Resource Directory

This directory provides information and contacts that may be of assistance to persons with disabilities and is by no means exhaustive.

NDRC does not endorse the listed companies, agencies or services.

Some of the services listed are free or no-charge while others are provided for a fee.

ADVOCACY

The organizations listed below advocate on behalf of people with disabilities. Please also see the DISABILITY ORGANIZATIONS section of this directory, which lists agencies that may include disability advocacy as part of their services.

BC Ombudsperson

Provincial government.

The Office of the Ombudsperson receives inquiries and complaints about the programs, services and practices of public agencies. While not an advocate, the Office of the Ombudsperson can conduct impartial and confidential investigations to determine if a public agency is treating the people it serves fairly an reasonably. The Ombudsperson is an office of the provincial legislature and is independent of government and political parties.

Mailing address: PO Box 9039 STN Prov Govt, Victoria BC V8W 9A5
Toll free: 1-800-567-3247
Fax: 1-250-387-0198
Website: bcombudsperson.ca

BC Workers’ Advisors Office – Nanaimo Office

Provincial government.

Provides workers in BC and their dependents with free independent advice, assistance, representation, training, and mentoring with respect to workers’ compensation issues; operates independently of WorkSafeBC.

Address: 504 – 495 Dunsmuir Street, Nanaimo, BC V9R 6B9
Phone: 250-741-5504
Fax: 250-741-5516
Toll free: 1-800-661-4066
Web: gov.bc.ca/gov/content/employment-business/employment-standards-advice/personal-injury-and-workplace-safety

Bureau of Pensions Advocates           

Non-profit organization.

The Bureau of Pensions Advocates provides free legal assistance to individuals wanting to appeal rulings on Veterans Affairs Canada’s disability pension or allowance applications.

Toll Free: 1-877-228-2250
TTY: 1-800-255-4786
Web: veterans.gc.ca/eng/about-us/organization/bureau-pensions-advocates

Council of Canadians with Disabilities (CCD)

Non-profit organization.

The CCD is a national human rights organization of people with disabilities working for an inclusive and accessible Canada. CCD seeks to achieve these priorities through law reform, litigation, public education and dialogue with key decision-makers.

Address: 909-294 Portage Avenue, Winnipeg MB R3C 0B9
Phone: 1-204-947-0303
Fax: 1-204-942-4625
Email: ccd@ccdonline.ca
Web: ccdonline.ca

Disability Alliance BC (DABC) 

Non-profit organization.

DABC supports persons with all types of disabilities in their right to live with independence and as equal and full participants in society. Provides one-on-one advocacy and assistance, designs and implements programs and special projects, produces research, works closely with community partners, and produces publications to the community free of charge. Their website has a number of excellent downloadable resources. DABC publishes Transition, a quarterly magazine.

Address: 204-456 West Broadway Vancouver, BC V5Y 1R3
Phone: 1-800-663-1278
Fax: 1-604-875-9227
TTY: 1-604-875-8835
Email: feedback@disabilityalliancebc.org
Web: disabilityalliancebc.org

Haven Society 

Non-profit organization.

Haven Society provides services, public education and advocacy in Nanaimo to end violence against women and to create and support a safe community for all of us. Their services include helping those in immediate need find shelter and support for tough transitions in their lives.

Mailing Address: 2270 Labieux Road, Nanaimo BC V9T 3K7
Crisis Line: 250-756-0616
Phone: 250-756-2452
Toll free: 1-888-756-0616 (24 hour crisis line)
Fax: 250-756-2414
Email: haven@havensociety.com
Web: havensociety.com

Island Health – Nanaimo Seniors Outreach Team

Provincial government.

Nanaimo Seniors Outreach Team provides services to seniors with mental disorders and age-related changes in behavior or function. Services include assessment, case management, outreach, clinical support, counselling, education, discharge planning, follow-up treatment, medication management, consultation, investigation of abuse and neglect, and advocacy for the senior.

Address: 1665 Grant Avenue, Nanaimo, BC V9S 2B7
Phone: 250-755-3301
Fax: 250-739-5835
Toll Free: 1-888-755-3301
Toll free fax: 1-855-755-3301

Nanaimo Citizens Advocacy Association (NCAA)

Non-profit organization.

The NCAA is a non-profit society and registered charity that is dedicated to advocating for individuals who seek assistance by providing general advocacy, education, information, referral, support and assist in the exercising of rights that maximize independence with dignity.

Services may include but are not limited to: Persons with Disability applications, General and Legal Advocacy, Residential Tenancy issues and Dispute Resolution, Appeals & Tribunals, Assistance with completion of various documents, Outreach to Partnering Communities, Public Legal Education Workshops, and Information and Referral to resources such as Social Assistance, Government Services, Community Agencies, Practical Information and Tools and Beneficial Resources.

Address: 114-285 Prideaux Street, Nanaimo BC V9R 2N2
Phone: 250-753-2321
Fax: 250-753-2486
Email: info@nanaimocaa.com
Web: nanaimocaa.com

ASSISTIVE & ADAPTIVE EQUIPMENT

Assistive and adaptive technology includes equipment and devices that increase or maintain the capabilities of people with disabilities. In addition to selling and leasing equipment, some for-profit vendors can assist in determining if customers are eligible for general health supplements through the provincial government. Non-profit organizations can assist in determining eligibility for funding for low-income individuals to access equipment. Retail Hearing Aid Services are listed separately at the end of this section.

Advanced Mobility Products Ltd.

For profit-business.

Advanced Mobility Products Ltd. sells, rents, and services medical equipment such as manual & power wheelchairs, scooters & walkers, sport wheelchairs & equipment, home health care equipment and vehicle adaptations.

Address: 4-2227 Wilgress Road, Nanaimo, BC V9S 4N3
Phone: 250-751-3735
Fax: 250-751-3731
Toll Free: 1-800-665-4442
Website: advancedmobility.ca

Canadian National Institute for the Blind (CNIB)

Non-profit organization. Products available for purchase.

CNIB is a registered charity that provides community services to people who are blind or partially sighted to live independently.

CNIB BC–Yukon – Victoria office
Address: 2340 Richmond Road, Victoria BC V8R 4R9
Phone: 250-595-1100
Helpline: 1-800-563-2642
Website: cnib.ca/en?region=bc

Among their services, CNIB operates Vision Loss Rehabilitation British Columbia that provides rehabilitation therapy for people with vision loss. Contacts for Vision Loss BC are:

Phone: 1-844-887-872
Email: info@vlrehab.ca
Website: bc.visionlossrehab.ca

CNIB also operates an online store with a catalogue of consumer products and assistive technology including audio books, assistive products, aids for daily living and medical aids. Online store website: shop.cnib.ca

Canadian Red Cross

Non-profit organization. Fee for some services.

The Canadian Red Cross Health Equipment Loan Program (HELP) provides loans of basic equipment on a short-term basis to assist people coping with illness, injury or end-of-life at home. Equipment loaned includes bath seats and benches, commodes and toilet seat safety frames, crutches and canes, wheelchairs and walkers. Referral from a health care professional is also required. The HELP Plus provides short-term loans of advanced equipment such as hospital beds and patient lifts. Delivery and onsite set-up of equipment is also available.

Address: 3-2525 McCullough Road, Nanaimo, BC Z9S 4M9
Phone: 250-756-9363
Toll Free: 1-855-756-9363
Website: redcross.ca

Handicare (Angel Accessibility Solutions Inc.)

For-profit business.

Handicare sells and services products for safely lifting, transferring and repositioning patients.  Products supplied include ceiling and floor lifts, slings, manual transfer and bathroom safety aids as well as straight and curved stair lifts. To request a free in-home quote, contact:

Toll Free: 1-888-637-8155
Website: handicare.ca

Handicare has a show room in Victoria.

Address: 851 Viewfield Road, Victoria, BC V9A 4V2
Toll Free: 1-800-977-0721

Home Elevators of BC

For-profit business.

Home Elevators of BC provides sales, service, and maintenance for various makes and models of stairs lifts, vertical platform lifts, dumbwaiters, and residential elevators.

Address: 141-93 Dunford Avenue, Victoria, BC V9B 2S4
Phone: 1-250-658-3838         
Fax: 1-250-658-3835
Website: homeelevatorsbc.ca  

Island Deaf and Hard of Hearing Centre – Sounds of Change Initiative

Non-profit organization.

IDHHC services include a program that provides hearing aids to low income seniors and adults (income verification required). Contact them for eligibility criteria. Refer to IDDHH under DISABILITY ORGANIZATIONS section of this directory for description of additional services.

Address: 101-75 Front Street, Nanaimo BC V9R 5H9
Phone: 250-753-0999 (voice)
Texting Number: 250-668-4235
TTY: 250-753-0977
Toll Free: 1-877-424-3323 (voice & TTY)
Text Interpreting: 250-818-0479
Email: nanaimo@idhhc.ca
Website: idhhc.ca/

Island Mediquip

For-profit business.

Island Mediqup offers sales, service and rentals of home medical supplies and equipment including wheelchairs, power chairs, lift systems including stair lifts, vertical platforms lifts and elevators, ceiling track lift systems, walkers, bath safety equipment and custom seating.

Address: 2258 Dorman Road, Nanaimo, BC V9S 5G2
Phone: 250-824-0390
Fax: 250-824-0391
Toll free: 1-800-231-7188
Website: islandmediquip.com/

Medic Alert Foundation Canada

Non-profit organization. Fee for products and services.

Medic Alert is a registered charity that provides world-recognized Medicalert ID emblem products such as bracelets and necklaces and service plans that provide emergency responders access to medical records in a crisis situation.

Address: Morneau Shepell Centre II, 895 Don Mills Road, Suite 600, Toronto, ON M3C 1W3
Phone: 1-800-668-1507         
Fax: 1-800-392-8422
Email: customerservice@medicalert.ca
Website: medicalert.ca

Mobility Store

For-profit business.

Mobility Store is a family-owned mobility and home medical equipment store that sells, services and rents wheelchairs, scooters, stairlifts, etc.  

Address: 7-4115 Mostar Road, Nanaimo, BC V9T 6A6
Phone: 250-756-2727
Fax: 250-756-2720
Email: info@mobilitystore.ca
Website: mobilitystore.ca

Motion Specialties

For profit business.

Motion Specialties sells and services manual and power wheelchairs scooters, beds and mattresses, stair lifts, CPAC, home oxygen, and products to assist with daily living.

Address: 106-2517 Bowen Road, Nanaimo, BC V9T 3L2
Phone: 250-756-9875
Fax: 250-756-9862
Toll free: 1-888-222-2172
Email: nanaimo@motionspecialties.com        
Website: motionspecialties.com

Nanaimo Lifeline Program

Non-profit organization.

Nanaimo Lifeline is a Nanaimo & District Hospital Foundation Social Enterprise. Lifeline is an easy-to-use personal response service that lets a person summon help any time of the day or night – even if you can’t speak. All a person has to do is press your Personal Help Button, worn on a wristband or pendant, and a trained Personal Response Associate will ensure you get help fast.

Address: 202-1801 Bowen Road, Nanaimo, BC V9S 1H1
Phone: 250-739-5770
Fax: 250-755-7947
Email: lifeline@nanaimohospitalfoundation.com
Website: nanaimolifeline.ca

Nanaimo Sleep Clinic

For-profit business.

Nanaimo Sleep Clinic is a MedSleep clinic providing clinical consultation, diagnostic services (sleep testing) and treatment for the full spectrum of sleep disorders. It is dedicated to improving health and promoting wellness by providing a comprehensive and patient-centered approached to the diagnosis and treatment of sleep disorders. A doctor’s referral is required.

Address: 103 – 2124 Bowen Road, Nanaimo, BC V9S 1H7
Phone: 250-758-0060
Fax: 250-758-0063
Email: nanaimo@medsleep.com        
Website: medsleep.com

Philips Life Line

For-profit business.

Philips Lifeline provides medical alert services. Philips Lifeline is an easy-to-use personal response service that lets a person summon help – even if he/she can’t speak. Via a Personal Help Button, worn on a wristband or pendant, a trained Personal Response Associate will ensure the individual will get help fast.       

Toll free: 1-866-784-1992
Website: lifeline.ca

TELUS

For-profit business.

Telus offers the following accessible services for people who are deaf, hard of hearing, or speech impaired: TELUS Relay Service, Hearing Carry Over, TTY Payphone, Text with 911, TELUS IP Relay, Voice Carry Over, and Directory Assistance.
Website: telus.com/en/bc/get-help/accessibility/support.do

Tetra Society of North America

Non-profit organization.

Tetra Society provides custom assistive devices to people of all ages with disabilities. Tetra’s assistive device projects tackle barriers to mobility, personal care and communication. They facilitate education, work and recreation. They provide increased access within households – kitchens, bedrooms and bathrooms – and other environments such as vehicles or places of business. Assistive devices created by Tetra focus on improving quality of life. 

