. The plan can include written instructions and naming someone to make your health and personal care decisions know if you become incapable. Please note that you can select the pages to print from the online document. You do not have to print the entire document. To purchase hard copies, visit Crown Publications website or phone 1-800-663-6105.

Web: health.gov.bc.ca/library/publications/year/2013/MyVoice-AdvanceCarePlanningGuide.pdf 

Print copies are also available for a $1 donation at the Nanaimo Disability Resource Centre office.

Community Outreach Dental Endeavor (CODE)

Non-profit organization. Fee for services.

CODE is a low-cost (not for profit) dental clinic operated by the John Howard Society in Nanaimo with volunteer practitioners. Not for Profit means that CODE fees are set to cover only the actual cost of providing dental procedures. In addition to providing you with pain-management based dental services including dental hygiene and denturist services, CODE staff will assist you with your insurance claims by sending in the forms to your dental plan for treatments and procedures received in the clinic. Patients are asked to cover one-half (1/2) of the cost of a treatment at the clinic. Check their website for dates and times of walk-in clinics.

Address: 489 Wallace Street, Nanaimo, BC V9R 5B7           
Phone: 250-591-0771
Web: johnhowardbc.ca/regions/nanaimo/our-programs/dental-code/

Denturist Association of British Columbia (DABC)

Non-profit organization.

DABC offers an online directory to find denturists in various communities. Their webste also provies information on everything relate to dentures and an FAQ.

Phone: 1-604-886-1705         
Email: info@denturist.bc.ca                                                   
Web: denturist.bc.ca

HealthLink BC

Provincial government.

HealthLink BC is a provincial service that provides health information by phone or web. On the website, you will find medically-approved information on more than 5,000 health topics, symptoms, medications, and tips for maintaining a healthy lifestyle. You can also search the online Directory to find health services near you.

Call HealthLinkBC to speak with a health service navigator who can help you find health information or health services, or connect you with a nurse, dietitian, or pharmacist. Call 811 to speak with a navigator anytime of the day or night.

If you or someone in your care has chest pains, difficulty breathing, or severe bleeding, it could be a life-threatening emergency. Call 911 or the local emergency number immediately.

If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.

Phone: 811     
TTY: 711
Email: healthlinkbc@gov.bc.ca                                                          
Web: healthlinkbc.ca

Healthlink BC – Dial-A-Dietitian

Provincial government.

HealthLink BC’s registered dietitians can answer healthy eating and nutrition questions. Dietitians are available Monday to Friday from 9 am to 5 pm PT;

Phone: 811
TTY: 711
Toll-free in BC: 1-800-667-3438
Web: healthlinkbc.ca/healthyeating

Island Health – Health Services Links

Provincial government.

Island Health delivers many types of services for residents, clients and patients. Visit their website for links.

Web: www.viha.ca/services.html

Island Health – Mental Health & Substance Use Services

Provincial government.

Mental Health & Addition Services is a part of Island Health’s Adult Mental Health and Substance Use Services. It provides a variety of programs for people with mental health and addiction problems. These include Screening & Referral Services; Acute & Short-Term Services; Withdrawal Management; Ongoing Illness Management, Support and Recovery Services.  Services at the Crisis Counselling Clinic are available on a walk in basis.

Monday – Friday 10:00am – 6:15 pm
Address: 203 – 2000 Island Highway (Brooks Landing), Nanaimo, BC V9S 5W3
Phone: 250-739-5710

Island Health – Nanaimo Home and Community Care 

Provincial government.

Nanaimo Home and Community Care provides a variety of services in the community and in the home, depending on your care needs and if you are eligible. Our services may be short-term for individuals recovering from a procedure or condition, or long-term if ongoing care is needed. Among their services are nursing care and physical and occupational therapy assessments to help individuals obtain and learn to use equipment designed to improve safety at home. Nanaimo Home and Community Care can also offer other options based on needs such as residential care and assisted living. 

Address: 1665 Grant Avenue, Nanaimo, BC V9S 5K7          
Phone: 250-739-5749                                                                                    
Toll Free:
1-877-734-4101    
Web: www.viha.ca/hcc/

Island Health – Nanaimo Seniors Outreach Team

Provincial government.

Seniors outreach is available to support family physicians and community health care providers when a senior needs further assessment and treatment. In addition, Seniors Outreach Teams teams may be responsible for investigations of abuse and neglect.  Please contact a Community Access Centre for more information.

Nanaimo Community Access Centre (for Central Island)
Phone: 250-739-5749            
Toll Free: 1-877-734-4101

Medical Services Plan of BC 

Provincial government.

The Medical Services Plan (MSP) insures medically-required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures.      

Mailing address:
Health Insurance BC, PO Box 9035 Stn Prov Govt, Victoria, BC V8W 9E3
Phone: 1-604-683-7151         
Toll Free: 1-800-663-7100    
Email: mspenquiries@hibc.gov.bc.ca (General Inquiries)
Web: gov.bc.ca/gov/content/health/health-drug-coverage/msp

PharmaCare and Fair PharmaCare – Health Insurance BC

Provincial government.

BC PharmaCare helps B.C. residents with the cost of eligible prescription drugs, and certain medical supplies and pharmacy services. It provides assistance through several drug plans. The largest is the income-based Fair PharmaCare plan.

Mailing address: PO Box 9655 Stn Prov Govt, Victoria, BC V8W 9P2
Lower Mainland phone: 604-683-7151
Toll free: 1-800-663-7100
Web: gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents

Vancouver Island Crisis Line

Crisis and Emergency Services are provided thru the 24-hour Vancouver Island Crisis Line.

Toll free: 1-888-494-3888
Web: www.vicrisis.ca

The following services may be available to assist people living in their own homes to make life easier and is in no way a comprehensive list.

