Frequently Asked Questions

At NDRC we offer help to individuals looking for resources in our community. While some of these questions are very specific we often get asked the same ones so we have compiled a list of those below.

We can! Allison is familiar with the PWD application process and can help with sections of it and explain what to do next if you’re stuck. She can be reached Mondays and Thursdays at 250-758-5547 or leave a message with the front desk and she will call you back. Additionally you can reach her by email on weekdays at

Those who don’t qualify for PWD but have barriers to employment may qualify for PPMB (Persons with Persistent Multiple Barriers)

If you receive provincial funding (PWD) you need to contact the Ministry of Social Development and Poverty Reduction directly at 1-866-866-0800

You can apply online or download the paper application from the governement website or Outreach Support center line (below)

Service Canada Outreach Support Center line- form pre-filling assistance 1-877-631-2657

Service Canada Outreach Support Center TTY line for hearing impaired 1-833-719-2657

You can check here. Unfortunately the information is not always up to date but it is a good starting point.

The new nurse practitioner’s office, Nexus, in South Nanaimo is currently taking patients (as of December 2020)

Nexus Primary Care Clinic (South Nanaimo)

Nurse practitioners are available for a full range of health care.


Island Health nursing services help you manage your own care at home with no charge by providing:

  • assessment
  • education
  • counselling
  • medical and surgical care

To learn more visit nursing services or  contact an Island Health Community Health Services office near you. For those in all communities from Mill Bay to Deep Bay, including Gabriola Island, and from Parksville on the east coast to beyond Tofino/Ucluelet on the west coast that would be:

Nanaimo Community Access Centre (for Central Island):


The Child Development Centre is a great place to start. They can either help you there or refer you to the best place for your family.

Nanaimo Child Development Centre


1135 Nelson Street Nanaimo

Unfortunately due to Covid-19 our home visits are currently halted and no one else is offering this service. However, with the promise of vaccines coming in 2021 we hope to resume this portion of our computer school soon. Once things start returning to normal 1-on-1 sessions will be available again to students who either can’t make it in due to their disabilities or who have desktop computers they need assistance with. These sessions are an hour and each student gets up to 10 sessions. At the end of those 10 sessions students can choose to be put back on the waiting list.

NDRC participates in the Canada Revenue Agency’s Community Volunteer Income Tax Program. This program allows those with low incomes and a simple tax situation to have their previous year income taxes done by a NDRC volunteer. 

If you have any questions or want to book a time to get your income taxes done please call Allison at 250-758-5547 or email

Alternatively, Volunteer Nanaimo runs the same program out of their organization.

The Canadian Red Cross Heath Equipment Loan Program accepts wheelchairs, walkers, bath seats and benches, commodes and toilet seats, crutches and canes, bed handles, and other medical equipment.

2525 McCullough Rd Suite 3, Nanaimo, BC

(250) 756-9363

Nanaimo Hospice Shoppe also takes used medical equipment donations

1925 Bowen Road


There are also Facebook Groups you can post your items on:

Vancouver Island BC Medical Equipment Buy & Sell

If you do not have computer access NDRC would be happy to post your items on your behalf. Please call 250-758-5547

Vancouver Island Caregivers Buy Sell Trade or Free

Community Dental Clinic (CODE) 

201-489 Wallace St.  Nanaimo 


CODE is a low-cost non-profit community dental clinic operated by the John Howard Society in Nanaimo with volunteer practitioners. You are required to cover 1/2 of the clinic cost.