Phone: 604-688-6464 ext.117
Toll Free: 1-877-688-8762
Email: eric@tetrasociety.org
Website: tetrasociety.org

Wellwise by Shoppers Drug Mart

For-Profit business.

Wellwise by Shoppers Drug Mart offers products and services for home health care including for mobility, sleep & CPAP, and personal care. Customers can shop in-store or online.

Nanaimo Store Locations: Country Club Centre and Mary Ellen Drive
Website: www.wellwise.ca

WorkBC Assistive Technology Services

Provincially funded program.

Assistive Technology and Employment-Related Disability Supports help eligible clients reduce or remove the impact of disability-related employment barriers. Services are available to individuals who have a work-related barrier due to a disability or a functional limitation. This may include barriers related to traveling to and from the workplace.

Address: 305-155 Skinner Street, Nanaimo, BC V9R 5E8
Phone: 250-824-1410
Fax: 604-473-9364
Website: workbc.ca/Employment-Services/Assistive-Technology-Services.aspx

Retail Hearing Aid Services

For-profit businesses.

Calvori Hearing

Address: 110 – 2124 Bowen Road, Nanaimo, BC V9S 1H7
Phone: 250-760-0749
Email: luigi@calvorihearing.com
Website: calvorihearing.com

Clarity Hearing

Address: Suite 99A – 6631 Island Highway North, Nanaimo, BC V9T 4T7 (Woodgrove Centre)
Phone: 250-390-4327
Website: clarity-solutions.com

Connect Hearing

Address: Unit 4 – 1150 Terminal Avenue North, Nanaimo, BC V9S 5L6 (Terminal Park Mall)
Phone: 250-754-9233
Toll Free: 1-888-501-2661

Address: 105 – 6560 North Island Highway, Nanaimo, BC V9V 1K8 (next to Ricky’s Restaurant across from Woodgrove Mall)
Phone: 250-390-1113
Toll Free: 1-888-501-2661
Website: connecthearing.ca

COSTCO

Address: 6700 Island Highway North, Nanaimo, BC V9V 1K8
Phone: (250) 390-7139
Website: Costco.ca  

Island Beltone Hearing Care Centre

Address: 105 – 2000 North Island Highway, Nanaimo, V9S 5W3 (Brooks Landing beside Staples)
Phone: 250-756-9900
Toll free: 1-800-665-3277
Website: islandbeltone.com

Nanaimo Hearing Clinic

Address: 501 – 5800 Turner Road, Nanaimo, BC V9T 6J4
Phone: 250-585-4100
Fax: 888-691-3147
Website: nanaimohearingclinic.com

NexGen Hearing

Website: nexgenhearing.com

Nanaimo North Address: 1A–5779 Turner Rd., Nanaimo, BC V9T 6L8
Phone: 250-585-0970
Fax: 250-585-0971
Email: nanaimonorth@nexgenhearing.com

Nanaimo Central Address: 107 – 1650 Terminal Avenue, Nanaimo, BC V9S 2L4 (Port Place Mall)
Phone: 778-441-0752
Fax: 778-441-0754
Email: Nanaimo@nexgenhearing.com

Gabriola Island Address: 4 – 590 North Road Gabriola Island – by appointment only
Phone: 778-441-0752
Email: gabriola@nexgenhearing.com

COMMUNITY RESOURCES

See also the City of Nanaimo’s Directory of Clubs and Organizations for additional resources.
Website: nanaimo.ca/docs/recreation-parks/clubsandorganizations.pdf

bc211

Non-profit society.

211 is a confidential, multilingual telephone and texting service that provides free information and referral to a full range of community, social, and government services, and operates twenty-four hours a day, seven days a week. Their help line services include information to find resources related to Emergency and Crisis, Addiction, Counselling, Health Care, Legal and Advocacy, Mental Health, Victim Services,  Homelessness, Housing, Children and Families, Indigenous/Aboriginal, Youth, and Older Adults.

Dial/text: 211
Website: bc211.ca/

FETCH

Non-profit organization.

FETCH is an initiative of the Nanaimo Division of Family Practice that provides information about community resources.

Website: fetchbc.ca/index.html

Government Forms Assistance

For persons with disabilities benefits and seniors’ benefits requiring help completing federal and provincial government forms – except income tax – contact:

Provincial MLA Parksville-Qualicum – Michelle Stillwell’s constituency office 
Address: Unit 2B – 1209 Island Highway East, Parksville, BC V9P 1R5
Phone: 250-248-2625
Fax: 250-248-2787
Email: Michelle.Stilwell.MLA@leg.bc.ca

Provincial MLA Nanaimo – Sheila Malcolmson
Address:  Parliament Buildings, Victoria, BC V8V 1X4
Phone: (250) 387-3655
Fax: (250) 387-4680
Email:

Provincial MLA Nanaimo-North Cowichan –Doug Routley’s constituency office
Address:  Unit 112, 50 Tenth Street, Nanaimo BC V9R 6L1
Phone: 250-716-5221
Fax: 250-716-5222
Email: Douglas.Routley.MLA@leg.bc.ca

Federal MP Nanaimo-Ladysmith – Paul Manly’s constituency office
Address: 103 – 495 Dunsmuir Street, Nanaimo, BC V9R 6B9
Phone: 250-734-6400
Fax: 250-734-6404
Email: NanaimoLadysmith@parl.gc.ca

Nanaimo Citizens Advocacy Association (NCAA)
Address: 114-285 Prideaux Street, Nanaimo, BC V9R 2N2
Phone: 250-753-2321
Fax: 250-753-2486
Email: ncaa@shaw.ca
Website: nanaimocaa.com 

Nanaimo Women’s Centre
Address: 150 Wallace Street, Nanaimo BC V9R 5B1
Phone: 250-753-0633
Fax: 250-753-2486
Website: nanaimowomen.com/

Haven Society 

Non-profit organization.

Haven Society provides services to women, children, youth and families who have experienced violence. Their programs include providing shelter, emotional support, counselling, advocacy, and a safe place to begin healing from abuse.

Mailing Address: 38-3200 Island Hwy, PO Box 37086, Nanaimo, BC V9T 6N4
Phone: 250-756-0616
Crisis Line: 250-756-0616
Toll free: 1-888-756-0616 (24 hour crisis line)
Email: haven@havensociety.com
Website: havensociety.com

Nanaimo Citizens Advocacy Association (NCAA)

Non-profit organization.

THE NCAA is a non-profit society and registered charity that is dedicated to advocating for individuals who seek assistance by providing general advocacy, education, information, referral, support and assisting the in exercising of rights that maximize independence with dignity.

Address: 114-285 Prideaux Street, Nanaimo BC V9R 2N2
Phone: 250-753-2321
Fax: 250-753-2486
Email: info@nanaimocaa.com
Website: nanaimocaa.com/

Nanaimo Family Life Association 

Non-profit organization. Fee for some services.

Nanaimo Family Life Association provides affordable counselling and assistance support to individuals and families. Their programs include: Peer Counselling, Walk-In Counselling, Senior Peer Counselling, Senior’s Wellness Group, Better at Home, Emerging Elders, Beyond Blame and Workshops for Personal Growth.

Address: 1070 Townsite Road, Nanaimo BC V9S 1M6
Phone: 250-754-3331
Fax: 250-753-0286
Email: reception@nflabc.org
Website: nflabc.org

Nanaimo Men’s Centre

Non-profit organization.

Nanaimo Men’s Centre offers support and referrals to men in the physical, emotional, intellectual and spiritual dimensions of their lives.

Address: 418D Fitzwilliam Street, Nanaimo BC V9R 3A7
Phone: 250-716-1551
Fax: 250-716-1557
Toll free: 1-877-716-1551
Email: info@themenscentre.cc
Website: themenscentre.ca

Nanaimo RCMP Victim Services

Government organization.

The Nanaimo RCMP Victim Services provides assistance to victims and witness of crime and other trauma. Referrals are received from police and other community agencies and through self-referral.

Address: 303 Prideaux Street, Nanaimo BC V9R 2N3
Phone: 250-755-3146
Fax: 250-755-3140

Nanaimo Women’s Centre

Non-profit organization.

The Nanaimo Women’s Centre provides women and families with the tools, education and resource planning to expand their social, cultural, and economic opportunities. All of their programs are offered free of charge. They support positive change by connecting individuals to services including crisis help, tenancy support, assistance with government forms, workshops, practical support, basic necessities, social groups, cultural activities, wellness activities, youth and elder programs, and skills/potential development programs.

Address: 150 Wallace Street, Nanaimo BC V9R 5B1
Phone: 250-753-0633
Fax: 250-753-9506
Website: nanaimowomen.com

Society for Equity, Inclusion and Advocacy (SEIA)

Non-profit organization.

SEIA is a community-based organization that provides service and support to all persons impacted by systemic barriers are able to access the services, supports and benefits to which they are entitled.

See Nanaimo Women’s Centre and Nanaimo Citizens’ Advocacy Association listings.

PovNet

Non-profit organization.

PovNet provides public access to current legal information about welfare, housing employment, and workers’ rights to assist people who are physically, mentally, socially, economically or otherwise marginalized and those who represent them as well as community groups and individuals involved in anti-poverty work to address justice issues through an integration of offline and online technology and resources.

Website: povnet.org

Tillicum Lelum Aboriginal Friendship Centre

Non-profit society.

Tillicum Lelum Aboriginal Friendship centre offers educational and training programs, health and counselling services, social service programs and a wide variety of special cultural events and activities in the community. Their goal is to improve the quality of life for Aboriginal people living in an urban environment.

Education Centre
Address: 927 Haliburton Street, Nanaimo, BC V9R 6N4
Phone: 250-753-829
Fax: 250-753-6560
Email: educationcentre@tillicumlelum.ca
Website: tillicumlelum.ca

Health Centre Building
Address: 602 Haliburton Street, Nanaimo, BC V9R 4W5
Phone: 250-753-6578
Fax: 250-754-1390
Email: healthcentre@tillicum.ca         
Website: Tillicumlelum.ca

Vancouver Island Crisis Society

Non-profit organization administering government funded services.

The Vancouver Island Crisis Line is an Island Health contracted service that operates a 24-hour crisis line service.

Toll free: 1-888-494-3888
Crisis text services: 250-800-3806

The Vancouver Island Crisis Society also maintains an online database of community services.

Website: icarol.info/PublicResourceDirectoryFrm.aspx?org=2114

VictimLinkBC

Government organization.

VictimLinkBC is a toll-free, confidential, multilingual telephone service available 24 hours a day that provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Phone: 1-800-563-0808         
TTY: 1-604-875-0885; to call collect, call the Telus relay service at 711
Text: 1-604-836-6381
Email: VictimLinkBC@bc211.ca
Website: victimlinkbc.ca

Volunteer Nanaimo

Non-profit organization.

Volunteer Nanaimo provides many programs and services which help support the non-profit agencies and the community of organizations in Central Vancouver Island spanning from Ladysmith to Lantzville. They maintain a database of current volunteer opportunities for potential volunteers to review.

Address: E-3148 Barons Road, Nanaimo, BC V9T 4B5
Phone: 250-758-7121
Fax: 250-758-7106
Website: volunteernanaimo.ca

DISABILITY ORGANIZATIONS – Local & Regional

The following is a listing of local and regional organizations helping people with specific disabilities or health issues. See also the City of Nanaimo’s Directory of Clubs and Organizations for additional resources (nanaimo.ca/docs/recreation-parks/clubsandorganizations.pdf).

Alzheimer Resource Centre – North & Central Vancouver Island

Non-profit organization.

The Alzheimer Resource Centre provides education and support services to people with dementia and their care partners.

Address: 200-1585 Bowen Road, Nanaimo, BC V9S 1G4
Phone: 250-734-4170
Fax: 250-734-4173
Toll-free: 1-800-462-2833 (Island only)
Email: info.nanaimo@alzheimerbc.org
Website: alzheimer.ca/en

Arthritis Society – Vancouver Island Regional Office 

Non-profit organization.

The Arthritis Society provides resources, tools, and expert information about arthritis.

Address: 2nd floor – 2680 Richmond Road, Victoria, BC. V8R 4S9
Phone: 1-250-519-4000   
Fax: 1-250-598-1901
Email: info@bc.arthritis.ca
Website: arthritis.ca

Autism Society of BC (ASBC) – Vancouver Island Branch

Non-profit organization.

ASBC provides a variety of supports to individuals with autism and their families. Vancouver Island Community Support Group runs a support group in Nanaimo. Contact the Branch Coordinator for information about local services.

Phone: 250-751-9278
Email: teveritt@autismbc.ca
Website: autismbc.ca

Bill’s Place Support Services

Non-profit organization.