Bayshore Health Care

For-profit business.

Bayshore Health Care provides home care services, therapy and rehabilitation services, speciality health care and government healthcare services.

Address: 1650 Terminal Avenue North, Unit 204, Nanaimo BC V9S 2L4
Phone: 778-841-0109                                                                                     Fax: 250-591-3460
Toll Free: 1-877-470-2253
Web: www.bayshore.ca/locations/bayshore-home-health-nanaimo-bc/

Better Meals

For-profit business.

Better Meals offer a wide selection of affordable, nutritious and ready-to-eat full course meals. They deliver throughout Mid-Vancouver Island.

Address: 5742 Beresford St., Burnaby, BC V5J 1J1
Phone: 1-604-299-1877                                                                                  Fax: 1-604-291-0822
Toll Free: 1-888-838-1888                                                    
Web: bettermeals.ca

Care-One Medi Transit 

For-profit business.

Care One Medi Transit provides stretcher/wheelchair & ambulatory transportation service. Non-emergency 24 hour service.

Phone: 250-616-3206

Granny Go Go

For-profit business.

Granny Go Go provides one-on-one companion and travel services to both medically and physically disabled persons as long as they are ambulatory. Veteran’s Affairs approved otherwise there is a fee. 

Phone: 250-714-9715
Email: bonnie@grannygogo.ca                                                          
Web: grannygogo.ca

Grocery Shopping

For profit businesses. Fee for some services.

A number of grocers in Nanaimo offer services that assist people with disabilities and deliver groceries.

49th Parallel Grocery– Delivers phoned-in order every day of the week. Contact the store for details.

Cedar: 250-722-7010

Quality Foods-Delivery – Home Shopping Delivery Service is available to most parts of Nanaimo. It is provided only by the Quality Foods Northridge Village location. 

Phone:  250-756-3929
Web: qualityfoods.com 

Thrifty Foods Sendial Volunteer Shopping Program – offers shopping and home delivery to customers who are unable to come into their stores or shop independently. Thrifty also offers online grocery shopping and home delivery for instore shoppers. A nominal $5 delivery fee is charged.

Toll Free Customer Care Team: 1-800-667-8280
Longwood Station Store: 250-729-4950
Port Place Store: 250-729-2937
Online Shopping: https://www.thriftyfoods.com/shop-now

Harmony Health Care

For profit business.

Private provider of home and health services in-home, hospital or residential care setting. Services include: personal care and home support services, professional nursing, companion and respite, Alzheimer or dementia support, end-of-life palliative care, medication monitoring program, and assisted living program. Care services provided by screened, bonded and insured personnel.

Phone: 250-716-1233
Email: island@harmonyhealthcare.ca                                    
Web: harmonyhealthcare.ca

Island Health – Nanaimo Home and Community Care

Provincial government.

Provides health care and support services to people served by Island Health. See listing under HEALTH for more information.

Phone: 250-739-5749
Toll Free: 1-877-734-4101
Web: www.viha.ca/hcc/

Meals on Wheels

Non-profit organization. Fee for services.

Meals on Wheels provide people with hot nutritious meals at a reasonable price.

Address: 1233 Kiwanis Crescent, Nanaimo, BC V9S 5Y1
Phone: 250-753-1300
Email: mownanaimo@shaw.ca                                              
Web: nanaimomealsonwheels.ca/

Nurse Next Door

For-profit business.

Nurse Next Door offers visiting, light housekeeping, meals, daily living services and end-of-life care.

Phone: 250-667-0190
Email: nanaimo@nursenextdoor.com                        
Web: nursenextdoor.com/nanaimo-bc

Personal Assistance to Seniors (P.A.T.S)

For-profit business.

PATS provides assistance with yard work, house cleaning, house sitting, moving assistance, carpentry, electrical, plumbing, gutter cleaning and repairs, fence construction, power washing, house painting, running errands, etc.

Phone: 250-802-2448            

Valley Home Meals

For profit business.

Valley Home Meals in Comox, prepares and delivers home cooked meals. Meal options are available for special diets. They deliver to Nanaimo, Parksville, Comox, Courtenay, Campbell River, and Port Alberni.

Phone: 1-250-339-2625                                                                                  Fax: 1-250-339-1076
Toll free: 1-866-216-2655
Email: valleyhomemeals@shaw.ca                            
Web: valleyhomemeals.com/

A variety of housing resources available to assist people with disabilities find rent subsidies, subsidized housing, and funding / tax relief for home adaptations through the provincial and federal governments are summarized below.

BC Housing

Provincial government.

BC Housing provides a range of housing options and tenant supports to help British Columbians in greatest need access safe, affordable housing. Their website www.bchousing.org provides detailed information about their programs, eligibility and how to apply. If you are not sure what options might be available for you, check out their Housing Assistance section to see a breakdown of housing programs available by client type.

Some examples found on the BC Housing website:

·         Home Adaptations for Independence (HAFI)

Provides financial assistance for home modifications that help eligible low-income British Columbians with mobility or health issues continue to live in their home.

·         Seniors’ Supportive Housing

Provides low-income seniors and people with disabilities accessible housing with supports.

·         Shelter Aid for Elderly Renters – SAFER

 

Helps make rents affordable for BC seniors with low to moderate incomes. SAFER provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes.

Toll Free: 1-800-257-7756
Web: www.bchousing.org                              

BC/Government of Canada Home Renovation Tax Credit

Provincial government.

The Home Renovation Tax Credit for Seniors and Persons with Disabilities assists eligible individuals 65 and over and persons with disabilities with the cost of certain permanent home renovations to improve accessibility or be more functional or mobile at home.

For more information and a list of qualifying renovations or alterations visit: https://www2.gov.bc.ca/gov/content/taxes/income-taxes/personal/credits/seniors-renovation?keyword=home&keyword=renovations&keyword=credit

Or call the Canada Revenue Agency: 1-800-959-8281

Indigenous Services Canada Assisted Living Program

Federal government.

Assisted Living Program provides funding for non-medical, social support services to seniors, adults with chronic illness, and children and adults with disabilities (mental and physical) on reserve to help them maintain their independence.

Contact the BC Regional Office for information:
Toll Free: 1-800-567-9604                                                   
Fax: 1-866-817-3977
TTY: 1-866-553-0554
Email: aadnc.infopubs.aandc@canada.ca
Web: www.canada.ca/en/indigenous-services-canada.html


Nanaimo Affordable Housing Society – NAHS

Non-profit organization.

Nanaimo Affordable Housing Society develops and operates inclusive housing communities supporting tenants in achieving and maintaining stability and wellbeing. The Nanaimo Affordable Housing Society maintains a listing of the housing projects in the Nanaimo area operated by non-profit societies or local service clubs. For most of the projects, subsidies are provided through BC Housing. As a general rule, tenants never pay more than 30% of their gross income for rent.

Administration Office
Address: 350 Prideaux Street, Nanaimo, BC V9R 6Z1          
Phone: 250-755-1158                                                                                     Fax: 250-755-1812
Email: info@nahs.ca                                                              
Web: nahs.ca

Regional District of Nanaimo

The Regional Housing Resource List provides information to help you meet your own or other people’s housing needs in the Regional District of Nanaimo. Information is provided for those seeking housing information related to emergency shelter, supportive housing, youth, seniors, renters, and owners.

Website Affordable Housing Link: www.rdn.bc.ca/rdn-affordable-housing
Regional District of Nanaimo
Address: 6300 Hammond Bay Road, Nanaimo, BC V9T 6N2
Phone: 250-390-4111
Toll Free within BC: 1-877-607-4111
Email: corpsrv@rdn.bc.ca

BC Human Rights Clinic

Non-profit organization funded by the provincial government.

The BC Human Rights Clinic is operated by the Community Legal Assistance Society and funded by the BC Ministry of Justice. The Clinic provides free representation to complainants who have cases before the BC Human Rights Tribunal on a province-wide basis.

Address: 300 – 1140 West Pender Street, Vancouver, BC V6E 4G1
Phone: 1-604-622-1100                                                                                  Fax: 1-604-685-7611
Toll Free: 1-855-685-6222    
Email: infobchrc@clasbc.net                                                 
Web: www.bchrc.net

BC Human Rights Tribunal

Provincial government.

The B.C. Human Rights Tribunal is an independent, quasi-judicial body created by the B.C. Human Rights Code. The Tribunal is responsible for accepting, screening, mediating, and adjudicating human rights complaints. The Tribunal offers the parties to a complaint the opportunity to try to resolve the complaint through mediation. If the parties do not resolve a complaint and the complaint is not dismissed, the Tribunal holds a hearing.

Address: 1170 – 605 Robson Street, Vancouver, BC V6B 5J3
Phone: 1-604-775-2000                                                                                  Fax: 1-604-775-2020
Toll free (BC): 1-888-440-8844
TTY: 604-775-2021
Email: BCHumanRightsTribunal@gov.bc.ca                           
Web: www.bchrt.bc.ca           

BC Ombudsperson

Provincial government.

The Office of the Ombudsperson receives inquiries and complaints about the programs, services and practices of public agencies. While not an advocate, the Office of the Ombudsperson can conduct impartial and confidential investigations to determine if a public agency is treating the people it serves fairly an reasonably. The Ombudsperson is an office of the provincial legislature and is independent of government and political parties.

Mailing address: PO Box 9039 STN Prov Govt, Victoria BC V8W 9A5
Toll free (BC): 1-800-567-3247        
Victoria phone: 250-387-5855                                                          
Fax (Victoria): 1-250-387-0198
Web: www.bcombudsperson.ca

Electronic Law Library

Not-for-profit.

The Electronic Law Library provides residents of British Columbia with quick and easy access to legal information. Clicklaw is operated by the Courthouse Libraries BC as part of their mission to improve public access to legal information.

Email: editor@clicklaw.bc.ca
Web:
clicklaw.bc.ca

Income Tax Preparation

Non-profit organizations.

Central Vancouver Island Multicultural Society

The tax clinic operates year round and handles current year and prior year returns for newcomers to Canada. It does not serve clients that exceed the suggested income. The clinic location is wheelchair accessible.

Address: 101 – 319 Selby Street, Nanaimo BC V9R 2R4
Phone: 250-753-6911                                                                                     Fax: 250-753-4250
Web: www.cvims.org

Volunteer Nanaimo

The tax clinic operates year round by appointment and handles prior and current year returns. It does not serve clients that exceed suggested income. The clinic location is wheelchair accessible.

Address: 3148 Barons Road, Suite E, Nanaimo, BC V9T 3M6
Phone: 250-758-7121                                                                                     Fax: 250-758-7106
Web: www.volunteernanaimo.ca

Mid Island Legal Aid

Non-profit organization.

A range of free services are available in person or by phone to people with low incomes. Services include legal information, legal advice, and legal representation (a lawyer to take your case).

Denice Barrie, Barrister & Solicitor

Legal Aid Office
201 – 321 Wallace Street, Nanaimo, BC V9R 5B6
Phone: 250-753-4396                                                                                                 Fax: 250-753-5345
Hours: Mon, Wed, Thu: 9:00am -11:30 am and 1 pm to 3:30 pm, Tue: 1:00pm – 3:30 pm

Nanaimo Courthouse
35 Front Street,            Nanaimo, BC V9R 0B3
Hours: Tue: 9 am to 11:30 am (Criminal applications only)

Aboriginal Band Outreach

Qualicum, Snaw-naw-as, Penelakut, Lake Cowichan, Snuneymuxw, Malahat, Lyackson/Halalt, Stz’uminus
Hours: contact the Nanaimo legal aid office

Legal Services Society

Non-profit organization.