Bill’s Place offers a unique journey to recovery for people whose lives have been affected by a brain injury, fetal alcohol disorder or mental health challenges. This service is offered within a cluster of six individual homes, apartments and other innovative living opportunities. There is a fee for their support service. People can apply through the VIHA brain injury program for funding.          

Address: 3254 Departure Bay Rd Nanaimo, BC V9T 1B4
Phone: 250-751-1853
Fax: 250-751-1859
Email: info@billsplace.ca
Website: billsplace.ca

BC Aboriginal Network on Disability Services (BCANDS) 

Non-profit organization.

BCANDS acts as an advocacy group for BC’s aboriginal people with disabilities. They provide disability and health related support, assistance, referral, and information through individual client services to indigenous person living with disabilities anywhere in BC.

Address: #6 – 1610 Island Highway, Victoria, BC V9B 1H8   
Phone: 1-250-381-7303
Fax: 1-250-381-7312
Toll free: 1-888-815-5511 (TTY Accessible)
Email: bcands@bcands.bc.ca
Website: bcands.bc.ca

BC Epilepsy Society

Non-profit organization.

BC Epilepsy Society has the mandate to empower, educate and support British Columbians living with epilepsy and their families, and support research to make their lives easier. Their website contains links to resources and online supports.

Address: 2500 – 900 West 8th Avenue, Vancouver, BC V5Z 1E5
Phone: 1-604-875-0604   
Fax: 1-604-875-0617
Toll free: 1-866-374-5377
Email: info@bcepilepsy.com
Website: bcepilepsy.com

BC Schizophrenia Society (BCSS) – Nanaimo Branch

See listing for Mental Illness Family Support Services

Non-profit organization.

Canadian Cancer Society – Nanaimo Office

Non-profit organization.

The Nanaimo office of the Canadian Cancer Society offers information and support to people affected by cancer. Among their services are referrals for transportation treatments or medical appointments and lodge accommodation, wigs, bras and prostheses, other resources, plus support groups and programs.

Address: 777E Poplar Street, Nanaimo, BC V9S 2H7
Phone: 250-741-8180
Fax: 250-741-8188
Toll free: 1-855-287-8882
Email: nanaimo@bc.cancer.ca
Website: cancer.ca/en/?region=bc

Canadian Mental Health Association (CMHA) – Mid Island Branch

Non-profit organization.

The Canadian Mental Health Association is a national, non-profit organization promoting mental health. The CMHA Mid-Island Branch provides the following programs and services: Housing, Education and Wellness, Employment Support, Social Centre at Wesley Street, Nutrition – The Peppermill, Homeless Outreach, Scholarships and Bursaries, and Overdose Prevention Site.

Address: 437 Wesley Street, Nanaimo BC V9R 2T8
Phone: 250-244-4042
Fax: 250-244-4045
Website: mid-island.cmha.bc.ca

Canadian National Institute for the Blind (CNIB)

Non-profit organization. Products available for purchase.

CNIB is a registered charity that provides products and community services to people who are blind or partially sighted to live independently.

CNIB BC–Yukon – Victoria office
Address: 2340 Richmond Road, Victoria BC V8R 4R9
Phone: 250-595-1100
Helpline: 1-800-563-2642
Website: cnib.ca/en?region=bc

Among their services, CNIB operates Vision Loss Rehabilitation BC that provides rehabilitation therapy for people with vision loss.

Contacts for Vision Loss Rehabilitation BC are:
Phone: 1-844-887-872
Email: info@vlrehab.ca
Website: www.bc.visionlossrehab.ca

CNIB also operates an online store with a catalogue of consumer products and assistive technology including audio books, assistive products, daily living and medical aids. Online store website: shop.cnib.ca

Clay Tree Society

Non-profit organization.

Clay Tree provides community integration programs to individuals 19 years and older with developmental disabilities. It is committed to incorporating person-centered planning for its participants through a network of supports. All programs are designed to assist individuals in leading rich, fulfilling lives and to facilitate self-determination. Their programs reflect the strengths and needs of individuals with developmental disabilities and provide support in the pursuit of their goals. All participants attending their programs are referred by Community Living BC (CLBC).

Mailing address: 838 Old Victoria Road, Nanaimo, BC V9R 6A1
Phone: 250-753-5322
Fax: 250-753-2749
Email: claytree@shaw.ca
Website: claytree.org

Coastal Support Services Ltd.

For-profit business providing contracted government-funded services.

Coastal Support Services offers supported work programs and related services for individuals that are developmentally disabled. Referrals are made by Community Living BC(CLBC) however they also take private clients.

Address: 219 Pine Street, Nanaimo, BC V9R 2B5
Phone: 250-754-0740
Fax: 250-754-0784
Email: info@coastalsupportservices.ca
Website: coastalsupportservices.ca

Community Living BC (CLBC) – Nanaimo 

Provincial government agency.

CLBC is a provincial Crown Agency that funds service agencies for adults with development disabilities and their families in BC. CLBC also serves adults with a diagnosis of Fetal Alcohol Spectrum Disorder or Autism Spectrum Disorder. CLBC is working to encourage communities to provide people with development disabilities more choices about how they live, work and contribute.

Address: 6531 Metral Drive, Nanaimo, BC V9T 2L9
Phone: 250-390-7200
Toll Free:  1-855-390-7200
Email: clbcnanaimo@gov.bc.ca    
Website: communitylivingbc.ca

Family Caregivers of BC

Non-profit organization.

Family Caregivers of BC gives support and information to those providing eldercare to a parent, caregiving a spouse or partner or providing care to another adult family member or friend.

Caregiver Support Line: 1-877-520-3267
Office Phone: 1-250-384-0408
Website: familycaregiversbc.ca/

Getting Together with Technology (GTT)

Non-profit organization.

GTT is a program of the Canadian Council of the Blind which holds meetings to inform people who are blind or partially-sighted about assistive technology. GTT and NOVI have amalgamated to expand their support.

Contact: Albert Ruel
Phone: 1-250-240-234
Email: GTTWest@CCBNational.net
Website: www.gttprogram.wordpress.com/

Heart and Stroke Foundation – Nanaimo Office

Non-profit organization.

The Heart and Stroke is a volunteer-based health charity that provides resources and support related to heart disease and stroke.

Address: 401 – 495 Dunsmuir Street, Nanaimo BC V9R 6B9
Telephone: 250-754-5274
Fax: 250-754-5275
Website: heartandstroke.ca/

Island Deaf and Hard of Hearing Centre

Non-profit organization.

IDHHC provides client-focused services and support to individuals experiencing hearing loss or deafness. IDHHC provides a range of services related to hearing health family and community, employment, interpreting and captioning.

Address: 101 – 75 Front Street, Nanaimo, BC V9R 5H9
Phone: 250-753-0999 (voice)
Fax: 250-753-9601
TTY: 250-753-0977
Toll Free: 1-877-424-3323 (voice & TTY)
Text Interpreting: 250-818-0479
Email: nanaimo@idhhc.ca
Website: idhhc.ca/

Mental Illness Family Support Services

Non-profit organization.

Mental Illness Family Support Services provides support and education to family and friends of people with schizophrenia and other serious and persistent mental illnesses. They also run Family Mental Illness Education Courses and Support Group as well as provide information and referral to services within our community.

Address: 2353 Rosstown Road, Nanaimo, BC V9T 3R6
Phone: 250-760-6031
Fax: 250-753-9203
Email: nanaimo@bcss.org
Website: bcssnanaimo.org

Mid Island Amputee Support Group

Non-profit organization.

Mid Island Amputee Support Group provides social, educational, and self-management support to those affected by limb loss with the incentive of improving their quality of life and encouraging active participation within the community. Meets about once a month at Nanaimo Regional General Hospital (NRGH); see Facebook page for details.

Meeting address: NRGH, 1200 Dufferin Crescent, Nanaimo, BC V2S 2B7
Phone: None
Facebook: facebook.com/Mid-Island-Amputee-Support-Group-388190051262096/

MS Society of Canada – South & Central Vancouver Island Chapter

Non-profit organization.

The MS Society of Canada provides programs and services to support people living with Multiple Sclerosis and their families and friends. Contact the Victoria office to learn about services in Nanaimo.

Toll Free: 1-800-268-7582
Email: info.victoria@mssociety.ca
Website: mssociety.ca/

Muscular Dystrophy Canada – Western Canada Region – Victoria Office

Non-profit organization.

Muscular Dystrophy Canada’s Community Offices provide resources and training for community volunteers and deliver services and fundraising programs at the community level. They help clients to obtain aa wide range off assistive devices to aid with mobility, breathin,g sitting and positioning, accessibility, communications, and sleeping.

Address: Victoria Disability Resource Centre, 817A Fort Street, Victoria, BC V8Z 1H6
Phone: 1-250-595-0044, ext. 112
Toll free: 1-800-366-8166
Website: muscle.ca/

Nanaimo Association for Community Living (NACL) 

Non-profit organization.

A non-profit society dedicated to supporting people with developmental disabilities. NACL provides permanent housing through their Residential Services and Home Sharing programs. Their Actions Day Program provides support and empowerment to build self-determination and increase self-supporting skills by focusing on personal growth and community inclusion. The overall intent of the Actions Expansion Program is to stimulate personal growth and exploration, to lead participants to greater levels of independence in their daily lives, and to promote positive habits of lifelong learning. Participants for these four programs must be referred through Community Living BC. NACLWorks! provides individualized job search assistance and support to the person and the business through job coaching and communication. NACL’s Snoezelen Room is a multi-sensory environment that has no agenda – it can be either calming or stimulating to participants, as a place where they can just “be”. Appointments are on a fee basis, available for both internal and external users.

Address: 201 – 96 Cavan Street, Nanaimo, BC V9R 2V1
Phone: 250-741-0224
Email: info@nanaimoacl.com
Website: nanaimoacl.com

Nanaimo Brain Injury Society

Non-profit organization.

The Nanaimo Brain Injury Society provides support, education and rehabilitation to people living with brain injuries. Contact their NBIS Intake Worker at 250-753-5600 for service inquiries and referrals.

Address: 285 Prideaux Street, Nanaimo, BC V9R 2N2
Phone: 250-753-5600
Fax: 250-753-5607
Email: enquiries@nbis.ca
Website: nbis.ca/

Nanaimo Disability Resource Centre (NDRC)

Non-profit organization.

NDRC is a non-profit organization committed to providing support, resources, and opportunities for empowerment which allow persons living with disabilities to make informed choices about their lives. Their goals are achieved through programs and services designed by and for people living with disabilities. These programs and services include:

Parking Permits for Persons with Disabilities: Parking Permits are issued at the NDRC. These are authorized by a medical professional for a temporary or permanent disability applicant. Temporary permits are for 6 or 12 month and a medical professional’s signature is required for renewal. Permanent disability placards are issued for three year terms and do not require a medical professionals signature to renew. Permanent disability permits can be renewed in person, by mail or over the phone using a credit card as long as the original document is on file with NDRC. Accounts can be transferred from one issuing office’s jurisdiction to another. Application forms can be found on-line on our web site, most doctors’ offices and in our office on Departure Bay Road. Fees can be paid by cash, cheque, debit, Visa, MasterCard, American Express or ETransfer.

Computer Training Classes are FREE to persons with disabilities and seniors at NDRC. NDRC offers small group classes and one-on-one lessons, focusing on individual goals and interests. Topics include basic computer usage, email, Internet, cell phones, tablets and other technologies. This program also offers computer skills instruction and assistive device training to people requiring specialized training. In general, these people are blind or partially sighted, deaf or hard of hearing, or use specialized software such as Dragon Naturally Speaking. Group outreach programs can also be arranged for organizations or larger groups.
Phone 250-758-5547
Email: allison@ndrc.info

Resources: NDRC also provides an information and referral service. Our online Resource Directory is on our website at www.ndrc.info and provides information on what’s available locally, provincially and federally.  If you phone our office, you can ask your questions in a safe non-judgemental, respectful environment. If further help is needed we have over 100 brochures, rack cards and informational pieces from government, not-for-profit organizations and for-profit organizations and businesses available in our office to help you. We will also answer questions sent via email to info@ndrc.info. If you have time, stop by in person and speak to a friendly volunteer. We will ALWAYS get back to you even if we are unable to find a satisfactory answer. We are here to help.

Address: 2-4166 Departure Bay Road, Nanaimo, BC V9T 4B7
Phone: 250-758-5547
Email: info@ndrc.info
Website: ndrc.info

Nanaimo Organization for the Vision Impaired (NOVI)

Non-profit organization.

NOVI serves the social and recreational needs of people who are visually impaired or blind. NOVI now stands for “No Obstacles for the Visually Impaired”.

Contact: Hank Paulsen, NOVI Coordinator
Phone: 250-586-6285
Email: novi-group@shaw.ca
Facebook: facebook.com/NOVI.group

Nanaimo Supportive Lifestyles

Non-profit organization.

Nanaimo Supportive Lifestyles provides support services for adults with cognitive disabilities. Their services support healthy lifestyles and community involvement. If you are interested their services, please contact your Community Living BC Nanaimo Facilitator and ask for a referral.

Address: 225 – 285 Prideaux Street, Nanaimo, BC V9R 2N2
Phone: 250-753-0332
Fax: 250-754-5015
Website: nanaimosl.ca

Nanaimo Unique Kids Organization (NUKO)

Non-profit organization.

NUKO provides support services and relief to children with neuro-developmental disabilities by developing and implementing holistic recreation, education, and social integration opportunities and services.

Address: 60 Needham Street, Nanaimo, BC V9t6L8
Phone: 250-591-0102
Email: tnielsen@nuko.ca
Website: nuko.ca

Spinal Cord Injury BC (SCI-BC)

Non-profit organization.

SCI-BC provides information and support to people living with spinal cord injury or related disability in BC. Contact the SCI-BC office or the local Peer Program Coordinator and Information Services Agent about services.

Contact: SCI-BC Office
Phone: 1-800-689-2477

Local Contact: Bert Abbott, Local Peer Program Coordinator
Phone: 1-250-616-1186/
Email: babbott@sci-bc.ca
Website: sci-bc.ca

Vancouver Island Mental Health Society

Non-profit organization.

Vancouver Island Mental Health Society is a non-profit organization that provides psychosocial rehabilitation for adults with mental health and addictions concerns, and / or cognitive challenges. They provide housing and community-based programs for individual adults who have psychiatric disabilities. The Society also conducts community educational workshops and produces, in partnership with Radio Malaspina Society, a weekly community FM radio and online podcast program about people living with mental illness, addictions, and / or homelessness.

Address: 2356 Rosstown Road, Nanaimo, BC V9T 3R7
Phone: 250-758-8711
Fax: 250-751-1128

Email: infovimhs.org
Website:  vancouverislandmentalhealthsociety.org

EDUCATION & TRAINING

This listing of education and training programs is specific to persons with disabilities.

Computer Comfort Program (Distance Program) – Neil Squire Society

Non-profit organization administering government funded program.

Computer Comfort provides the perfect starting point for adults with physical or sensory disabilities who want to develop basic computer skills. The Distance Computer Comfort Program offers free tutoring through a virtual classroom. Learn how to use your computer, laptop, tablet, or smartphone (including Android and Apple devices).

Contact: Gordon Watt
Phone: 1-877-673-4636
Email: gordonw@neilsquire.ca
Website:  neilsquire.ca/individual-programs-services/online-learning-2/distance-computer-comfort/

Nanaimo Disability Resource Centre (NDRC) – Computer Training Classes

Non-profit organization. See full listing under Disability Organizations section of this directory.

Computer Training Classes are FREE to persons with disabilities and seniors at NDRC. NDRC offers small group classes and one-on-one lessons, focusing on individual goals and interests. Topics include basic computer usage, email, Internet, cell phones, tablets and other technologies. This program also offers computer skills instruction and assistive device training to people requiring specialized training. In general, these people are blind or partially sighted, deaf or hard of hearing, or use specialized software such as Dragon Naturally Speaking. Group outreach programs can also be arranged for organizations or larger groups.

Contact: Allison
Address: 2-4166 Departure Bay Road, Nanaimo, B.C V9T 4B7
Phone: 250-758-5547
Fax: 250-758- 5504
Email: allison@ndrc.info
Website: ndrc.info

Nanaimo Unique Kids Organization (NUKO)

Non-profit organization.

NUKO offers Early Intervention, Early Learning as well as Learning Centre programs to children who face neurological disabilities like Autism, Down Syndrome, FAS and others that impact learning.

Address: 60 Needham Street, Nanaimo BC V9R 1K4
Phone: 250-591-0102
Email: tnielsen@nuko.ca
Website: nuko.ca

National Educational Association of Disabled Students (NEADS)

Non-profit organization.

NEADS is a consumer-controlled, cross-disability charitable organization. NEADS’ mandate is to support full access to education and employment for post-secondary students and graduates with disabilities across Canada.

NEADS maintains a comprehensive website (neads.ca) with a directory of Canadian college and university disability service providers and links to service centre websites as well as numerous online resources and publications.

NEADS also maintains a financial aid portal (Disability Awards disabilityawards.ca), a searchable database of scholarships, bursaries, student loans, and grants for students with disabilities studying at Canada’s colleges and universities.

Pacific Training Centre for the Blind – Victoria

Non-profit organization.

The Pacific Training Centre for the Blind (PTCB) is a Canadian grassroots charitable service organization founded and run by blind people. Its training fosters independence, where blind people empower blind people to be employed, independent and free. PTCB runs the Blind People in Charge Program offering regular, intensive rehabilitation to people who are blind or who are losing their vision; it is also the only program that uses an empowering, problem-solving model of instruction, where blind people are the teachers, planners, directors and administrators. PTCB also runs the Right on the Dot Program that teach Braille literacy skills. Programs are held in Victoria. Anyone over 18 who is blind or is experiencing significant vision loss may apply including those who are experiencing other challenges. There is no charge to students; however donations are always welcome.

Phone: 250-580-4910
Email: info@pacifictrainingcentre.ca
Website: pacifictrainingcentre.ca/

Vancouver Island University (VIU)-Disability Access Services

Public institution.

The Disability Access Services Office provides information, support services and reasonable accommodation in all programs to students with documented permanent and temporary disabilities ranging from attention deficit, learning disabilities, chronic health issues, hearing and visual impairments, physical disabilities and temporary impairments due to accident, illness or injury.

All students with disabilities are encouraged to register with the office. Access to most services and programs provided by Disability Access Services are restricted to students who have registered with Disability Access Services.

Disability Access Services – Nanaimo Campus
Address: Building 200 – Second Floor, Room 214, 900 Fifth Street, Nanaimo, BC V9R 5S5
Phone: 250-740-6446
E-mail: disabilityaccessservices@viu.ca
Website: services.viu.ca/disability-access-services

Vancouver Island University – Workplace Essential Skills and Training Program (WEST)

Public institution.

The WEST Program is specifically targeted to students with developmental and cognitive disabilities. It is designed to assist students’ development with personal, interpersonal, and employment skills required to obtain and maintain employment. The overarching program goal is for the students to gain skills necessary to foster personal growth and independence.  Students will acquire and develop vocational, academic, work, and essential life skills. The WEST Program is offered at the Nanaimo, Cowichan, and Powell River campus WEST Program

Nanaimo Campus
Address: Building 205, Second Floor, 900 Fifth Street, Nanaimo, BC, Canada V9R 5S5
Phone: 250-740-6425
Fax: 250-70-6486
Email: acp@viu.ca
Website: acp.viu.ca/west

EMPLOYMENT

Accommodation Works! 

Federal government program.

Accommodation Works! is a user-friendly guide to human rights in the workplace including the rights of the disabled.

Website: chrc-ccdp.gc.ca/eng/content/accommodation-works

Entrepreneurs with Disabilities Program – Community Futures BC

Non-profit organization with government funding for the program.

Community Futures’ Entrepreneurs with Disabilities Program is a business loans program that reduces obstacles people with disabilities or ongoing health issues may face when looking for financing. The EDP provides flexible financing and specialized assistance to qualified business owners.

Contact Community Futures BC for details about the program and for eligibility criteria.

Community Futures Central Island
Address: 14-327 Prideaux Street, Nanaimo, BC V9R 2Y2
Phone: 250-591-7499
Fax: 250591-7498
Email: jolynn@cfnanaimo.org
Website: cfnanaimo.org

Island Deaf and Hard of Hearing Centre (IDHHC)

Provincially funded employment services.

Island Deaf and Hard of Hearing Centre offers specialized employment related services to deaf and hard of hearing persons on Vancouver Island. They help to support employment placements for both clients and employers.

Nanaimo Office
Address: 101-75 Front Street, Nanaimo, BC V9R 5H9
Voice: 250-753-0999
TTY: 250-753-0977
Toll Free: 1-877.424.3323
Email: nanaimo@idhhc.ca
Website: idhhc.ca/services/employment-services/

Island Ops Program – Ethos Career Management Group

Federally funded program.

The Island Ops is for individuals who have a self-identified disability and are looking for work. Among the services and supports offered are free, individualized training programs, wage subsidies, job coaching, skills training, business coaching for self-employment, income support to start a small business, resume and cover letter services, workshops, and adaptive equipment. Applicants may be referred through their case manager/support work or can self-refer. To obtain more information about the program and determine eligibility, contact Ethos Career Management Group.

Address: 202-155 Skinner Street, Nanaimo, BC, V9R 5E8
Phone: Local: 250-741-8116
Toll Free: 1-877-223-8467
Email: islandops@ethoscmg.com
Website: ethoscmg.com/island-ops

WorkBC Assistive Technology Services (ATS)

Provincially funded program.

Assistive Technology and Employment-Related Disability Supports help eligible clients reduce or remove the impact of disability-related employment barriers. Services are available to individuals who have a work-related barrier due to a disability or a functional limitation. This may include barriers related to traveling to and from the workplace.

Address: 305-155 Skinner Street, Nanaimo, BC V9R 5E8
Phone: 250-824-1410
Fax: 604-473-9364
Website: workbc.ca/Employment-Services/Assistive-Technology-Services.aspx

Work BC Centre  

Provincially funded employment services.

The Nanaimo WorkBC Centre supports job seekers in finding a job and keeping it. Services are available to all unemployed British Columbians legally eligible to work in BC.  Employment services include job search resources, skills assessment, training, work experience placement and online services.

Address: 101 – 155 Skinner Street, Nanaimo, BC V9R 5G9
Phone: 250-714-0085
Email: centre-nanaimo@workbc.ca
Website: workbccentre-nanaimo.ca

GOVERNMENT & INCOME ASSISTANCE

The federal and provincial governments provide programs that can assist eligible people with disabilities with getting back to work, income support, skills training, etc.

BENEFITS FINDER – Canada Benefits

The Canada Benefits website is a great starting place to assist with locating federal, provincial and territorial program and services.

Website: canadabenefits.gc.ca

BC Fuel Tax Refunds

Provincial government. See also Federal Government/Service Canada/Federal Excise Gas Tax Refund.

When you purchase fuel in B.C., you pay fuel tax. If you have a qualifying disability and you are the registered owner of a vehicle, the fuel tax refund program allows you to request a refund of the provincial motor fuel tax you paid in BC. If you qualify, you’re eligible for a fuel tax refund of up to $500 each calendar year.

For more information about the program go to: gov.bc.ca/gov/content/taxes/sales-taxes/motor-fuel-carbon-tax/fuel-tax-refund

To register, complete the Application for Registration for the Fuel Tax Refund Program for Persons with Disabilities form (FIN119). You can download the form at:  www2.gov.bc.ca/assets/gov/taxes/sales-taxes/forms/fin-472-refund-provincial-fuel-tax-persons-with-disabilities.pdf

To find your local Ministry of Social Development and Social Innovations phone 1-866-866-0800.

The form is available at any Service BC Centre, or it can be mailed to you. The forms are also available at the Nanaimo Disability Resource Centre.

To submit the application form:

BC Ministry of Social Development and Poverty Reduction

Provincial government.

The British Columbia Employment and Assistance (BCEA) Program includes services that promote greater independence for people with disabilities.

Persons with Persistent Multiple Barriers (PPMB) – People with persistent multiple barriers to employment, may be able to get extra assistance. This help gives them the time and support they need to overcome their barriers to employment and move toward independence. It also gives them extra time to transition to other types of assistance if they are eligible, like disability assistance.

Toll free: 1-866-866-0808
Website: www2.gov.bc.ca/gov/content/family-social-supports/income-assistance/on-assistance/employment-planning/ppmb

Persons with Disabilities (PWD)

Disability assistance can help people who need financial or health support. People must be designated as a Person with Disabilities (PWD) to receive this type of assistance.

Phone: 1-866-866-0800
Website: www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/disability-assistance

BC Services to Adults with Developmental Disabilities Program (STADD)

Provincial government.

Services to Adults with Developmental Disabilities (STADD) is a program that aims to improve the experiences of youth with developmental disabilities and their families during the transition to adulthood. STADD transition coordinators, called Navigators, work with youth and families, helping them identify their needs and goals and assemble a support team.

Toll free: 1-855-356-5609

Website: www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/transition-planning-for-youth-young-adults

Canada Revenue Agency – Medical & Disability Related Information 

Federal government.