If you do not qualify for legal aid, free legal information is available through the Legal Services Society.    

Toll free: 1-866-577-2525                                                     
Web: lss.bc.ca  

Peggy Hoult & Associates

For-profit business.

Peggy Hoult & Associates helps individuals to access tax credits and benefit programs related to disabilities or impairments. After a complimentary eligibility screening for the T2201 Disability Tax Credit, Peggy will offer to handle the entire application and approval process including submitting retroactive tax adjustments. Where possible, Peggy can reduce public health care fees for home support and long term care if these services are required. She will also consider your eligibility for other benefits such as the Guaranteed Income Supplement (GIS), SAFER grants, ICBC discounts, Fuel Tax Rebates, MSP Premium Assistance, DVA benefits, Property Tax Deferment Program, CPP Disability Pensions, enhanced Child Tax Benefits and Registered Disability Savings Plan (RDSP) grants and bonds.

Phone: 250-756-0644                                                                                     Fax: 250-756-0675
Email: info@peggyhoult.com                                                
Web: peggyhoult.com/

Municipal and provincial agencies offer programs that support recreational / leisure opportunities for persons with disabilities. Additionally, agencies that serve specific disabilities may also offer recreational programs (see agency listings under DISABILITY ORGANIZATIONS in this directory).

Accessible Wilderness Society Vancouver Island (AWS)

Non-profit organization

AWS strives to “Create, Develop, and Promote” the idea that all people, regardless of their physical limitations should enjoy the great outdoors.

Phone: 1-250-951-1419
Email: info@awssociety.org                                                  
Web: awsociety.org

BC Blind Sports and Recreation Association

Non-profit association.

BC Blind Sports is a provincial organization that supports all sports for all ages from recreational to competitive. They will assist individuals interested in participating in sports in their local communities. Currently in Nanaimo, they support a seniors’ fitness program and blind lawn bowling.

Phone: 1-604-325-8638                                                                                  Fax: 1-604-325-1638
Toll free: 1-877-604-8638
Email: info@bcblindsports.bc.ca                                           
Web: bcblindsports.bc.ca

BC Angling License Fee Reduction 

Provincial government.

A disabled BC resident who has an approved Application for an Angling Licence Fee Reduction can buy a basic annual freshwater fishing licence for a reduced fee. There is no reduced fee for Conservation Surcharges, Classified Waters Licences or White Sturgeon Licences.

You can obtain an Application for an Angling Licence Fee Reduction from any Service BC Centre, or online at: env.gov.bc.ca/fw/fish/licences/#FeeReduction or by writing to:

Fish and Wildlife Branch
PO Box 9363 STN PROV GOVT
Victoria, B.C. V8W 9M2

Once your Application for an Angling Licence Fee Reduction has been approved, you can buy a reduced fee licence at any Service BC Centre, or online through the website above. Note: Licence Vendors do not provide or review and approve applications.

BC Camping – BC Ministry of Forests, Lands and Natural Resources

Provincial government.

Camping Fees for Persons with Disabilities – The purpose of this is program is to provide support for persons who are also receiving income assistance from authorities identified. If you meet any ONE of the following criteria, your camping party can camp for free. There is also no charge for a second non-recreational vehicle.

You are designated a “Person with Disabilities” (PWD) and receiving PWD benefits under the British Columbia Provincial Government Employment and Assistance Program (administered by the BC Ministry of Social Development and Social Innovation). Note: Recipients of CPP disability are eligible for free camping if they are also designated under the PWD program and receive additional disability benefits from the Ministry of social Development and Social Innovation.

OR

You have a child registered through the “At Home Program” (administered by the British Columbia provincial government Ministry of Children and Family Development).

OR

You are a person living on-reserve and receiving Income Assistance for Persons with Disabilities Disability Assistance) under the Indigenous and Northern Affairs Canada (INAC) Income Assistanc Program.

For the specific procedures for each category and / or further information: http://www.env.gov.bc.ca/bcparks/fees/disability.html

The BC Parks website has a wealth of information on all aspects of using BC Parks including a “Frequently Asked Questions” section.

Email:  ParkInfo@Victoria1.gov.bc.ca

BC Mobility Opportunities Society (BCMOS) 

Non-profit organization

BCMOS is dedicated to enriching the lives of people with significant physical disabilities through wilderness recreation. BCMOS operates a variety of programs with excursions ranging from day hikes to challenging treks. Programs are offered mainly on the lower mainland.

The centrepiece of BCMOS’s programs is the TrailRider, a specially designed wilderness access vehicle.
Visit their website to see pictures of this unique “vehicle” (www.bcmos.org/trailrider.html)

Contact: Stephanie Hunter
Phone: 1-604-668-6464 ext. 132
Email: shunter@disabilityfoundation.org                                           
Web: www.bcmos.org

Adaptive hiking programs that use the TrailerRider on Vancouver Island are:
Recreation Integration Victoria
Phone: 1-250-477-6046         
Email: information@rivonline.org                                                     
Web:
rivonline.org/

Club of Canada, Vancouver Island
Contact: Caroline Tansley, Coordinator
Phone: 1-250-886-8038
Email: trailrider@accvi.ca
Web:
www.accvi.ca

City of Nanaimo Recreational Resources

Municipal government publications.

Activity Guide – City of Nanaimo publication with a wide range of programs in the areas of arts, crafts, dance, cooking, fitness, wellness, sports, outdoor actvties, etc.

Web: nanaimo.ca/EN/main/departments/parks-recreation-culture/leisure-guide.html

Nanaimo Directory of Clubs and Organizations – this directory contains an extensive listing of many clubs, fraternal organizations, etc. that provide recreational/leisure opportunities.

Web: nanaimo.ca/assets/Departments/Parks~Rec~Culture/Community~Events
~Resources/clubsandorganizations.pdf

Leisure Economic Access Program (LEAP) – provides access to the City of Nanaimo recreation facilities for families in FINANCIAL NEED that are living in the City of Nanaimo, City of Lantzville, and the surrounding area, including Electoral Areas A (Cranberry, Cedar, South Wellington), B (Gabriola Island), and C (Extension, East Wellington).

Phone: 250-756-5200
Web: nanaimo.ca/assets/Departments/Parks~Rec~Culture/Publications~and~Forms/leapform.pdf

Cowichan Therapeutic Riding Association (CRTA)

Non-profit organization.

The Cowichan Therapeutic Riding Association provides therapeutic riding and equine-based therapeutic services for persons with disabilities. Services include therapeutic riding, therapeutic horsemanship, para-equestrian sport, stable management vocational development interventions as well as horse camps for children of all abilities. CTRA serves as a hub of inclusion and catalyst for human potential, enriching the lives of countless individuals and supporting key social determinants of health in our community.

Address: Providence Farm, 1843 Tzouhalem Road, Duncan BC V9L 5L6
Phone: 1-250-746-1028                                                                                  Fax: 1-250-746-1033
Email: info@ctra.ca                                                               
Web: ctra.ca

Disabled Sailing Association (DSA) of BC – Victoria Branch

Non-profit organization.

The DSA is a sailing program dedicated to providing sailing opportunities for individuals with disabilities in the Greater Victoria region. The program is a non-profit organization operating in the summer months. Sail Canada certified instructors provide Learn to Sail and Learn to Race, as well as recreational sailing opportunities.

Phone: 1-250-812-8467 (Please note this line is not monitored off-season)
Email: dsavictoria.summer@gmail.com or information@rivonline.org
Web: www.rivonline.org/DSA/

Errington Therapeutic Riding Association (ETRA)

Non-profit organization.

ETRA is an independent, non-profit association that provides therapeutic riding services to persons with disabilities. ETRA’s instructors are fully certified by the Canadian Equestrian Federation and the Canadian Therapeutic Riding Association and hold current First Aid Certificates.

ETRA is located at Pyramid Stables and Farm Inc., 7581 Harby Road, Lantzville, BC
Mailing address: Box 462, Parksville, BC V9P 2G6
Phone: 1-250-947-0297
Email: etrainfo@shaw.ca                                                       
Web: etra.ca/

Generation Farms

For-profit organization. Fee for services.

Generation Farms offers integrative healing opportunities through wellness programs, horsemanship, nature and professional training. Programs include: Riding Lessons and Horsemanship; Equine Facilitated Wellness, Mental Health and Addictions Programs for Adults; Mental Health Programs for Children, Youth and Families; Growth; Leadership and Professional Training.

Farm location: 3055 Quennell Road, (Yellow Point) Nanaimo, BC
Mailing address: Generation Farms, PO Box 435 Station A, Nanaimo BC V9R 5L3
Email: info@generationfarms.ca                                                        
Web: generationfarms.ca

Providence Farm

Non-profit organization.

The Therapeutic Farm Program provided by the Vancouver Island Providence Community Association (VIPCA) has served the Cowichan Valley community since 1979. They provide a variety of innovative programs for individuals with mental health, brain injury, dementia, and developmental challenges. Programs include horticultural therapy, art, woodworking, nutrition, gardening and landscaping, and textiles just to name a few. They believe that caring for the land together is healing and therapeutic. It is a place for those who have difficulty in the mainstream to grow and be a part of a community.

Address: 1843 Tzouhalem Road, Duncan, BC V9L 5L6
Phone: 1-250-746-4204
Email: provfarm@providence.bc.ca                          
Web: https://providencefarm.wildapricot.org/

Special Olympics BC – Nanaimo 

Through the power of sport Special Olympics BC transforms the lives of individuals with intellectual disabilities and those who support them. SOBC-Nanaimo offers a wide selection of Summer and Winter sport programs for athletes of all ages and abilities.

Nanaimo contact: Michelle Cruickshank, Manager, Community Development (Nanaimo)
Phone: 250-208-5402
Email: mcruickshank@specialolympics.bc.ca
Web: specialolympics.bc.ca

Vancouver Island Society for Adaptive Snowsports (VISAS) 

Non-profit organization.

The Vancouver Island Society for Adaptive Snowsports is focused on providing Nationally Certified Snowsports Instruction to the physically challenged or developmentally delayed. They believe that people with adaptive needs should have an equal opportunity to participate and enjoysnow sports.

Phone: 1-250-334-5755
Email: adaptive@mountwashington.ca                                              
Web: visasweb.ca

Canadian Transport Agency Travel Guide for People with Disabilities

Federal Government.

The Canadian Transport Agency’s online travel guide for people with disabilities provides information about how to plan and conduct your journey. It describes accessible services and features for people with disabilities who use airplanes, trains, passenger ferries and buses that cross a provincial or Canadian border.

Web: https://www.otc-cta.gc.ca/eng/take-charge

Disability Travel Card – Easter Seals Canada

Non-profit organization.

The Disability Travel Card provides identification allowing adult attendants to travel with people that have permanent disabilities at no cost on participating Canadian coach operators or Via Rail. The person with a disability that’s accompanied by an adult attendant then travels at a reduced fare. Easter Seals Canada and its members and / or affiliates are authorized to approve reduced fare tickets.