This guide is for persons with medical expenses or impairments in physical or mental functions and for supporting family members. It gives information on eligible medical expenses, services they provide for persons with impairments in physical or mental functions, and other related information on income tax, excise tax, customs, and the goods and services tax/harmonized sales tax (GST/HST).

Link to Publication: canada.ca/en/revenue-agency/services/forms-publications/publications/rc4065.html
Request braille, large print, e-text, or MP3 formats:
Website: canada.ca/en/revenue-agency/services/forms-publications/help-forms-publications/about-multiple-formats.html
Phone: 1-800-959-8281.

Public Safety Canada – Emergency Preparedness Guide for People With Disabilities / Special Needs (publication)

Federal government.

This publication is available online at GetPrepared.ca and is also available in multiple formats: audio, Braille, large print an e-text diskette.

To order, please call:
Toll free:1-800-622-6232
TTY: 1-800-926-9105
Print copies are also available for a $1 donation at the Nanaimo Disability Resource Centre office.

Service Canada 

Federal government.

Service Canada is part of a Government of Canada-wide service.

Phone: 1-800-622-6232

Bureau of Pensions Advocates (BPA) – provides free legal help for people who are not satisfied about their claims for disability benefits.

Toll free: 1-877-228-2250
Website: veterans.gc.ca/eng/about-us/organization/bureau-pensions-advocates

Canada Pension Plan – Children’s Benefits – provides monthly payments to the dependent children of disabled or deceased CPP contributors.

Website: canada.ca/en/services/benefits/publicpensions/cpp/cpp-childrens-benefit.html

Canada Pension Plan – Disability Benefits (CPP) is an earnings-related social insurance program. It ensures a measure of protection to a contributor and his or her family against the loss of income due to retirement, disability and death.

Website: canada.ca/en/services/benefits/publicpensions/cpp/cpp-disability-benefit.html 

Canada Pension Plan – Disability Vocational Rehabilitation Program is a voluntary program that helps Canada Pension Plan (CPP) disability benefit recipients return to work.

Website: canada.ca/en/services/benefits/publicpensions/cpp/cpp-disability-benefit/vocational-rehabilitation.html

Canada Student Loans Program – Severe Permanent Disability BenefitSevere Permanent Disability Benefit (canada.ca/en/employment-social-development/services/education/severe-permanent-disability-benefit.html) allows for the forgiveness of Canada Student Loans for persons who have a severe permanent disability and are experiencing hardship repaying their loans due to their disability.

Contact the National Student Loans Service Centre (NSLSC) (pca-cal.ca/en/Apprentice-Loan-Information/Repay-your-loan/Severe-permanent-disability-benefit)  at 1-888-815-4514 (within North America) and request to have your call forwarded to the Canada Student Loans Program (CSLP) to find out if you are eligible to apply for this benefit. TTY service is available (1-888-815-4556) or FAX (1-888-815-4657).

Website: canada.ca/en/services/benefits/education/student-aid/grants-loans.html

Child Disability Benefit is a tax-free benefit for families who care for a child under age 19 who is eligible for the disability tax credit.

Website: cra-arc.gc.ca/cdb/

Federal Excise Gasoline Tax Refund (See also BC Fuel Tax Refund)

If you have a permanent mobility impairment and cannot safely use public transportation and are the registered owner of your vehicle, as certified by a qualified medical practitioner, you can apply for a refund of part of the federal excise tax on gasoline you buy. Application form and instructions are available at Nanaimo Disability Resource Centre or go to:

Website: cra-arc.gc.ca/E/pbg/ef/xe8/README.html

Registered Disability Savings Plan (RDSP) – A long-term savings plan to help Canadians with disabilities and their families save for the future. Contributions to RDSP may be supplemented by a Canada Disability Savings Grants and a Canada Disability Savings Bond.

Website: servicecanada.gc.ca/eng/goc/rdsp.shtml

Home Adaptations for Independence (HAFI) – Administered provincially, this program offers financial assistance for home modifications that improve accessibility and promote safe and independent living.

Website: bchousing.org/housing-assistance/rental-assistance-financial-aid-for-home-modifications/home-adaptations-for-independence

Disability Tax Credit – A non-refundable tax credit that helps persons with disabilities or their supporting persons reduce the amount of income tax they may have to pay. This amount includes a supplement for persons under 18 years of age at the end of the year.

Phone: 1-800-959-828
Website: cra-arc.gc.ca/disability  

HOUSEHOLD CARE &SERVICES

The following services may be available to assist people living in their own homes to make life easier and is in no way a comprehensive list.

Bayshore Health Care

For-profit business.

Bayshore Health Care provides home care services, therapy and rehabilitation services, specialty health care and government healthcare services.

Address: 1650 Terminal Avenue North, Unit 204, Nanaimo BC V9S 2L4
Phone: 778-841-0109
Fax: 250-591-3460
Toll Free: 1-877-470-225

Better Meals

For-profit business.

Better Meals offer a wide selection of affordable, nutritious and ready-to-eat full course meals. They deliver throughout Mid-Vancouver Island.

Address: 5742 Beresford St., Burnaby, BC V5J 1J1
Phone: 1-604-299-1877
Fax: 1-604-291-0822
Toll Free: 1-888-838-1888
Website: bettermeals.ca

Granny Go Go

For-profit business.

Granny Go Go provides one-on-one companion and travel services to both medically and physically disabled persons as long as they are ambulatory. Veteran’s Affairs approved otherwise there is a fee.

Phone: 250-714-9715
Email: bonnie@grannygogo.ca
Website: grannygogo.ca

Grocery Shopping

For profit businesses. Fee for some services.

A number of grocers in Nanaimo offer services that assist people with disabilities and deliver groceries.

49th Parallel Grocery– Delivers phoned-in orders. Contact the store for details.

Cedar: 250-722-7010

Quality Foods-Delivery – Home Shopping Delivery Service is available.

Phone:  250-756-3929
Website: qualityfoods.com 

Thrifty Foods Sendial Volunteer Shopping Program – offers shopping and home delivery to customers who are unable to come into their stores or shop independently. Thrifty also offers online grocery shopping and home delivery for instore shoppers. A nominal $5 delivery fee is charged.

Toll Free Customer Care Team: 1-800-667-8280
Longwood Station Store: 250-729-4950
Port Place Store: 250-729-2937
Online Shopping: thriftyfoods.com/shop-now

Sav-on Foods – offers online shopping in our community for customers would will pick-up orders.

Website: saveonfoods.com/shop-online-how-it-works/

Harmony Health Care

For profit business.

Private provider of home and health services in-home, hospital or residential care setting. Services include: personal care and home support services, professional nursing, companion and respite, Alzheimer or dementia support, end-of-life palliative care, medication monitoring program, and assisted living program. Care services provided by screened, bonded and insured personnel.

Phone: 250-716-1233
Email: island@harmonyhealthcare.ca
Website: harmonyhealthcare.ca

Island Health – Nanaimo Home and Community Care

Provincial government.

Provides health care and support services to people served by Island Health. See listing under HEALTH for more information.

Phone: 250-739-5749
Website: islandhealth.ca/our-services/home-care-services

Meals on Wheels

Non-profit organization. Fee for services.

Meals on Wheels provide people with daily hot nutritious meals at a reasonable price.

Address: 1233 Kiwanis Crescent, Nanaimo, BC V9S 5Y1
Phone: 250-753-1300
Email: mownanaimo@shaw.ca
Website: nanaimomealsonwheels.ca/

Nurse Next Door

For-profit business.

Nurse Next Door offers visiting, light housekeeping, meals, daily living services and end-of-life care.

Phone: 250-667-0190
Email: nanaimo@nursenextdoor.com
Website: nursenextdoor.com/nanaimo-bc

Personal Assistance to Seniors (P.A.T.S)

For-profit business.

PATS provides assistance with yard work, house cleaning, house sitting, moving assistance, carpentry, electrical, plumbing, gutter cleaning and repairs, fence construction, power washing, house painting, running errands, etc.

Phone: 250-802-2448                       

Valley Home Meals

For profit business.

Valley Home Meals in Comox, prepares and delivers home cooked meals. Meal options are available for special diets. They deliver to Nanaimo, Parksville, Comox, Courtenay, Campbell River, and Port Alberni.

Phone: 1-250-339-2625
Fax: 1-250-339-1076
Tollfree: 1-866-216-2655
Email: valleyhomemeals@sha.ca
Website: valleyhomemeals.com/

Wheels for Wellness

Non-profit organization. Donations accepted.

The Wheels for Wellness Society provides transportation for residents of Vancouver Island, BC, to and from non-emergency medical appointments.

Address: 1894 Bolt Avenue, Comox BC V9M 2J4
Phone: 1-250-338-0196
Email: info@wheelsforwellness.com
Website: wheelsforwellness.com/

HEALTH SERVICES

The primary access points to healthcare services are through a General Practitioner, walk-in medical clinic, and VIHA. To find a General Practitioner, the BC College of Physicians and Surgeons directory lists doctors accepting new patients or contact doctors’ offices directly.

AIDS Vancouver Island (AVI) Health Centre – Nanaimo 

Non-profit organization.

The AVI Health Centre serves the needs of people infected and affected by HIV and hepatitis C. They offer low barrier, free treatment and support to people struggling with opiate addiction. Other services include a weekly HIV Primary Care clinic and Positive Wellness Program for people living with HIV/AIDS and/or hepatitis C.

Address: 102 – 55 Victoria Road, Nanaimo, BC V9R 5N9
Phone: 250-754-9111 Health Centre Program
Fax: 250-754-9888
Toll free: 1-888-530-2437
Email: health.centre@avi.org
Website: avi.org/

Alcohol & Drug Information & Referral Service

Non-profit organization.

This service is available 24 hours a day to people across B.C. needing help with any kind of substance abuse issues. It provides information and referral to education, prevention and treatment services and regulatory agencies.

Toll free: 1-800-663-1441

BC College of Physicians and Surgeons

Non-profit organization.

The College of Physicians and Surgeons of BC regulates the practice of medicine under the authority of provincial law. Their website has searchable Find A Physician data base that can filter family physicians accepting new patients. The website also provides information about filing complaints.

Website: www.cpsbc.ca/

BC Ministry of Health – My Voice: Expressing My Wishes for Future Health Care Treatment – Advance Care Planning Guide (publication)

Provincial government.

The BC government’s advance directive care planning guide can be used to learn about advance care planning and also to make your own advance care plan that will serve as your voice in the future. In BC advance directives, are legal document and are an option for all capable adults who want to do advance care planning. The plan can include written instructions and naming someone to make your health and personal care decisions known if you become incapable of expressing your own decisions.

Please note that you can select the pages to print from the online document. You do not have to print the entire document. To purchase hard copies, visit Crown Publications website or phone 1-800-663-6105.

Website: seniors/health-safety/advance-care-planning

Print copies are also available at the Nanaimo Disability Resource Centre office.

Community Outreach Dental Endeavor (CODE)

Non-profit organization. Fee for services.

CODE is a low-cost dental clinic. Fees are set to cover only the actual cost of providing dental procedures. CODE provides pain-management based dental services including dental hygiene and denturist services. Staff with insurance claims by sending in the forms to the patient’s dental plan for treatments and procedures received in their clinic. Patients are asked to cover one-half (1/2) of the cost of a treatment at the clinic. 

Address: 489 Wallace Street, Nanaimo, BC V9R 5B7
Phone: 250-591-0771
Website: johnhowardbc.ca/regions/nanaimo/our-programs/dental-code/

Denturist Association of BC (DABC)

Non-profit organization.

DABC offers an online directory to find denturists in various communities. The website also provides information on everything related to dentures and a FAQ section.

Phone: 1-604-886-1705
Email: info@denturist.bc.ca
Website: denturist.bc.ca

HeathLink BC

Provincial government.

HealthLink BC is a provincial service that provides health information by phone or web. On the website, you will find medically-approved information on more than 5,000 health topics, symptoms, medications, and tips for maintaining a healthy lifestyle. You can also search the online Directory to find health services near you.

Health Service Navigators can help you find health information or health services, or connect you with a nurse, dietitian, or pharmacist. Call 811 to speak with a navigator anytime of the day or night.

Registered Nurses can help you with your non-emergency health concerns. They can answer your questions and provide health and treatment advice. Call 811 to speak with a nurse anytime of the day or night.

On weekdays, you can speak to a Dietitian about nutrition and healthy eating, and Exercise Professionals to can your physical activity questions. They are available Monday to Friday from 9 am to 5 pm PT.

Pharmacists are available to answer your medication questions every night from 5 pm to 9 am PT.

Phone: 811
TYY: 711
Email: healthlinkbc@gov.bc.ca
Website: healthlinkbc.ca/

Island Health – Health Services Links

Provincial government.

Island Health delivers many types of services for residents, clients and patients. Visit their website for links.

Website: islandhealth.ca/our-services

Island Health – Mental Health & Substance Use Services

Provincial government.

Mental Health & Addition Services is a part of Island Health’s Adult Mental Health and Substance Use Services. It provides a variety of programs for people with mental health and addiction problems. These include Screening & Referral Services; Acute & Short-Term Services; Withdrawal Management; Ongoing Illness Management, Support and Recovery Services.  Services at the Crisis Counselling Clinic are available on a walk in basis.

Monday – Friday 10:00am – 6:15 pm
Address: 203 – 2000 Island Highway (Brooks Landing), Nanaimo, BC V9S 5W3
Phone: 250-739-5710

Island Health – Nanaimo Home and Community Care 

Provincial government.

Nanaimo Home and Community Care provides a variety of services in the community and in your home, depending on your care needs and if you are eligible. Their services may be short-term if you are recovering from a procedure or condition or long-term if you need ongoing care.

Address: 1665 Grant Avenue, Nanaimo, BC V9S 5K7
Phone: 250-755-6229
Fax: 250-755-3371
Website: islandhealth.ca/our-services/home-care-services/home-support-services

Island Health – Nanaimo Seniors Outreach Team

Provincial government.

Seniors outreach is available to support family physicians and community health care providers when a senior needs further assessment and treatment. In addition, Seniors Outreach Teams teams may be responsible for investigations of abuse and neglect.  Please contact a Community Access Centre for more information.

Nanaimo Community Access Centre (for Central Island)
Phone: 250-739-5749
Toll Free: 1-877-734-4101

Medical Services Plan of BC 

Provincial government.

The Medical Services Plan (MSP) insures medically-required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures.

Mailing address:
Health Insurance BC, PO Box 9035 Stn Prov Govt, Victoria, BC V8W 9E3
Phone: 1-604-683-7151
Toll Free: 1 800 663-7100
Email for general enquiries: mspenquiries@hibc.gov.bc.ca
Website: gov.bc.ca/gov/content/health/health-drug-coverage/msp

PharmaCare and Fair PharmaCare – Health Insurance BC

Provincial government.

BC PharmaCare helps BC residents with the cost of eligible prescription drugs, and certain medical supplies and pharmacy services. It provides assistance through several drug plans; the largest is the income-based Fair PharmaCare plan.

Mailing address: PO Box 9655 Stn Prov Govt, Victoria, BC V9W 9P2
Toll free: 1-800-663-7100
Website: gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents

Vancouver Island Crisis Line

Crisis and Emergency Services are provided thru the 24-hour Vancouver Island Crisis Line.

Toll free: 1-888-494-3888

HOUSING

A variety of housing resources available to assist people with disabilities find rent subsidies, subsidized housing, and funding / tax relief for home adaptations through the provincial and federal governments are summarized below.

BC Housing

Provincial government.

BC Housing provides a range of housing options and tenant supports to help British Columbians in greatest need access safe, affordable housing. Their website provides detailed information about their programs, eligibility and how to apply. If you are not sure what options might be available for you, check out their Housing Assistance section to see a breakdown of housing programs available by client type.

Some examples found on the BC Housing website:

  • Home Adaptations for Independence (HAFI)

Provides financial assistance for home modifications that help eligible low-income British Columbians with mobility or health issues continue to live in their home.

  • Seniors’ Supportive Housing

Provides low-income seniors and people with disabilities accessible housing with supports.

  • Shelter Aid for Elderly Renters – SAFER 

Helps make rents affordable for BC seniors with low to moderate incomes. SAFER provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes.

Toll Free: 1-800-257-7756
Website: bchousing.org                                                  

BC/Government of Canada Home Renovation Tax Credit

Provincial government.

The Home Renovation Tax Credit for Seniors and Persons with Disabilities assists eligible individuals 65 and over and persons with disabilities with the cost of certain permanent home renovations to improve accessibility or be more functional or mobile at home.

For more information and a list of qualifying renovations or alterations visit: www2.gov.bc.ca/gov/content/taxes/income-taxes/personal/credits/seniors-renovation?keyword=home&keyword=renovations&keyword=credit

Or call the Canada Revenue Agency: 1-800-959-8281

Nanaimo Affordable Housing Society – NAHS

Non-profit organization.

Nanaimo Affordable Housing Society develops and operates inclusive housing communities supporting tenants in achieving and maintaining stability and wellbeing. The Nanaimo Affordable Housing Society maintains a listing of the housing projects in the Nanaimo area operated by non-profit societies or local service clubs. For most of the projects, subsidies are provided through BC Housing. As a general rule, tenants never pay more than 30% of their gross income for rent.

Administration Office
Address: 350 Prideaux Street, Nanaimo, BC V9R 6Z1             
Phone: 250-755-1158
Fax:     250-755-1812
Email:    info@nahs.ca
Website: nahs.ca

Regional District of Nanaimo

The Regional Housing Resource List provides information to help you meet your own or other people’s housing needs in the Regional District of Nanaimo. Information is provided for those seeking housing information related to emergency shelter, supportive housing, youth, seniors, renters, and owners.

Regional District of Nanaimo
Website Affordable Housing Link: www.rdn.bc.ca/rdn-affordable-housing
Nanaimo Area: 250-390-6510
Parksville/Qualicum Area: 250-954-3798
Toll Free within BC: 1-877-607-4111
Email: growthmanagement@rdn.bc.ca

LEGAL, LAW & FINANCIAL

BC Human Rights Clinic

Non-profit organization funded by the provincial government.

The BC Human Rights Clinic is operated by the Community Legal Assistance Society and funded by the BC Ministry of Justice. The Clinic provides free representation to complainants who have cases before the BC Human Rights Tribunal on a province-wide basis.

Address: 300 – 1140 West Pender Street, Vancouver, BC V6E 4G1
Phone: 1-604-622-1100
Fax:  1-604-685-7611
Toll Free: 1-877-689-8474
Email: infobchrc@clasbc.net
Website: bchrc.net

BC Human Rights Tribunal        

Provincial government.

The B.C. Human Rights Tribunal is an independent, quasi-judicial body created by the B.C. Human Rights Code. The Tribunal is responsible for accepting, screening, mediating, and adjudicating human rights complaints. The Tribunal offers the parties to a complaint the opportunity to try to resolve the complaint through mediation. If the parties do not resolve a complaint and the complaint is not dismissed, the Tribunal holds a hearing.

Address: 1170 – 605 Robson Street, Vancouver, BC V6B 5J3
Phone: 1-604-775-2000
Fax: 1-604-775-2020
Toll free: 1888 440-8844
TTY: 604 775-2021
Email: BCHumanRightsTribunal@gov.bc.ca
Website: www.bchrt.bc.ca        

BC Ombudsperson

Provincial government.

The Office of the Ombudsperson receives inquiries and complaints about the programs, services and practices of public agencies. While not an advocate, the Office of the Ombudsperson can conduct impartial and confidential investigations to determine if a public agency is treating the people it serves fairly an reasonably. The Ombudsperson is an office of the provincial legislature and is independent of government and political parties.

Mailing address: PO Box 9039 STN Prov Govt, Victoria BC V8W 9A5
Toll free: 1-800-567-3247
Fax: 1-250-387-0198
Website: bcombudsperson.ca

Electronic Law Library

Not-for-profit.

The Electronic Law Library provides residents of British Columbia with quick and easy access to legal information. Clicklaw is operated by the Courthouse Libraries BC as part of their mission to improve public access to legal information.

Website: clicklaw.bc.ca

Income Tax Preparation

Non-profit organizations.

Tax clinics are offered to eligible people can go to get their tax returns done for free. Free tax clinics are hosted by community organizations across Canada, through the Community Volunteer Income Tax Program. You may be eligible for help at a free tax clinic if you have a modest income and a simple tax situation.

Website: canada.ca/en/revenue-agency/services/tax/individuals/community-volunteer-income-tax-program/need-a-hand-complete-your-tax-return.html

Central Vancouver Island Multicultural Society

The tax clinic for newcomers operates year round and handles current year and prior year returns. It does not serve clients that exceed the suggested income.

Address: 101 – 319 Selby Street, Nanaimo BC V9R 2R4
Phone: 250—753-6911

Salvation Army

The tax clinic for the general public operates year round and handles prior and current year returns. It does not serve clients that exceed suggested income. The clinic location is wheelchair accessible.

Address: 19 Nicol Street, Nanaimo, BC V9R 4S6
Phone: 250-754-2621

Volunteer Nanaimo

The tax clinic for the general public operates year round by appointment and handles prior and current year returns. It does not serve clients that exceed suggested income. The clinic location is wheelchair accessible.

Address: 3148 Barons Road, Suite E, Nanaimo, BC V9T 3M6
Phone: 250-758-7121

Mid Island Legal Aid

Non-profit organization.

A range of free services are available in person or by phone to people with low incomes. Services include legal information, legal advice, and legal representation (a lawyer to take your case).

Denice Barrie, Barrister & Solicitor
Legal Aid Office
Address: 201 – 321 Wallace Street, Nanaimo, BC V9R 5B6
Phone: 250-753-4396
Fax: 250-753-5345
Hours: Mon, Wed, Thu: 9:00am -11:30 am and 1 pm to 3:30 pm, Tue: 1:00pm – 3:30 pm

Nanaimo Courthouse
Address: 35 Front Street, Nanaimo, BC V9R 0B3
Hours: Tue: 9 am to 11:30 am (Criminal applications only)

Aboriginal Band Outreach
Qualicum, Snaw-naw-as, Penelakut, Lake Cowichan, Snuneymuxw, Malahat, Lyackson/Halalt, Stz’uminus

Hours: contact the Nanaimo legal aid office

Legal Services Society

Non-profit organization.

If you do not qualify for legal aid, free legal information is available through the Legal Services Society.

Toll free 1-866-577-2525
Website: lss.bc.ca  

Peggy Hoult & Associates

For-profit business.

Peggy Hoult & Associates helps individuals to access tax credits and benefit programs related to disabilities or impairments. After a complimentary eligibility screening for the T2201 Disability Tax Credit, Peggy will offer to handle the entire application and approval process including submitting retroactive tax adjustments. Where possible, Peggy can reduce public health care fees for home support and long term care if these services are required. She will also consider your eligibility for other benefits such as the Guaranteed Income Supplement (GIS), SAFER grants, ICBC discounts, Fuel Tax Rebates, MSP Premium Assistance, DVA benefits, Property Tax Deferment Program, CPP Disability Pensions, enhanced Child Tax Benefits and Registered Disability Savings Plan (RDSP) grants and bonds.

Phone: 250-756-0644
Fax: 250-756-0675
Email: info@peggyhoult.com
Website: peggyhoult.com/

RECREATION & LEISURE

Municipal and provincial agencies offer programs that support recreational / leisure opportunities for persons with disabilities. Additionally, agencies that serve specific disabilities may also offer recreational programs (see agency listings under DISABILITY ORGANIZATIONS in this directory).

BC Angling License Fee Reduction 

Provincial government.

A disabled BC resident who has an approved Application for an Angling Licence Fee Reduction can buy a basic annual freshwater fishing licence for a reduced fee. There is no reduced fee for Conservation Surcharges, Classified Waters Licences or White Sturgeon Licences.

You can obtain an Application for an Angling Licence Fee Reduction from any Service BC Centre,
 or online at: env.gov.bc.ca/fw/fish/licences/#FeeReduction or by writing to:

Fish and Wildlife Branch
PO Box 9363 STN PROV GOVT
Victoria, B V8W 9M2

Once your Application for an Angling Licence Fee Reduction has been approved, you can buy a reduced fee licence at any Service BC Centre, or online through the website above. Note: Licence Vendors do not provide or review and approve applications.

BC Blind Sports and Recreation Association

Non-profit association.

BC Blind Sports is a provincial organization that supports all sports for all ages from recreational to competitive. They will assist individuals interested in participating in sports in their local communities. Currently in Nanaimo, they support a seniors’ fitness program and blind lawn bowling.

Phone: 1-604-325-8638
Fax: 1-604-325-1638
Toll free: 1-877-604-8638
Email: info@bcblindsports.bc.ca  
Website: bcblindsports.bc.ca

BC Camping – BC Ministry of Forests, Lands and Natural Resources

Provincial government.

Camping Fees for Persons with Disabilities – The purpose of this is program is to provide support for persons who are also receiving income assistance from authorities identified. If you meet any ONE of the following criteria, your camping party can camp for free. There is also no charge for a second non-recreational vehicle.

You are designated a “Person with Disabilities” (PWD) and receiving PWD benefits under the British Columbia Provincial Government Employment and Assistance Program (administered by the BC Ministry of Social Development and Poverty Reduction). Note: Recipients of CPP disability are eligible for free camping if they are also designated under the PWD program and receive additional disability benefits from the Ministry of MSDPR.