Contact: Theresa de Waal, Case Coordinator
Phone: 1-403-235-5662 ext. 214
Toll free: 1-877-732-7837
Email: theresa@easterseals.ab.ca
Web: easterseals.ab.ca/site/OurPrograms/DisabilityTravelCards.aspx

Driver Rehabilitation Program – GF Strong Rehabilitation Centre

Provincial government. Fee for service.

GF Strong Driver Rehabilitation offers Comprehensive (Functional) Driving Evaluations, in-clinic and on-road driver rehabilitation and vehicle modification assessments. Clients with physical, cognitive or visual impairments may be referred for assessment and rehabilitation.The program offers assessment and training in a car (with or without adaptive equipment) or a wheelchair accessible van. Assessments are completed by an occupational therapist who has completed the McGill University Graduate Certificate in Assessing Driving Capability. GF Strong Driver Rehabilitation is an approved service provider with RoadSafetyBC. 

Address: 4255 Laurel Street, Vancouver, BC V5Z 2G9
Phone: 1-604-737-6207
Web: http://www.vch.ca/Locations-Services/result?res_id=890

Travel for All

For-profit business.

Travel for All was founded by Tarita Davenock an Independent Flight Centre associate based in Nanaimo. Tarita is a Certified Special Needs Travel Advocate. She and her team assist with arranging accessible vacations for those with visible and non-visible disabilities.

Phone: 250-585-5525                                                                                     Fax: 250-585-5526
Toll free: 1-888-993-9295
Email: admin@travel-for-all.com                                                       
Web: travel-for-all.com/

Travel Assistance Program BC (TAP BC)

Provincial government program.

The TAP BC program helps alleviate some of the transportation costs for eligible BC residents who must travel within the province for non-emergency medical specialist services not available in their own community. The program is coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. The patient’s physician, nurse practitioner, or specialty clinic will provide the TAP form. To learn more about Patient eligibility, Escort eligibility, Income Assistance Recipient eligibility and First Nations or Inuit eligibility:

Toll free: 1-800-661-2668
Web: www2.gov.bc.ca/gov/content/health/accessing-health-care/tap-bc/travel-assistance-program-tap-bc

BUS (Local or Services)

BC Transportation Supplement/BC Bus Pass for people receiving disability assistance

Provincial government program.

An annual bus pass is available for low-income seniors and persons with disabilities, providing unlimited access on any scheduled BC Transit bus. To qualify for the program, individuals must be receiving one of the following:

·         Federal Old Age Security (OAS) and Guaranteed Income Supplement (GIS)

·         Spouses Allowance to Old Age Security

·         Over 65 years would quality for OAS and GIS except having less than 10 years residency in Canada

·         Income Assistance (60–64 years)

·         Income Assistance for persons with a disability

The BC Bus Pass is a Compass Card. It is valid for travel anywhere within the TransLink and BC Transit. It cannot be used on HandyDart.

Visit the BC Bus Pass Program website www.sd.gov.bc.ca/programs/bus-pass.html and check out the Frequently Asked Questions

For more information contact:

Mailing address:
BC Bus Pass Program, PO Box 9950, Station Provincial Government, Victoria BC V8W 9R3
Income Services: 108 Richards St, Nanaimo, BC V9R 2S8 OR 101-2100 Labieux Rd, Nanaimo, BC V9T 6E9
Toll free: 1-866-866-0800
Email: SDSIBUSPA@gov.bc.ca
Web: gov.bc.ca/gov/content/transportation/passenger-travel/buses-taxis-limos/bus-pass/people-with-disabilities

Regional  District of Nanaimo – Transit System

Municipal government. Fee for service.

The Regional District of Nanaimo’s Transit goal is to become a fully accessible transit system, using low-floor wheel chair accessible buses. Trips using low floor buses accessible to people with disabilities are highlighted with a light blue colour on Rider’s Guide schedules from Monday to Friday and in yellow for Saturday and Sundays.  For information about specific bus stops with low-floor bus service call Regional Transit Information at: 390-6565 (Nanaimo Area) or check their website.                

Maximum mobility aid dimensions that can be safely accommodated on low-floor buses:

Length: 76cm/30 inches
Width: 73cm/29 inches

Evaluation of mobility aids and passenger orientation to the low-floor bus can be arranged by calling 250-390-4531 in Nanaimo.

The RDN has introduced Next Ride, a GPS real-time info online and on board. For more information visit www.bctransit.com/nextride

Nanaimo Regional District Information Line for Transit:
Phone: 250-390-4531

BC Transit Accessibility Information:
Web: www.bctransit.com/nanaimo/riderinfo/accessibility

Regional  District of Nanaimo – handyDart and Taxi Saver Programs

Municipal government. Fee for service.

handyDART is an accessible, door-to-door shared transit service for people with permanent or temporary disabilities that prevent them from using fixed-route transit without assistance from another person. handyDART picks you up at your accessible door and drops you off at the accessible door of your destination.

To use handyDART, customers must register first with the Regional District of Nanaimo. Customers may also be required to complete a Medical Verification form. Once registered, customers may use the Regional District’s fixed route services or accessible buses. Transit tickets are available at all vendor outlets. To access handyDART services, passengers must book a trip in advance of the required date. Passengers are assisted on and off the vehicle and assisted to and from accessible entrance doors. Service animals are permitted.

The Taxi Saver Program is available for people that are registered handyDART clients only. Taxi Saver provides subsidy towards the cost of taxi rides when handyDART cannot accommodate their travel needs.

Contact the Regional District of Nanaimo for more detailed information:
Phone: 250-390-3000
Email: transprt@rdn.bc.ca                                                                  
Web: www.rdn.bc.ca/regional-transit

BUS LINES

Greyhound Canada

For-profit business.