OR

You have a child registered through the “At Home Program” (administered by the BC provincial government Ministry of Children and Family Development).

OR

You are a person living on-reserve and receiving Income Assistance for Persons with Disabilities Disability Assistance under Indigenous Services Canada.

For the specific procedures for each category and / or further information:

Website: env.gov.bc.ca/bcparks/fees/disability.html

The BC Parks website has a wealth of information on all aspects of using BC Parks including a “Frequently Asked Questions” section.

Website: env.gov.bc.ca/bcparks/

BC Mobility Opportunities Society (BCMOS) 

Non-profit organization.

BCMOS is dedicated to enriching the lives of people with significant physical disabilities through wilderness recreation. BCMOS operates a variety of programs with excursions ranging from day hikes to challenging treks. Programs are offered mainly on the lower mainland.

The centrepiece of BCMOS’s programs is the TrailRider, a specially designed wilderness access vehicle (bcmos.org/trailrider.html).

Contact: Stephanie Hunter
Phone: 1-604-668-6464 ext. 132
Email: shunter@disabilityfoundation.org
Website: bcmos.org

Adaptive hiking programs that use the TrailerRider on Vancouver Island are:

Recreation Integration Victoria
Phone: 1-250-477-6046
Email: information@rivonline.org
Website: rivonline.org/

Club of Canada, Vancouver Island
Contact person: Caroline Tansley, Coordinator
Phone: 1-250-886-8038
Email: trailrider@accvi.ca

City of Nanaimo Recreational Resources

Municipal government publications.

Activity Guide – City of Nanaimo publication with a wide range of programs in the areas of arts, crafts, dance, cooking, fitness, wellness, sports, outdoor activities, etc.

Website: nanaimo.ca/EN/main/departments/parks-recreation-culture/leisure-guide.html

Nanaimo Directory of Clubs and Organizations – this directory contains an extensive listing of many clubs, fraternal organizations, etc. that provide recreational/leisure opportunities.

Website: nanaimo.ca/assets/Departments/Parks~Rec~Culture/Community~Events
~Resources/clubsandorganizations.pdf

Leisure Economic Access Program (LEAP) – provides access to the City of Nanaimo recreation facilities for families in FINANCIAL NEED that are living in the City of Nanaimo, City of Lantzville, and the surrounding area, including Electoral Areas A (Cranberry, Cedar, South Wellington), B (Gabriola Island), and C (Extension, East Wellington).

Phone: 250-756-5200
Website: nanaimo.ca/assets/Departments/Parks~Rec~Culture/Publications~and~Forms/leapform.pdf

Cowichan Therapeutic Riding Association (CRTA)

Non-profit organization.

The Cowichan Therapeutic Riding Association provides therapeutic riding and equine-based therapeutic services for persons with disabilities. Services include therapeutic riding, therapeutic horsemanship, para-equestrian sport, stable management, and vocational development interventions as well as horse camps for children of all abilities. CTRA serves as a hub of inclusion and catalyst for human potential, enriching the lives of countless individuals and supporting key social determinants of health in our community.

Address: Providence Farm, 1843 Tzouhalem Road, Duncan BC V9L 5L6
Phone: 1-250-746-1028
Fax: 1-250-746-1933
Email: info@ctra.ca
Website: ctra.ca

Disabled Sailing Association (DSA) of BC – Victoria Branch

Non-profit organization.

The DSA is a sailing program dedicated to providing sailing opportunities for individuals with disabilities in the Greater Victoria region. The program operates in the summer months with Sail Canada certified instructors provide Learn to Sail and Learn to Race, as well as recreational sailing opportunities.

Phone: 1-250-812-8467 (Please note this line is not monitored off-season)
Email: dsavictoria.summer@gmail.com or information@rivonine.org
Website: rivonline.org/DSA/

Errington Therapeutic Riding Association (ETRA)

Non-profit organization.

ETRA is an independent association that provides therapeutic riding services to persons with disabilities. ETRA’s instructors are fully certified by the Canadian Equestrian Federation and the Canadian Therapeutic Riding Association and hold current First Aid Certificates.

ETRA is located at Pyramid Stables and Farm Inc., 7581 Harby Road, Lantzville, BC
Mailing address: Box 462, Parksville, BC V9P 2G6
Phone: 1-250-947-0297
Email: etrainfo@shaw.ca
Website: etra.ca/

Generation Farms

For-profit organization. Fee for services.

Generation Farms offers integrative healing opportunities through wellness programs, horsemanship, nature and professional training. Programs include: Riding Lessons and Horsemanship, Equine Facilitated Wellness, Mental Health and Addictions Programs for Adults, Mental Health Programs for Children, Youth and Families, Growth, Leadership, and Professional Training.

Farm location: 3055 Quennell Road, (Yellow Point) Nanaimo, BC
Mailing address: Generation Farms, PO Box 435 Station A, Nanaimo BC V9R 5L3
Email: info@generationfarms.ca
Website: generationfarms.ca

Providence Farm

Non-profit organization.

The Therapeutic Farm Program provided by the Vancouver Island Providence Community Association (VIPCA) has served the Cowichan Valley community since 1979. They provide a variety of innovative programs for individuals with mental health, brain injury, dementia, and developmental challenges. Programs include horticultural therapy, art, woodworking, nutrition, gardening and landscaping, and textiles just to name a few. They believe that caring for the land together is healing and therapeutic. It is a place for those who have difficulty in the mainstream to grow and be a part of a community.

Address: 1843 Tzouhalem Road, Duncan, BC V9L 5L6
Phone: 1-250-746-4204
Email: provfarm@providence.bc.ca
Website: providencefarm.wildapricot.org/

Special Olympics BC – Nanaimo 

Non-profit organization.

Through the power of sport, Special Olympics BC transforms the lives of individuals with intellectual disabilities and those who support them. SOBC-Nanaimo offers a wide selection of Summer and Winter sport programs for athletes of all ages and abilities.

Nanaimo contact:
Phone: 250-758-0630
Email: Sylvia-miller@shaw.ca
Website: specialolympics.bc.ca

Vancouver Island Society for Adaptive Snowsports (VISAS) 

Non-profit organization.

The Vancouver Island Society for Adaptive Snowsports is focused on providing Nationally Certified snowsports instruction to the physically challenged or developmentally delayed. They believe that people with adaptive needs should have an equal opportunity to participate and enjoy snowsports.

Phone: 1-250-334-5755
Email: adaptive@mountwashington.ca
Website: visasweb.ca

TRANSPORTATION & TRAVEL

GENERAL INFORMATION

Canadian Transport Agency Travel Guide for People with Disabilities

Federal Government.

The Canadian Transport Agency’s online travel guide for people with disabilities provides information about how to plan and conduct your journey. It describes accessible services and features for people with disabilities who use airplanes, trains, passenger ferries and buses that cross a provincialor international borders.

Website: otc-cta.gc.ca/eng/take-charge

Disabled Motorists Federation (DMFed)

If you are planning to travel within or outside Canada, Federation International de l’Automobile, (FIA) has a website that provides general information on using your BC Disabled Parking Permit in other provinces and countries.

Some of the locations have a notice you can print to be used WITH your parking permit to advise the local authorities that you are a disabled visitor. The website advises you to ask at your destination if your Parking Permit will be recognised locally. And it is always good to confirm if parking fees are required, time restrictions, etc. NOTE: It is necessary to inquire at all destinations as not all will recognize a Canadian parking permit which could result in tickets or fines.

Your permit is legal in all of Canada, however, “how” you can use your permit varies with each municipality. Check with each municipality’s bylaw office or city hall for the local rules and regulations.

Website: disabledmotorists.eu/

Disability Travel Card – Easter Seals Canada

Non-profit organization.

The Disability Travel Card provides identification allowing adult attendants to travel with people that have permanent disabilities at no cost on participating Canadian coach operators or Via Rail. The person with a disability that’s accompanied by an adult attendant then travels at a reduced fare. Easter Seals Canada and its members and / or affiliates are authorized to approve reduced fare tickets.

Contact: Theresa de Waal
Phone: 1-403-235-5662 ext. 214
Toll free: 1-877-732-7837
Email: theresa@easterseals.ab.ca
Website: easterseals.ab.ca/site/OurPrograms/DisabilityTravelCards.aspx

Driver Rehabilitation Program – GF Strong Rehabilitation Centre

Provincial government. Fee for service.

GF Strong Driver Rehabilitation offers Comprehensive (Functional) Driving Evaluations, in-clinic and on-road driver rehabilitation and vehicle modification assessments. Clients with physical, cognitive or visual impairments may be referred for assessment and rehabilitation. The program offers assessment and training in a car (with or without adaptive equipment) or a wheelchair accessible van. Assessments are completed by an occupational therapist who has completed the McGill University Graduate Certificate in Assessing Driving Capability. GF Strong Driver Rehabilitation is an approved service provider with RoadSafetyBC.

Address: 4255 Laurel Street, Vancouver, BC V5Z 2G
Phone: 1-604-737-6207
Website: vch.ca/Locations-Services/result?res_id=890

ICBC Discount 

Provincial Crown Corporation.

If you’ve been approved for a fuel tax refund under the B.C. government Fuel Tax Refund Program for Persons with Disabilities and are the registered owner of a vehicle, you may also qualify for a 25 per cent discount on your Basic Autoplan.

Eligible drivers must bring appropriate documentation to their Autoplan broker’s office to have the discount added to their policy.

You can also apply for the Anti-theft device discount if you have a passive electronic immobilizer that cuts off power to fuel, starter or ignition system. The electronic immobilizer must also automatically switch itself into action when you lock your vehicle.  In addition, you must have Comprehensive or Specified Perils insurance.

Toll free: 1-800-910422
Website: icbc.com/autoplan/costs/Pages/Discounts-and-savings.aspx

Million Mile Secrets 

This Million Mile Secrets guide offers insight on travel with disabilities to nine locations and points out different precautions you may not have considered. This is geared primarily at students, though the information is usable by anyone. It also divulges information on financing, such as with scholarships. 

Nanaimo Disability Resource Centre (NDRC) – Parking Permit Program

Non-profit organization.

Parking Permits are issued at the NDRC. These are authorized by a medical professional for a temporary or permanent disability applicant. Temporary permits are for 6 or 12 month and a medical professional’s signature is required for renewal. Permanent disability placards are issued for three year terms and do not require a medical professionals signature to renew. Permanent disability permits can be renewed in person, by mail or over the phone using a credit card as long as the original document is on file with NDRC. Accounts can be transferred from one issuing office’s jurisdiction to another. Application forms can be found on-line on our web site, most doctors’ offices and in our office on Departure Bay Road. Fees can be paid by cash, cheque, debit, Visa, MasterCard, American Express or ETransfer..

Address: 2-4166 Departure Bay Road, Nanaimo, BC V9T 4B7
Phone: 250-758-5547
Email: info@ndrc.info
Website: ndrc.info

Travel for All

For-profit business.

Travel for All was founded by Tarita Davenock, an Independent Flight Centre associate based in Nanaimo. Tarita is a Certified Special Needs Travel Advocate. She and her team assist with arranging accessible vacations for those with visible and non-visible disabilities.

Phone: 250-585-5525
Fax: 250-585-5526
Toll free: 1-888-993-9295
Email: info@travel-for-all.com
Website: travel-for-all.com/

Travel Assistance Program BC (TAP BC)

Provincial government program.

The TAP BC program helps alleviate some of the transportation costs for eligible BC residents who must travel within the province for non-emergency medical specialist services not available in their own community. The program is coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. The patient’s physician, nurse practitioner, or specialty clinic will provide the TAP form. To learn more about Patient eligibility, Escort eligibility, Income Assistance Recipient eligibility and First Nations or Inuit eligibility:

Toll free: 1-800-663-2668
Website: health.gov.bc.ca/tapbc/tap_transport.html           


AIRLINES

For national or international air travel, contact the individual airlines or your travel agent for accommodations and / or discounts for persons with disabilities.

Air Canada

For-profit business.

Air Canada’s website provides comprehensive information for planning travel for persons with special needs. Some conditions require advance notice and medical approval 48 hours in advance of travel.

Toll free: 1-888-247-2262
TTY: 1-800-361-8071
Website: aircanada.com/ca/en/aco/home/plan/medical-mobility.html

Harbour Air Seaplane

For-profit business.

Harbour Air is able to accommodate individuals travelling with collapsible wheelchairs who are ambulatory and require minimal assistance boarding and post boarding the aircraft. Passengers travelling with service animals are required to notify the reservations office that they will be bringing them on board so that Harbour Air may note the file appropriately with respect to weight information.