Effective October 1, 2018, Greyhound service in BC will be limited to service between Vancouver and Seattle. Contact their accessible Travel Office concerning accommodations.


Toll free Accessible Travel Office: 1-800-752-4841
Toll free for hearing impaired: 1-800-397-7870
Email: Canada.info@greyhound.ca   
Web: greyhound.ca/en/ticketsandtravel/AccessibleTravel.aspx

Islandlink Bus Services 

For-profit business.

Island Link Bus provides passengers express bus service between most Vancouver Island points from Campbell River to Victoria – plus Tofino and Ucluelet. They deliver and / or pick-up travelers at Departure Bay Terminal in Nanaimo or the Swartz Bay Terminal for Victoria for ferries to and from the Horseshoe Bay Terminal. Service animals are permitted.

Email: lbrisco@islandlinkbus.com
Web: islandlinkbus.com

Nanaimo Airporter

For-profit business.

Nanaimo Airporter provides services to the Greater Nanaimo Region, including Lanztville, Cedar, Extension and Yellow Point, as well as Ladysmith, Duncan, Parksville, Qualicum Beach and Nanoose.

Phone: 1-778-441-2133       
Web: https://nanaimoairporter.com/

CAR/TRUCK/VAN

Car rental companies offer products and services for drivers or passengers with disabilities. They can install hand controls in vehicles and also have wheelchair accessible vehicles. Contact the companies below for more information.

Budget Car Rentals

For-profit business.

Phone: 250-754-7368

Disabled Motorists Federation (DMFed)

If you are planning to travel outside Canada, Federation International de l’Automobile, (FIA) has a website that provides basic/general information on using your BC Disabled Parking Permit in other provinces and countries.

Some of the locations have a notice you can print to be used WITH your parking permit to advise the local authorities that you are a disabled visitor. The website advises you to ask at your destination if your Parking Permit will be recognised locally. And it is always good to confirm if parking fees are required, time restrictions, etc. NOTE: It is necessary to inquire at all destinations as not all will recognize a Canadian parking permit which could result in tickets fines.

Your permit is legal in all of Canada, however, “how” you can use your permit varies with each province / municipality. Check with the local bylaw office or city hall for the local rules and regulations.

Web: disabledmotorists.eu/

ICBC Discount 

Provincial Crown Corporation.

If you’ve been approved for a fuel tax refund under the B.C. government Fuel Tax Refund Program for Persons with Disabilities and are the registered owner of a vehicle, you may also qualify for a 25 per cent discount on your Basic Autoplan.

Eligible drivers must bring appropriate documentation to their Autoplan broker’s office to have the discount added to their policy.

You can also apply for the Anti-theft device discount if you have a passive electronic immobilizer that cuts off power to fuel, starter or ignition system. The electronic immobilizer must also automatically switch itself into action when you lock your vehicle.  In addition, you must have Comprehensive or Specified Perils insurance.

Toll free: 1-800-910-4222
Web: www.icbc.com/autoplan/costs/Pages/Discounts-and-savings.aspx

Wheels for Wellness

Non-profit organization. Donations accepted.

The Wheels for Wellness Society provides transportation for residents of Vancouver Island, British Columbia, to and from non-emergency medical appointments.

Address: 1894 Bolt Avenue, Comox BC V9M 2J4
Phone: 1-250-338-0196
Email: info@wheelsforwellness.com                                     
Web: www.wheelsforwellness.com

TAXIS

The following taxi companies offering wheelchair accessible local transportation. Reserve when possible.

AC Taxi

For-profit business.

Phone: 250-753-1231
Web: actaxi.ca

Yellow Cab         
For-profit business.

Phone: 250-751-1111
Web: nanaimotaxi.ca/

 

Vehicle Adaptations

Vehicle manufactures have a financial assistance programs to reimburse costs for installation of adaptive aids or mobility assistance equipment. All the programs have the following in common: Contact individual dealers for more information.

Advanced Mobility Products Ltd

For profit-business.

Advanced Mobility Products Ltd sells, repairs modifies various accessible vehicles and hand controls. To see additional products and services from this company, please see the ASSISTIVE & ADAPTIVE EQUIPMENT section of this directory.

Address: 4-2227 Wilgress Road, Nanaimo, BC V9S 4N3      
Phone: 250-751-3735                                                                                     Fax: 250-751-3731
Toll Free: 1-800-665-4442                                                    
Web: www.advancedmobility.ca 

Silver Cross Automotive 

For profit business.

Silver Cross Automotive specializes in accessible transportation. They have automotive consultants who assist with selection of accessible vehicles to driving aids to match products to the needs of passengers and drivers who use wheelchairs. Silver Cross Automotive can also assist with identifying funding sources and financing options.

Address: 204-2657 Wilfert Road, Victoria, BC V9B 5Z3
Phone: 1-778-265-9400
Toll free: 1-844-799-5464
Email: info@silvercrossauto.com                              
Web:
www.silvercrossauto.com/

FERRIES

BC Ferries

Provincial Crown Corporation.

BC Ferries provides a variety of services for persons with disabilities. Contact BC Ferries or visit their website for details about accessibility at their terminals and onboard.

Phone: 1-888-223-3779
Web: http://www.bcferries.com/travel_planning/disabilities.html

Discount fares are available for residents of British Columbia who have a permanent disability (this applies to passenger fares only). To receive the discounted fare you must apply for a BC Ferries Disabled Status Identification (DSI) Card, which you will present to the Ticket Agent when you arrive at the terminal.

Application forms are available online at:
Web: bcferries.com/files/PDFs/bcf_disabled_status_application_form.pdf

 

Black Ball Ferry Line

For-profit business.

Black Ball Ferry sails between Victoria, BC and Port Angeles, WA. Individuals with mobility impairments should let staff know then checking in at the terminal. There are no elevators on board but wheelchair service is available. Service animals are permitted.