Passengers diagnosed with an unstable physical or physiological medical condition are required to be accompanied by a companion or attendant for their personal care and safety during the flight. Harbour Air will provide a seat, at no additional charge, for attendants who are traveling with individuals who are unable to travel alone because of a disability or medical condition. To find out about eligibility for their Passenger Escort program, please contact their Reservations number.

Nanaimo terminal address: Unit 1A – 90 Front Street, Nanaimo BC V9R 5H7
Reservations phone: 1-800-665-0212
Nanaimo terminal phone: 250-714-0900    
Fax: 250-714-0655
Website: harbourair.com

Seair 

For-profit business.

Seair can accommodate passengers with disabilities. Any mobility equipment can travel with them free of charge and will not be counted towards the 35 lbs of luggage they are allotted. A wheelchair is available if needed. Upon boarding, they have a ramp that can be used to avoid having to use the stairs into the aircraft and staff is always available to help.

They do not currently provide travel discounts for disability travel however they do participate in the Travel Assistance Program (TAP); this service is for passengers requiring assistance for the purpose of medical travel. The TAP form is completed by a medical practitioner and presented upon check-in at their terminal. (Read more on TAP in the General Information section.)

Nanaimo terminal address: 1956 Zorkin Road, Nanaimo BC V9S 5T9
Reservations phone: 1-866-692-6440
Nanaimo Terminal phone: 250-753-1115
Fax: 250-753-1132
Email: nanaimo@seairseaplanes.com
Website: seairseaplanes.com

Westjet Airlines

For-profit business.

Westjet provides support for passengers with special needs. All special requests, including travelling with a service animal, require a minimum of 48 hours’ notice before departure.

Toll free: 1-866-693-7853                                                                
TTY: 1-877-952-0100
Email: disabilityassistance@westjet.com
Website: westjet.com/en-ca/travel-info/special-needs/index             


BUS (MUNICIPAL)

BC Bus Pass Program

Provincial Government.

Low-income seniors and Persons with Disabilities (PWDs) have access to the BC Bus Pass Program. The pass is valid in communities served by BC Transit or Translink. 

BC Bus Pass for Seniors and Others

Low-income seniors and others eligible can get a reduced-cost bus pass. To get a reduced-cost pass, you must meet one of these criteria:

  • 60 years or older and the spouse of a person with the Person with Disabilities designation and are receiving disability assistance from the Province of BC
  • 60 years or older and receiving income assistance from the Province of BC
  • 60 years or older, living on a First Nations reserve and getting assistance from the band office
  • 65 years or older and would qualify for the Guaranteed Income Supplement (GIS) but does not meet the Canadian 10-year residency rule
  • Receiving Old Age Security (OAS) and the GIS
  • Receiving the federal spousal Allowance
  • Receiving the federal Allowance for the Survivor

Phone: 1-866-866-0800
Website: www2.gov.bc.ca/gov/content/transportation/passenger-travel/buses-taxis-limos/bus-pass/seniorsTransportation Supplement/BC Bus Pass for people receiving disability assistance

Beginning January 1, 2018, people receiving disability assistance will get an extra $52 each month for a new transportation supplement. This supplement is available to every individual with the Persons With Disabilities (PWD) designation.

The new supplement can be used for an annual bus pass or for other transportation needs.

The BC Bus Pass is a Compass Card. It is valid for travel anywhere within the TransLink and BC Transit service areas. It cannot be used on handyDart

Phone: 1-866-866-0800
Website: www2.gov.bc.ca/gov/content/transportation/passenger-travel/buses-taxis-limos/bus-pass/seniors

Regional District of Nanaimo – Transit System

Municipal government. Fee for service.

The Regional District of Nanaimo’s Transit goal is to become a fully accessible transit system, using low-floor wheel chair accessible buses. Trips using low floor buses accessible to people with disabilities are highlighted with a light blue colour on Rider’s Guide schedules from Monday to Friday and in yellow for Saturday and Sundays.  For information about specific bus stops with low-floor bus service call Regional Transit Information at: 250-390-6565 (Nanaimo Area) or check their website.                 

Maximum mobility aid dimensions that can be safely accommodated on low-floor buses:

Length: 76cm/30 inches
Width: 73cm/29 inches

Evaluation of mobility aids and passenger orientation to the low-floor bus can be arranged by calling 250-390-4531 in Nanaimo.

Nanaimo Regional District Information Line for Transit:
Phone: 250-390-4531

BC Transit Accessibility Information:
Website: bctransit.com/nanaimo/riderinfo/accessibility

The RDN has introduced Next Ride, a GPS real-time info online and on board. For more information visit bctransit.com/nextride.

Regional  District of Nanaimo – handyDart and Taxi Saver Programs

Municipal government. Fee for service.

handyDART is an accessible, door-to-door shared transit service for people with permanent or temporary disabilities that prevent them from using fixed-route transit without assistance from another person. handyDART picks you up at your accessible door and drops you off at the accessible door of your destination.

To use handyDART, customers must register first with the Regional District of Nanaimo. Customers may also be required to complete a Medical Verification form. Once registered, customers may use the Regional District’s fixed route services on accessible buses. Attendants may travel free on fixed-route service. To access handyDART services, passengers must book a trip in advance of the required date. Passengers are assisted on and off the vehicle and assisted to and from accessible entrance doors. There is no registration fee. Tickets are available at all vendor outlets.

The Taxi Saver Program is available for people that are registered handyDART clients only. Taxi Saver provides subsidy towards the cost of taxi rides when handyDART cannot accommodate their travel needs.

Contact the Regional District of Nanaimo for more detailed information:

Phone: 250-390-3000
Email: hdart@rdn.bc.ca
Website: rdn.bc.ca/regional-transit


BUS LINES

Greyhound Canada

For-profit business.

Effective October 1, 2018, Greyhound service in BC will be limited to service between Vancouver and Seattle. Contact their Accessible Travel Office concerning disability accommodations

Toll free Accessible Travel Office: 1-800-752-4841
Toll free for hearing impaired: 1-800-397-7870
Email: Canada.info@greyhound.ca
Website: greyhound.ca/en/ticketsandtravel/AccessibleTravel.aspx

Islandlink Bus Services 

For-profit business.

Island Link Bus provides passengers express bus service between most Vancouver Island points from Campbell River to Victoria – plus Tofino and Ucluelet. They deliver and / or pick-up travelers at Departure Bay Terminal in Nanaimo or the Swartz Bay Terminal for Victoria for ferries to and from the Horseshoe Bay Terminal.

Email: lbrisco@islandlinkbus.com
Website: islandlinkbus.com

Nanaimo Airporter

For-profit business.

Nanaimo Airporter provides services to the Greater Nanaimo Region, including Lantzville, Cedar, Extension and Yellow Point, as well as Ladysmith, Duncan, Parksville, Qualicum Beach and Nanoose.

Toll free: 1-888-758-2133
Website: nanaimoairporter.com

Tofino Bus

For-profit business.

Tofino Bus offers scheduled bus routes to all Vancouver Island cities and town.

Toll free:  1-866-9863466
Website: tofinobus.com


CAR/TRUCK/VAN

Car rental companies offer products and services for drivers or passengers with disabilities. They can install hand controls in vehicles and also have wheelchair accessible vehicles. Contact the companies below for more information.

Benny’s 3rd Chance

For-profit business.

Phone: 250-714-3719

Email: johnedwards_@shaw.ca

Website: https://bennys3rdchance.com/

Budget Car Rentals

For-profit business.
Phone: 250-754-7368

Enterprise Car Rentals

For-profit business.
Phone: 250-751-1200

Hertz Car Rentals

For-profit business.
Phone: 250-245-8818

National Car Rental

For-profit business.
Phone: 250-758-3509


CRUISES

A number of cruise ships are wheelchair accessible. Staff on these cruise lines has been trained to assist disabled passengers, and attendants are not required.  For further information contact your local Travel Agent.

 FERRIES

BC Ferries

Provincial Crown Corporation.

BC Ferries provides a variety of services for persons with disabilities. Contact BC Ferries or visit their website for details about accessibility at their terminals and onboard.

Phone: 1-888-223-3779
Website: bcferries.com/travel_planning/disabilities.html

Discount fares are available for residents of British Columbia who have a permanent disability (this applies to passenger fares only). To receive the discounted fare you must apply for a BC Ferries Disabled Status Identification (DSI) Card, which you will present to the Ticket Agent when you arrive at the terminal.

Application forms are available online at:
Website: bcferries.com/files/PDFs/bcf_disabled_status_application_form.pdf

Black Ball Ferry Line

For-profit business.

Black Ball Ferry sails between downtown Victoria, BC and Port Angeles, WA. Individuals with mobility impairments should let staff know then checking in at the terminal. There are no elevators on board but wheelchair service is available. Service animals are permitted.

Victoria Terminal (Canada)
Address: 430 Belleville Street, Victoria BC V8V 1W9
Phone: 1-250-386-2202
Fax: 1-250-386-2207
Toll free: 1-800-264-6475
Web: cohoferry.com

Port Angeles Terminal (USA)
Address: 101 E. Railrad Avenue, Port Angeles, WA 98362
Phone: 1-360-457-4491
Fax: 1-360-457-4493
Toll free: 1-888-993-3779
Web: cohoferry.com

Washington State Ferries

Washington State Department of Transportation

From Vancouver Island, Washington State Ferries’ routes include service between Sidney, BC and Anacortes, WA.  Their brochure covers the following: accessibility for passengers driving on to a vessel, accessibility for passengers who walk on a vessel, and general terminal and vessel information. Contact WSF Customer Service with any questions on accessibility, schedules, and fares.

Toll free: 1-888-808-7977
TTY: 711 connect to 206-515-3460
Web: wsdot.wa.gov/ferries
Link to brochure: wsdot.wa.gov/publications/fulltext/access/WSDOTCommitmenttoAccessibility.pdf


TAXIS

The following taxi companies offer wheelchair accessible local transportation. Make reservations when possible.

AC Taxi

For-profit business.

Phone: 250-753-1231
Website: actaxi.ca

Yellow Cab

For-profit business.

Phone: 250-751-1111
Website: nanaimotaxi.ca/


TRAINS

Amtrak (USA)

Private, for-profit business.

Amtrak offers assistance through their online reservation system or by phone. Reservations for one-way and round-trip train travel can be made on Amtrak.com for passengers who are:

  • traveling with service animals,
  • deaf or have a hearing loss,
  • blind or have a vision loss,
  • have a disability and need space for a wheeled mobility device, access to the transfer accessible seat or an accessible room, or
  • have a disability who do not need assistance and up to one adult companion.

Telephone agents are available 24 hours a day, 7 days a week and can assist you with reservations that include special service requests (service animals, oxygen equipment, special dietary requirements, etc.).

Passengers with disabilities and up to one traveling companion are eligible for a rail fare discount. Consult the discount detail page for discount amounts and any restrictions that may apply.

Toll free: 1-800-872-7245
TTY: 1-800-523-6590
Website: amtrak.com/making-reservations-for-passengers-with-a-disability 
Link to Accessible Travel Information: amtrak.com/accessible-travel-services

Via Rail

Private, for-profit business.

The range of special services they can offer varies across Canada, depending on stations and train facilities. Please check the availability of the type of service you need when you purchase your tickets, and give the booking agent all the relevant details. A minimum of 48 hours’ notice is usually required.

Passengers who cannot travel without a Support Person may qualify for discounted travel for the support person. Contact VIA Rail for conditions that apply.

Toll Free: 1-888-842-7245
TTY: 1-800-268-9503
Website: viarail.ca/en/travel-info/special-needs


VEHICLE ADAPTATIONS

Vehicle manufactures have financial assistance programs to reimburse costs for installation of adaptive aids or mobility assistance equipment. All the programs have the following in common: Contact individual dealers for more information.

Advanced Mobility Products Ltd

For profit-business.

Advanced Mobility Products Ltd. sells, repairs, and modifies various accessible vehicles and hand controls. To see additional products and services from this company, please see the ASSISTIVE & ADAPTIVE EQUIPMENT section of this directory.

Address: 4-2227 Wilgress Road, Nanaimo, BC V9S 4N3
Phone: 250-751-3735
Fax: 250-751-3731
Toll Free: 1-800-665-4442
Website: advancedmobility.ca

Silver Cross Automotive 

For profit business.

Silver Cross Automotive specializes in accessible transportation. They install a variety of equipment and can adapt vehicles for both passengers and drivers who use wheelchirs and for individuals requiring other adaptations. Silver Cross Automotive can also assist with identifying funding sources and financing options.

Address: 204-2657 Wilfert Road, Victoria, BC V9B 5Z3
Phone: 1-778-265-9400
Toll free: 1-844-799-5464
Email: info@silvercrossauto.com
Website: silvercrossauto.com/