Victoria Terminal (Canada)
Address: 430 Belleville Street, Victoria BC V8V 1W9
Phone: 1-250-386-2202                                                                                  Fax: 1-250-386-2207
Toll free: 1-800-264-6475
Web: www.cohoferry.com

 

Port Angeles Terminal (USA)
Address: 101 E. Railrad Avenue, Port Angeles, WA 98362
Phone: 1-360-457-4491                                                                                  Fax: 1-360-457-4493
Toll free: 1-888-993-3779
Web: www.cohoferry.com

Washington State Ferries

Washington State Department of Transportation

From Vancouver Island, Washington State Ferries’ routes include service between Sidney, BC and Anacortes, WA.  Their brochure (http://www.wsdot.wa.gov/publications/fulltext/access/WSDOTCommitmenttoAccessibility.pdf ) covers the following: accessibility for passengers driving on a vessel, accessibility for passengers who walk on a vessel, and general terminal and vessel information. Contact WSF Customer Service with any questions on accessibility, schedules, and fares.

Toll free: 1-888-808-7977
TTY: 711 connect to 206-515-3460
Web: www.wsdot.wa.gov/ferries

 

AIRLINES

For national or international air travel, contact the individual airlines or your travel agent for accommodations and / or discounts for persons with disabilities.

Airlines flying out of Nanaimo Harbour

Harbour Air Seaplane

For-profit business.

Harbour Air is able to accommodate individuals travelling with collapsible wheelchairs who are ambulatory and require minimal assistance boarding and post boarding the aircraft. Passengers travelling with service animals are required to notify the reservations office that they will be bringing them on board so that Harbour Air may note the file appropriately with respect to weight information.

Passengers diagnosed with an unstable physical or physiological medical condition are required to be accompanied by a companion or attendant for their personal care and safety during the flight. Harbour Air will provide a seat, at no additional charge, for attendants who are travelling with individuals who are unable to travel alone because of a disability or medical condition. To find out about eligibility for their Passenger Escort program, please contact their Reservations number.

Reservations phone: 1-800-665-0212
Nanaimo terminal phone: 250-714-0900                              
Fax: 250-714-0655
Nanaimo terminal address: Unit 1A – 90 Front Street, Nanaimo BC V9R 5H7
Web: www.harbourair.com

Seair         

For-profit business.

Seair can accommodate passengers with disabilities. Any mobility equipment can travel with them free of charge and will not be counted towards the 35 lbs of luggage they are allotted. A wheelchair is available at all of their bases if one is needed. Upon boarding, they have a ramp that can be used to avoid having to use the stairs into the aircraft and staff is always available to help. Service animals are permitted. Contact Seair for guidelines.

They do not currently provide travel discounts for disability travel however they do participate in the Travel Assistance Program (TAP); this service is for passengers requiring assistance for the purpose of medical travel. The TAP form is completed by a medical practitioner and presented upon check in at their terminal. (read more on TAP in their listing above.)

Reservations phone: 1-866-692-6440
Nanaimo terminal address: 1956 Zorkin Road, Nanaimo BC V9S 5T9
Nanaimo Terminal phone: 250-753-1115                 
Fax: 250-753-1132
Email: nanaimo@seairseaplanes.com                        
Web: www.seairseaplanes.com

AIRLINES OUT OF NANAIMO AIRPORT:

Air Canada

For-profit business.

Air Canada’s website provides comprehensive information for planning travel for persons with special needs. Some conditions require advance notice and medical approval 48 hours in advance of travel.

Toll free: 1-888-247-2262                                                     
TTY: 1-800-361-8071
Web: www.aircanada.com/ca/en/aco/home/plan/medical-mobility.html

Westjet Airlines

For-profit business.

Westjet provides support for passengers with special needs. All special requests, including travelling with a service animal, require a minimum of 48 hours’ notice before departure.

Toll free: 1-866-693-7853     
TTY: 1-877-952-0100
Email: disabilityassistance@westjet.com      
Web:
www.westjet.com/en-ca/travel-info/special-needs/index

 

CRUISES

A number of cruise ships are wheelchair accessible. Staff on these cruise lines has been trained to assist disabled passengers, and attendants are not required.  For further information contact your local Travel Agent.

TRAINS

Amtrak (USA)

Private, for-profit business.

Amtrak offers assistance through their online reservation system or by phone. Reservations for one-way and round-trip train travel can be made on Amtrak.com for passengers who are deaf or have a hearing loss, passengers who are blind or have a vision loss, passengers with a disability who need space for a wheeled mobility device, access to the transfer accessible seat or an accessible room, or passengers with a disability who do not need assistance.

Telephone agents are available 24 hours a day, 7 days a week and can assist you with reservations that include special service requests (service animals, oxygen equipment, special dietary requirements, etc.).Guidelines for traveling with a service animal are posted on Amtrak’s website.

Passengers with disabilities and up to one traveling companion are eligible for a rail fare discount. Consult the discount detail page for discount amounts and any restrictions that may apply.

Toll free: 1-800-872-7245                                                     
TTY: 1-800-523-6590
Web: www.amtrak.com/making-reservations-for-passengers-with-a-disability           

Via Rail

Private, for-profit business.

The range of special services they can offer varies across Canada, depending on stations and train facilities. Please check the availability of the type of service you need when you purchase your tickets, and give the booking agent all the relevant details. A minimum of 48 hours’ notice is usually required.

Passengers who cannot travel without a Support Person may qualify for discounted travel for the support person. Service animals are also permitted. Contact VIA Rail for conditions that apply.

Toll Free: 1-888-842-7245    
TTY: 1-800-268-9503
Web: www.viarail.ca/en/travel-info/special-needs